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Unsolved O3 problem with goggles 3
543 15 10-20 22:13
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alex_markov
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Besides the famous not connecting anymore problem - I had a problem with brief (~1-5 s)  blank goggles immediately after start flying - it happens every now and then (roughly every 10 the flight?) and it happened again after the .0500 FW update on the goggles (it never happened with V2 goggles thou.
Is anyone else experienced this or is this specific My problem?
10-20 22:13
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DAFlys
Captain
Flight distance : 312090263 ft
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United Kingdom
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Ive had that once with the Avata 2 and its very off putting.  
10-21 00:26
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DJI Natalia
Administrator
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Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you please share us the logs and the time (with time zone) when the issue occurs for further analysis? We will help you forward this information to our engineering team for further investigateion and advise you accordingly.

Thank you for your understanding.
10-21 03:12
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alex_markov
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DJI Natalia Posted at 10-21 03:12
Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you please share us the logs and the time (with time zone) when the issue occurs for further analysis? We will help you forward this information to our engineering team for further investigateion and advise you accordingly.

Thank you for your understanding.

What logs and how to download them
10-21 04:05
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DJI Natalia
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alex_markov Posted at 10-21 04:05
What logs and how to download them

Hi there, thank you for the response. Kindly follow the steps below to export goggles log:

1. Power on the goggles;
2. Connect the goggles to the PC via a Type-C cable;
3. Open the downloaded DJI Assistant 2 (Consumer Drones series), then enter the main page and click  "Log Export" to export the goggles log.

Do not hesitate to contact us if you encounter any difficulties. Thank you for your understanding and support!
10-21 19:22
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alex_markov
Core User of DJI
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DJI Natalia Posted at 10-21 19:22
Hi there, thank you for the response. Kindly follow the steps below to export goggles log:

1. Power on the goggles;

I have send You a PM
10-22 23:39
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DJI Natalia
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HI there, thank you for the shared information. We'll check and forward it to the relevant team for further analysis and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.
10-23 01:52
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The Duck
Second Officer
United States
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I had this happen to me once yesterday right after arming the quad.  The telemetry was still being updated, but otherwise, the screen was black.  The video came back right after I disarmed.

The O3AU and Goggles 3 are set to record automatically when I arm. I checked the Goggles 3 and O3 Air Unit for a video, but both had a 0 byte file.

I have a cheap, slow SD card in my Goggles 3 and that might be causing the problem.  I'm going to get a new one and keep testing it.
10-23 06:56
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alex_markov
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The Duck Posted at 10-23 06:56
I had this happen to me once yesterday right after arming the quad.  The telemetry was still being updated, but otherwise, the screen was black.  The video came back right after I disarmed.

The O3AU and Goggles 3 are set to record automatically when I arm. I checked the Goggles 3 and O3 Air Unit for a video, but both had a 0 byte file.

No, my SD card in the goggles is very fast, and that's not the problem—O3 records fine!
10-23 09:16
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DarKHawK
lvl.2
Flight distance : 527297 ft
United Kingdom
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I am having this issue also, black screen after arm/launch but after about 20 seconds image comes back, I also have message about vtx been in low power mode while armed and OSD is working and updating. I suspect it is in low power mode as I get black screen during flight and have limited range. This is on a fixed wing with more that adequate cooling.
11-3 23:41
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alex_markov
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DJI Natalia Posted at 10-21 03:12
Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you please share us the logs and the time (with time zone) when the issue occurs for further analysis? We will help you forward this information to our engineering team for further investigateion and advise you accordingly.

Thank you for your understanding.

I sent You logs some weeks ago Is there any news?
11-6 04:43
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schnittbilder.at
lvl.2
Flight distance : 1683832 ft
Austria
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had the same black screen for 7 seconds today on my Goggles 3 with the O3 after one minute of flight time. luckily I could manage it to stay in the air during the reconnection of my goggles to the O3
11-6 08:22
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schnittbilder.at
lvl.2
Flight distance : 1683832 ft
Austria
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does anyone else have mbps drops from 30/mbps to about 8/mbps for no reason?
11-6 08:29
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Kain_niaK
lvl.3
Philippines
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This happens for me with both 03 and avata 2 connected to goggles 3 but the duration of how long the screen is black is tied to how fast you are trying to fly after booting. If your arming and flying away right after the goggles 3 have started this can happen. If you wait a couple of minutes after the goggles 3 have booted there can still be a blank or freeze when you arm. This freeze happens always for me, but it's very  short. under a second. I have learned to wait a bit after arming, wait maybe 1 or 2 seconds after you arm before flying.

One time on 03 + goggles 3 on my 5 inch nazgul it was really scary.

Here is the sequence

- switch on taranis controller

- connect lipo to nazgul

- put goggles on face, boot

as soon as I got an image I armed and tried to fly. immediately my screen went completely black and I instantly disarmed because I was very close to the ground.

11-6 17:11
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The Duck
Second Officer
United States
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Have you tried the latest Goggles 3 firmware (v01.00.0600) released recently?  I'm going to try it tomorrow if it's not raining.   Fingers crossed.
11-6 19:34
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alex_markov
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The Duck Posted at 11-6 19:34
Have you tried the latest Goggles 3 firmware (v01.00.0600) released recently?  I'm going to try it tomorrow if it's not raining.   Fingers crossed.

I installed it but have no time for testing
11-6 22:04
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