Please select Into the mobile phone version | Continue to access the computer ver.
Unsolved O3 problem with goggles 3
261 9 10-20 22:13
Uploading and Loding Picture ...(0/1)
o(^-^)o
alex_markov
Core User of DJI
Flight distance : 40147441 ft
  • >>>
Bulgaria
Online

Besides the famous not connecting anymore problem - I had a problem with brief (~1-5 s)  blank goggles immediately after start flying - it happens every now and then (roughly every 10 the flight?) and it happened again after the .0500 FW update on the goggles (it never happened with V2 goggles thou.
Is anyone else experienced this or is this specific My problem?
10-20 22:13
Use props
DAFlys
Captain
Flight distance : 312090263 ft
  • >>>
United Kingdom
Offline

Ive had that once with the Avata 2 and its very off putting.  
10-21 00:26
Use props
DJI Natalia
Administrator
Offline

Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you please share us the logs and the time (with time zone) when the issue occurs for further analysis? We will help you forward this information to our engineering team for further investigateion and advise you accordingly.

Thank you for your understanding.
10-21 03:12
Use props
alex_markov
Core User of DJI
Flight distance : 40147441 ft
  • >>>
Bulgaria
Online

DJI Natalia Posted at 10-21 03:12
Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you please share us the logs and the time (with time zone) when the issue occurs for further analysis? We will help you forward this information to our engineering team for further investigateion and advise you accordingly.

Thank you for your understanding.

What logs and how to download them
10-21 04:05
Use props
DJI Natalia
Administrator
Offline

alex_markov Posted at 10-21 04:05
What logs and how to download them

Hi there, thank you for the response. Kindly follow the steps below to export goggles log:

1. Power on the goggles;
2. Connect the goggles to the PC via a Type-C cable;
3. Open the downloaded DJI Assistant 2 (Consumer Drones series), then enter the main page and click  "Log Export" to export the goggles log.

Do not hesitate to contact us if you encounter any difficulties. Thank you for your understanding and support!
10-21 19:22
Use props
alex_markov
Core User of DJI
Flight distance : 40147441 ft
  • >>>
Bulgaria
Online

DJI Natalia Posted at 10-21 19:22
Hi there, thank you for the response. Kindly follow the steps below to export goggles log:

1. Power on the goggles;

I have send You a PM
10-22 23:39
Use props
DJI Natalia
Administrator
Offline


HI there, thank you for the shared information. We'll check and forward it to the relevant team for further analysis and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.
10-23 01:52
Use props
The Duck
Second Officer
United States
Offline

I had this happen to me once yesterday right after arming the quad.  The telemetry was still being updated, but otherwise, the screen was black.  The video came back right after I disarmed.

The O3AU and Goggles 3 are set to record automatically when I arm. I checked the Goggles 3 and O3 Air Unit for a video, but both had a 0 byte file.

I have a cheap, slow SD card in my Goggles 3 and that might be causing the problem.  I'm going to get a new one and keep testing it.
10-23 06:56
Use props
alex_markov
Core User of DJI
Flight distance : 40147441 ft
  • >>>
Bulgaria
Online

The Duck Posted at 10-23 06:56
I had this happen to me once yesterday right after arming the quad.  The telemetry was still being updated, but otherwise, the screen was black.  The video came back right after I disarmed.

The O3AU and Goggles 3 are set to record automatically when I arm. I checked the Goggles 3 and O3 Air Unit for a video, but both had a 0 byte file.

No, my SD card in the goggles is very fast, and that's not the problem—O3 records fine!
10-23 09:16
Use props
DarKHawK
lvl.2
Flight distance : 527297 ft
United Kingdom
Offline

I am having this issue also, black screen after arm/launch but after about 20 seconds image comes back, I also have message about vtx been in low power mode while armed and OSD is working and updating. I suspect it is in low power mode as I get black screen during flight and have limited range. This is on a fixed wing with more that adequate cooling.
11-3 23:41
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules