When does DJI usually update their store inventory? I have been trying to purchase a 3S Fly More combo since the drop and its consistinlly out of stock   

They are so much in demand they are flying off the shelves  

I bought mine from Amazon.

Be careful as there is a hold supposedly "customs hold" for us USA customers. Both combos show in stock for me and a possible delivery date 10/25. You can find another thread regarding the delay for US delivery.
If you try other retailers like Amazon or Best Buy, nothing shows up. B&H shows pre-order with a delivery date of 10/26 or later.

HI there, thank you for reaching out and we apologize for the inconvenience caused. We highly suggest that you click on " Notify Me " and put your email address to be notified when the item is in stock. Alternatively, if you need to use this product urgently, I may recommend you check the availability of the stock at the nearest retail stores in your area. You can call first to check their availability via https://www.dji.com/where-to-buy/retail-stores?。

Thank you for your understanding and support!

I ordered a Air 3S Fly More kit on 10/18 and it shows it has already made it to the DHL sort facility in the USA.  I guess it was luck.

DHL says expected delivery today... but still has not left Cincinnati DHL sort center.

Anyone get one from China to the USA successfully yet?

Jimbo67 Posted at 10-21 06:00
I ordered a Air 3S Fly More kit on 10/18 and it shows it has already made it to the DHL sort facility in the USA.  I guess it was luck.

DHL says expected delivery today... but still has not left Cincinnati DHL sort center.

Are you getting DHL requests for personal information like this post here?
https://forum.dji.com/forum.php? ... 656&pid=3448699

Some of the YT links mentioned this and where the hold ups start.

Keep us posted on the status.

Post has bee deleted

RobZilla Posted at 10-21 07:35
Are you getting DHL requests for personal information like this post here?
https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=321656&pid=3448699

Will do.  Shipment reached Cincinnati DHL sort center (coincidentally, I photographed this sort center 20 years ago... small world) just before 3 pm on 10/20.  5 hours later it triggered a couple of customs related updates - 'Processed for Clearance' and at the same time 'Clearance Event'.

Those terms are pretty ambiguous.  It is now about 1pm on 10/21 and no further tracking updates leading me to believe that the package actually cleared customs or that it has left Cincinnati.

I am able to add to cart but when trying to complete the order I receive a message: "This item is understocked and will be removed." I will continue my efforts.

DJI Natalia Posted at 10-21 03:46
HI there, thank you for reaching out and we apologize for the inconvenience caused. We highly suggest that you click on " Notify Me " and put your email address to be notified when the item is in stock. Alternatively, if you need to use this product urgently, I may recommend you check the availability of the stock at the nearest retail stores in your area. You can call first to check their availability via https://www.dji.com/where-to-buy/retail-stores?。

Thank you for your understanding and support!

Hello - Is DJI going to provide guidance to US based consumers.  At this point, it appears DJI is selling Air 3S to US consumers with little guarantee they can actually be imported.  The one I ordered is still in Los Angeles in customs limbo.  I provided the additional information and ID requested.  This did not change the status. At no point in the purchase process  did DJI communicate there was a potential issue.  Thanks for any guidance you can provide.  Take care.

MarkySF Posted at 10-21 09:16
Hello - Is DJI going to provide guidance to US based consumers.  At this point, it appears DJI is selling Air 3S to US consumers with little guarantee they can actually be imported.  The one I ordered is still in Los Angeles in customs limbo.  I provided the additional information and ID requested.  This did not change the status. At no point in the purchase process  did DJI communicate there was a potential issue.  Thanks for any guidance you can provide.  Take care.

What is your last DHL tracking update?   

Jimbo67 Posted at 10-21 06:00
I ordered a Air 3S Fly More kit on 10/18 and it shows it has already made it to the DHL sort facility in the USA.  I guess it was luck.

DHL says expected delivery today... but still has not left Cincinnati DHL sort center.

I'm supposed to get my Air 3S today. It's out for delivery.

ryguy80 Posted at 10-21 10:12
I supposed to get my Air 3S today. It's out for delivery.

DHL has confirmed that mine is in Cincinnati where it has not cleared yet.  They say because it is valued over 800 USD it is subject to more customs scrutiny.  They said nothing more is needed of me at this point.

Jimbo67 Posted at 10-21 09:23
What is your last DHL tracking update?

8:26 AM PST - "Notification for shipment event group "Clearance delay" for 21 Oct 24."

on DHL's tracking site, there is also this:

"October 23, 2024 - By End of Day
Further Detail

The Clearance process for this shipment is on-going with additional details required for clearance
Next Step

The clearance process will continue once the additional details are provided for clearance"

The package is in Los Angeles.

I hope you are doing well. Take care.

Jimbo67 Posted at 10-21 12:27
DHL has confirmed that mine is in Cincinnati where it has not cleared yet.  They say because it is valued over 800 USD it is subject to more customs scrutiny.  They said nothing more is needed of me at this point.

Found this at DHL about value of shipments and customs...

