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CARE REFRESH
135 2 10-21 08:41
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Jimbobaroola
lvl.2
Flight distance : 986158 ft
United Kingdom
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HI THERE GUYS,

CAN SOMEONE PLEASE HELP ME . IVE TRIED WORKING WITH DJI BUT THEY HAVE BEEN ABSOLUTELY USELESS. ALL I WANT TO DO IS ACTIVATE CARE REFRESH AFTER 72 HOURS. I HAVE DONWE EVERYTHING I HAVE BEEN ASKED , BUT AM HAVING PROBLEM WITH STATUS... NOTHING COMES UP WHEN I GO INTO STATUS.  I HAVE SEEN OTHER VIDEOS ON YOU TUBE REGARDING CARE REFRESH AND OTHER DRONE USERS HAVE STATUS SAYING REMOTE ID FUNCTIONALITY NORMAL .

PLEASE HELP BECAUSE DJI ARE NOT !!

JAMIE AND THANKS IN ADVANCE

10-21 08:41
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Exiled FPV
Second Officer
Flight distance : 12536706 ft
United States
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Care refresh and Remote ID have zero to do with each other.

To check your Care Refresh status, you have to go into the DJI Fly app on your phone. Profile>Device Management> Drone Model>Value Added Service
10-21 12:59
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DJI Natalia
Administrator
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Hi there. Thank you for bringing this to our concern and we are sorry for the inconvenience caused. To help us resolve your issue as quickly as possible, could you please provide your device's serial number?

This will allow us to look into your case more effectively and ensure we address your concerns appropriately.

Thank you for your understanding, your cooperation is greatly appreciated.
10-21 14:20
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