Blériot53
Core User of DJI
Flight distance : 6472713 ft
United Kingdom
Offline
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High praise for DJI Customer service.
On Tuesday, after flying my Mini3Pro, I absent-mindedly left the RC on a roadside bench and set off home.
Rushing back later, I was dismayed but not surprised to see that it had disappeared.
Accepting the inevitable, I ordered a replacement unit from DJI and, with their usual efficiency, they dispatched
it to reach me within 48 hours. (Thursday). And it did.
Imagine my astonishment when, on Wednesday evening, I got an email from a Lost Property office saying that
some kind person had handed in my controller, and I could come and collect it. How fortunate was that!
But the replacement was already on its way. So I contacted DJI Support by email, and within 12 hours they
have arranged to collect it from me today (Friday) as a return for refund. (FREE postage, too).
I add below, copies of the correspondence between DJI and myself.
There are so many negative comments on the forum, I'm only too happy to sway the balance a little
with some POSITIVE feedback. Bravo, DJI. And Thanks.
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