    De Minimis ($0-$800)– this entry type is part of a consolidated pre-clearance using manifest data

    Informal ($801- $2,500) – this entry type clears customs as part of an informal manifest clearance managed under a DHL bond. Duty payment may be required depending upon the classification

    Formal (Over $2,500) – this entry type requires formal entry process. Shipments are held for separate Automated Broker Interface (ABI) entry. Duty and Merchandise Processing Fee (MPF) payment is required

Well, I removed all of the accessories from my cart leaving just the drone combo and was able to complete the purchase.   Now the wait to see if it will get delivered.

ryguy80 Posted at 10-21 10:12
I'm supposed to get my Air 3S today. It's out for delivery.

Did it arrive?

Jimbo67 Posted at 10-21 17:29
Did it arrive?

Yes, I took receipt of it. No issues with it getting through U.S. Customs.

ryguy80 Posted at 10-21 18:26
Yes, I took receipt of it. No issues with it getting through U.S. Customs.

[view_image]

Nice.  Mine was updated at DHL stating...

'Formal clearance processing is required and DHL will proceed to file a formal entry'

Did you ever see that?

Jimbo67 Posted at 10-21 18:32
Nice.  Mine was updated at DHL stating...

'Formal clearance processing is required and DHL will proceed to file a formal entry'

No never had a status like that. There was a temporary hold status, but it was very short lived, only a couple hours. So short that in between checking tracking - it had resolved itself.

Now to get DJI to add the Air 3S to my list of DJI devices. I want my "Core DJI User" status...lol

Mine was to be delivered yesterday (10/21/2024).  But the status changed to:  Monday
October 21, 2024
8:41 AM (UTC -04:00)
Shipment is on hold

NORTHEAST INDIANAPOLIS - Indiana - USA

I live about 45 minutes from where it is being held.  Cleared Customs in Cincinnati a couple of days ago.  

MarkySF Posted at 10-21 09:16
Hello - Is DJI going to provide guidance to US based consumers.  At this point, it appears DJI is selling Air 3S to US consumers with little guarantee they can actually be imported.  The one I ordered is still in Los Angeles in customs limbo.  I provided the additional information and ID requested.  This did not change the status. At no point in the purchase process  did DJI communicate there was a potential issue.  Thanks for any guidance you can provide.  Take care.

Hi there, thank you for reaching out. Could you please share us the order number for us to track on this and forward the updates to you?

Looking forward to your response. Thank you for your understanding and support!

Tom_765 Posted at 10-21 22:19
Mine was to be delivered yesterday (10/21/2024).  But the status changed to:  Monday
October 21, 2024
8:41 AM (UTC -04:00)

I am now about 40 hours in customs at Cincinnati.

Seems some fly through while others get hung up.  Oh well.  Perhaps I am on a list due to my social media posts...  that actually would not surprise me.

DJI Natalia Posted at 10-21 22:24
Hi there, thank you for reaching out. Could you please share us the order number for us to track on this and forward the updates to you?

Looking forward to your response. Thank you for your understanding and support!

Natalia - thank you for the response.  i tried to send this as a PM.  but this function does not appear to be working.

the order number is: 0018185704067

at this point, i am not sure there is anything DJI can do for individual cases.  it appears they need to provide the US government  with documentation they are following established fair labor practices.  

thanks again.  

Jimbo67 Posted at 10-22 08:02
I am now about 40 hours in customs at Cincinnati.

Seems some fly through while others get hung up.  Oh well.  Perhaps I am on a list due to my social media posts...  that actually would not surprise me.

ha maybe they do not like all of the food photos i post online.

it is interesting. i had been getting consistent updates mostly saying the same thing from DHL.  but i have not received one of these since yesterday morning.

i think some people might have gotten  their orders through before the "suspension" went into place.  i have not seen a verified situation where someone received theirs through US customs since.  but, we will see.   fingers crossed.

btw - this message on their tracking site has been unchanged for 2 to 3 days.
  

MarkySF Posted at 10-22 08:21
ha maybe they do not like all of the food photos i post online.

it is interesting. i had been getting consistent updates mostly saying the same thing from DHL.  but i have not received one of these since yesterday morning.

I did an online chat with DHL customer service and they said 3-5 days is typical.  There are three tiers for customs handling...

.01 - 800.00 USD - pretty simple - sail through due to low value.

800.01 - 2499.99 USD - might require individual handling - might not - Maybe China is a red flag.

2500.00 USD or more - definitely requires dotted 'i's and crossed 't's.   

I will keep updating what is going on with mine.  

Jimbo67 Posted at 10-22 08:38
I did an online chat with DHL customer service and they said 3-5 days is typical.  There are three tiers for customs handling...

