Sorry I posted this somewhere else and I will try to delete that other post....

This just began to happen but I cannot get a strong antenna signal and  after I liftoff I get the Remote ID Error message and soon thereafter  the drone loses connection with my RC controller.  I have updated with  the latest firmware to the controller and also checked the updates for  the Air2s.  I even updated my listing with the FAA and added the serial  number.  I also did all the calibrations.  


What should I do next?  Create a service request and do I send both the controller and drone in?

Hi, there
We apologize for the inconvenience that you are encountering.
Please follow the steps below for troubleshooting:
1. Please check the connection method and ensure that the aircraft is within the maximum flight distance of the corresponding mode*(for details, you can refer to the specifications for Air 2S on the official website). Notes: In Wi-Fi connection mode, signal interference can be an issue. We recommend using the remote controller for connection
2. Please refer to the User Manual of Air 2s to ensure that the remote controller and aircraft are in the best positions.
3. Please check whether there are obstructs such as trees or houses near your current flight environment? Please let your Air 2s take off in an environment clear of signal-blocking obstacles.
4. Please check whether there is significant interference in the flight environment. You can go to the app’s image transmission page to check interference.
Please keep us updated after trying, thanks.

DJI Wanda Posted at 10-24 01:37
Hi, there
We apologize for the inconvenience that you are encountering.
Please follow the steps below for troubleshooting:

Of course I have checked all of those.  I have been using this drone for two years without any problems.  It does not matter where I fly, I encounter the same issues.  It flies for 5 minutes, loses connection and then RTH.

vegasphotog Posted at 10-24 03:12
Of course I have checked all of those.  I have been using this drone for two years without any problems.  It does not matter where I fly, I encounter the same issues.  It flies for 5 minutes, loses connection and then RTH.

Hi, there
Could you please tell us if there's any error message?
Please take a video showing the issue, you may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.