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CARE REFRESH
555 6 2024-10-21
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Jimbobaroola
lvl.2
Flight distance : 986158 ft
United Kingdom
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HI THERE GUYS,

CAN SOMEONE PLEASE HELP ME . IVE TRIED WORKING WITH DJI BUT THEY HAVE BEEN ABSOLUTELY USELESS. ALL I WANT TO DO IS ACTIVATE CARE REFRESH AFTER 72 HOURS. I HAVE DONWE EVERYTHING I HAVE BEEN ASKED , BUT AM HAVING PROBLEM WITH STATUS... NOTHING COMES UP WHEN I GO INTO STATUS.  I HAVE SEEN OTHER VIDEOS ON YOU TUBE REGARDING CARE REFRESH AND OTHER DRONE USERS HAVE STATUS SAYING REMOTE ID FUNCTIONALITY NORMAL .

PLEASE HELP BECAUSE DJI ARE NOT !!

JAMIE AND THANKS IN ADVANCE

2024-10-21
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Exiled FPV
Second Officer
Flight distance : 12536706 ft
United States
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Care refresh and Remote ID have zero to do with each other.

To check your Care Refresh status, you have to go into the DJI Fly app on your phone. Profile>Device Management> Drone Model>Value Added Service
2024-10-21
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DJI Natalia
Administrator
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Hi there. Thank you for bringing this to our concern and we are sorry for the inconvenience caused. To help us resolve your issue as quickly as possible, could you please provide your device's serial number?

This will allow us to look into your case more effectively and ensure we address your concerns appropriately.

Thank you for your understanding, your cooperation is greatly appreciated.
2024-10-21
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AlexC_Photos
lvl.1
Flight distance : 80564 ft
United States
Offline

You can also find the status of your care refresh here: https://repair.dji.com/device/search?re=us.&lang=en
2024-11-19
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fans77a6eb1b
lvl.1
Flight distance : 362080 ft
United States
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Is possible to purchase refresh after 72 hours?
Have only hovered in living room.

Thanks
2024-12-29
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The Saint
First Officer
Flight distance : 6260171 ft
  • >>>
United States
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fans77a6eb1b Posted at 12-29 15:13
Is possible to purchase refresh after 72 hours?
Have only hovered in living room.

Yes it is possible but you'll need to qualify.  If your drone has never had care refresh in the past, check here for more details:  https://support.dji.com/help/con ... p;re=US&lang=en
2024-12-29
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DJI Diana
Administrator
Flight distance : 2408 ft

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fans77a6eb1b Posted at 12-29 15:13
Is possible to purchase refresh after 72 hours?
Have only hovered in living room.

Hi there,
thank you for reaching out.

If you have missed the purchase window for DJI Care Refresh, you are allowed to purchase and activate DJI Care Refresh after passing video verification. Once your video passes the verification, you will be notified via email and eligible to purchase DJI Care Refresh within 72 hours. For more information, please visit our official website through this link.

Feel free to contact us if you have any questions.
2024-12-29
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