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LET'S HEAR IT FOR DJI !!!
115 20 10-24 23:42
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Blériot53
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High praise for DJI Customer service.
On Tuesday, after flying my Mini3Pro, I absent-mindedly left the RC on a roadside bench and set off home.
Rushing back later, I was dismayed but not surprised to see that it had disappeared.
Accepting the inevitable, I ordered a replacement unit from DJI and, with their usual efficiency, they dispatched
it to reach me within 48 hours. (Thursday). And it did.
Imagine my astonishment when, on Wednesday evening, I got an email from a Lost Property office saying that
some kind person had handed in my controller, and I could come and collect it. How fortunate was that!
But the replacement was already on its way. So I contacted DJI Support by email, and within 12 hours they
have arranged to collect it from me today (Friday) as a return for refund.  (FREE postage, too).
I add below, copies of the correspondence between DJI and myself.

There are so many negative comments on the forum, I'm only too happy to sway the balance a little
with some POSITIVE feedback.  Bravo, DJI. And Thanks.





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10-24 23:42
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DowntownRDB
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Nice kudos Mr. B.  I've also had really great service when contacting Customer Support.  
10-25 00:31
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DAFlys
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Excellent support from DJI,     Nice one guys.  
10-25 01:46
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Blériot53
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DowntownRDB Posted at 10-25 00:31
Nice kudos Mr. B.  I've also had really great service when contacting Customer Support.

I like to show appreciation of first-class service when it's due
10-25 06:18
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Blériot53
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DAFlys Posted at 10-25 01:46
Excellent support from DJI,     Nice one guys.

Yes, let's have lots of #metoo's
10-25 06:19
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DJI Tony
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We are grateful for sharing your experience with our customer service. This will surely strengthen our customer relationship with our valued customers. Should you need to contact us for any reason, please know that we are always here to help. Thank you for choosing DJI. Happy and safe flying.
10-25 06:55
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Blériot53
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DJI Tony Posted at 10-25 06:55
We are grateful for sharing your experience with our customer service. This will surely strengthen our customer relationship with our valued customers. Should you need to contact us for any reason, please know that we are always here to help. Thank you for choosing DJI. Happy and safe flying.

It's a pleasure, DJI Tony. The issue was handled perfectly by your colleague DJI Sting.
10-25 07:48
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DowntownRDB
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Blériot53 Posted at 10-25 06:18
I like to show appreciation of first-class service when it's due

Couldn't agree more.  I just noticed the CSR's name was Sting.  A couple of famous people come to mind with that same moniker.

Sting (musician)
Born Gordon Matthew Thomas Sumner in 1951, Sting is an English singer, songwriter, actor, and activist. He was the frontman and bassist for the new wave band The Police from 1977 to 1986, and then launched a successful solo career. His music incorporates elements of rock, jazz, reggae, classical, new-age, and worldbeat. Sting is known for songs like "Every Breath You Take" and "Englishman in New York".

Sting (wrestler)
Born in 1959, Sting is an American professional wrestler and actor. He played football and basketball in high school, and then worked as a bodybuilder and co-owned a Gold's Gym. He decided to pursue wrestling after seeing Hulk Hogan, The Iron Sheik, and others perform at a World Wrestling Federation event.
10-25 09:11
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Blériot53
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DowntownRDB Posted at 10-25 09:11
Couldn't agree more.  I just noticed the CSR's name was Sting.  A couple of famous people come to mind with that same moniker.

Sting (musician)

I know the singer, of course, but not the wrestler.
10-25 09:35
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DowntownRDB
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Blériot53 Posted at 10-25 09:35
I know the singer, of course, but not the wrestler.

I figured that might be the case.  

I just came from the marina and picked up a couple of fresh lobster and some fresh shrimp and muscles.  Going to be seafood night on the boat.  
10-25 10:37
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Blériot53
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DowntownRDB Posted at 10-25 10:37
I figured that might be the case.  

I just came from the marina and picked up a couple of fresh lobster and some fresh shrimp and muscles.  Going to be seafood night on the boat.

Bon Appetit
10-25 10:40
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DowntownRDB
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Thanks, I wish you were closer so I could invite you and the Mrs. over as no doubt I'm probably cooking way too much for just me.   
10-25 13:34
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Blériot53
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DowntownRDB Posted at 10-25 13:34
Thanks, I wish you were closer so I could invite you and the Mrs. over as no doubt I'm probably cooking way too much for just me.

Do UPS do express delivery to the UK?  
10-25 13:46
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DowntownRDB
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Blériot53 Posted at 10-25 13:46
Do UPS do express delivery to the UK?

That's a great question.  I use UPS as a last resort.  I can't tell you how many packages of mine they have lost or delayed for weeks at a time.  If I have a choice I always opt to use FEDEX.  Maybe I should trade my mini-yacht in and get a small private jet.  
10-25 13:57
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DJI Susan
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Blériot53 Posted at 10-25 07:48
It's a pleasure, DJI Tony. The issue was handled perfectly by your colleague DJI Sting.

You're welcome. We are glad we could assist you. If you have any more questions or need further help, feel free to ask.
10-25 17:07
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Blériot53
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DowntownRDB Posted at 10-25 13:57
That's a great question.  I use UPS as a last resort.  I can't tell you how many packages of mine they have lost or delayed for weeks at a time.  If I have a choice I always opt to use FEDEX.  Maybe I should trade my mini-yacht in and get a small private jet.

Way out of my league
DHL are pretty good over here. Just 42 hours from placing the order, I had the package in my hands.
Mind you, it only had to come from the Netherlands. But even so, their logistics operation is first class.
10-25 23:18
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Blériot53
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DJI Susan Posted at 10-25 17:07
You're welcome. We are glad we could assist you. If you have any more questions or need further help, feel free to ask.

Thanks DJI Susan
10-25 23:21
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DJI Susan
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You're welcome. Have a nice day.
10-25 23:43
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DowntownRDB
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Blériot53 Posted at 10-25 23:18
Way out of my league
DHL are pretty good over here. Just 42 hours from placing the order, I had the package in my hands.
Mind you, it only had to come from the Netherlands. But even so, their logistics operation is first class.

Very expeditious service.  Kudos on DHL.  Over here UPS could only dream of being that efficient.

I hope you day has been off to a great start Mr. B.  
10-26 05:04
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Blériot53
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DowntownRDB Posted at 10-26 05:04
Very expeditious service.  Kudos on DHL.  Over here UPS could only dream of being that efficient.

I hope you day has been off to a great start Mr. B.

Sunny from start to almost finish
10-26 06:56
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DowntownRDB
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Blériot53 Posted at 10-26 06:56
Sunny from start to almost finish

Now that sounds like a fantastic weather day.  
SunSmiling.jpg
10-26 14:10
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