.01 - 800.00 USD - pretty simple - sail through due to low value.

thank you.  it is interesting.  in the messaging i received when they requested specific information,  it said it was being triggered because of the value exceeding $2500 USD.  which is a little strange, because the value was considerably less than that ($1699).  

but this gets into an area where the information is more difficult to clearly understand.  the value of one drone is that...   but when shipping from China to the USA, DHL is utilizing a Waybill and this might include all of the drones they are shipping to the western side of the US in a given day.  Each package within would be individually addressed and labeled.  but the entire Waybill (i think at least) would need to be cleared by customs and then after all the individual packages were cleared, they would all be released.  that may be inaccurate.

i will continue to post updates as i received them.  hopefully, this is just a speed bump and we will all receive them soon.

i still think DJI should be importing these before they sell them to consumers.  i honestly can't remember if my 3 previous DJI drones shipped directly from China or not.

thanks for sharing you experience and hope your week is going  well.  

MarkySF Posted at 10-22 08:18
Natalia - thank you for the response.  i tried to send this as a PM.  but this function does not appear to be working.

the order number is: 0018185704067

Hi there, thank you for sharing the order number. I'll help you check with the relevant team and get back to you as soon as we receive the updates f. We truly appreciate your patience in this matter.

Thank you for your understanding.

MarkySF Posted at 10-22 09:25
thank you.  it is interesting.  in the messaging i received when they requested specific information,  it said it was being triggered because of the value exceeding $2500 USD.  which is a little strange, because the value was considerably less than that ($1699).  

but this gets into an area where the information is more difficult to clearly understand.  the value of one drone is that...   but when shipping from China to the USA, DHL is utilizing a Waybill and this might include all of the drones they are shipping to the western side of the US in a given day.  Each package within would be individually addressed and labeled.  but the entire Waybill (i think at least) would need to be cleared by customs and then after all the individual packages were cleared, they would all be released.  that may be inaccurate.

Now 2.5 days with no progress.  Same thing.  Still waiting for customs clearance.  

I received mine yesterday, 22OCT2024.  Just updated the Firmware and getting it ready for its first flight soon.  

Tom_765 Posted at 10-23 07:37
I received mine yesterday, 22OCT2024.  Just updated the Firmware and getting it ready for its first flight soon.

How long did it sit waiting for customs to clear it?  Assuming you are in the USA.

DJI Natalia Posted at 10-22 22:35
Hi there, thank you for sharing the order number. I'll help you check with the relevant team and get back to you as soon as we receive the updates f. We truly appreciate your patience in this matter.

Thank you for your understanding.

Thank you very much.

MarkySF Posted at 10-23 10:16
Thank you very much.

Obviously, it will not arrive today.  The status still remains as below.  I do not know what information they are waiting for.  It is my guess it is information from DJI to refute the claims of unfair labor practices.  DHL also quit sending proactive updates.

Estimated Time of Arrival
October 23, 2024 - By End of Day

Further Detail
The Clearance process for this shipment is on-going with additional details required for clearance

Next Step
The clearance process will continue once the additional details are provided for clearance

MarkySF Posted at 10-23 10:22
Obviously, it will not arrive today.  The status still remains as below.  I do not know what information they are waiting for.  It is my guess it is information from DJI to refute the claims of unfair labor practices.  DHL also quit sending proactive updates.

Estimated Time of Arrival

Well... if you paid by credit card I would dispute the charges until you have the drone in hand.  That is what I am going to do if it gets to that point.

Jimbo67 Posted at 10-21 06:00
I ordered a Air 3S Fly More kit on 10/18 and it shows it has already made it to the DHL sort facility in the USA.  I guess it was luck.

DHL says expected delivery today... but still has not left Cincinnati DHL sort center.

Yep, slipped right thur! Got it in yesterday ordered it last Friday.

DJI Natalia Posted at 10-22 22:35
Hi there, thank you for sharing the order number. I'll help you check with the relevant team and get back to you as soon as we receive the updates f. We truly appreciate your patience in this matter.

Thank you for your understanding.

How long should customs clearance take?  I am at 72 hours now in Cincinnati.  Seems like some are getting through quickly but I have not been a lucky one.

Jimbo67 Posted at 10-23 10:38
Well... if you paid by credit card I would dispute the charges until you have the drone in hand.  That is what I am going to do if it gets to that point.

well one of three things has to happen:

1.  customs lets it through.

2.  customs sends it back.

3.  they formally seize the package.

if 2 or 3 happens, i will.  outside of that, im willing to wait a week or two to see which of the options occurs.  

it would be great though if DJI would step up and communicate with their consumers. they must be in talks to resolve this. i think the customs suspension is potentially spreading to other DJI products.  and it could expand to their entire product line.

MarkySF Posted at 10-23 17:28
well one of three things has to happen:

1.  customs lets it through.

Any luck with yours?  Nothing here.  4th day in customs.

Jimbo67 Posted at 10-24 11:43
Any luck with yours?  Nothing here.  4th day in customs.

Absolutely zero change in status.  It is frustrating that DJI is not communicating on this significant challenge they are currently facing.  Plus, it looks like they are still selling Air 3S to US consumers without any warnings that they can’t currently consistently import them into the US.  Happy Thursday!