Looks like the fly-safe.dji.com website is down. Thought it was me, but the DNS records don't seem to be available in Cloudflare or Google nameservers.

Every 1.0s: dig @8.8.4.4 fly-safe.dji.com                                     XX: Sat Oct 19 16:25:40 2024
; <<>> DiG 9.18.28-0ubuntu0.24.04.1-Ubuntu <<>> @8.8.4.4 fly-safe.dji.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 20586
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
; COOKIE: fd3a6003598afad8 (echoed)
; OPT=65001: fc 34 97 a1 06 c2 (".4....")
; CLIENT-SUBNET: XX
;; QUESTION SECTION:
;fly-safe.dji.com.              IN      A

;; Query time: 53 msec
;; SERVER: 8.8.4.4#53(8.8.4.4) (UDP)
;; WHEN: Sat Oct 19 16:25:40 PDT 2024
;; MSG SIZE  rcvd: 78


At one point it briefly resolved:

;; ANSWER SECTION:
fly-safe.dji.com.       300     IN      CNAME   fly-safe.dji.com.w.cdngslb.com.
fly-safe.dji.com.w.cdngslb.com. 60 IN   A       47.246.23.235

But it disappeared a moment later. Please fix your stuff.

I also checked m.root-servers.net (202.12.27.33), a root nameserver operated in Japan, just in case it was a US thing only. No dice, looks like fly-safe.dji.com no longer exists. Going to be pretty hard to unlock drones for flight. You guys need to fix this pronto.

Hi, there
We apologize for the inconvenience.
Could you please click this link to check whether is it okay: https://fly-safe.dji.com/home
If there's any issue occurrs, please let us know. Thanks

dioskouri Posted at 10-19 15:49
I also checked m.root-servers.net (202.12.27.33), a root nameserver operated in Japan, just in case it was a US thing only. No dice, looks like fly-safe.dji.com no longer exists. Going to be pretty hard to unlock drones for flight. You guys need to fix this pronto.

Hi, there
We apologize for the inconvenience that you are encountering.
Could you please try to click this link for unlocking: https://fly-safe.dji.com/home
If there's any issue occurrs, please keep us updated, we will check it out for you.
Thanks.

DJI Wanda Posted at 10-19 22:59
Hi, there
We apologize for the inconvenience that you are encountering.
Could you please try to click this link for unlocking: https://fly-safe.dji.com/home

Makes zero sense to ask me to click on a link as a response to demonstrating that the domain would not resolve. Next time simply acknowledge that your service is unavailable and provide some ETA on when it will be back in service. If you have an outage of a business critical service, it is on you to keep customers updated, not the other way around. Your site being down means that a lot of people literally can't fly your drones.

Looks like it is working now.

dioskouri Posted at 10-20 03:47
Makes zero sense to ask me to click on a link as a response to demonstrating that the domain would not resolve. Next time simply acknowledge that your service is unavailable and provide some ETA on when it will be back in service. If you have an outage of a business critical service, it is on you to keep customers updated, not the other way around. Your site being down means that a lot of people literally can't fly your drones.

Looks like it is working now.

We apologize for the inconvenience. We are also glad to hear that the problem has been resolved.
If you encounter any problems in the future, please feel free to contact us.

The website is showing as down

djiuser_L2mz5IKjFjp3 Posted at 1-7 10:18
The website is showing as down

Hi there, sorry for any inconvenience caused. Could you please describe the problem you encountered in more detail or provide relevant screenshots for further review? We look forward to resolving your issue as soon as possible. Thank you for your cooperation.