I recently purchased a DJI Mavic Mini 4 Pro Fly More Combo+ from a DJI retail store. I activated the drone with my profile and updated all necessary settings, but it isn't showing up on my profile's 'Personal Home Page.' Can anyone explain why my new drone isn’t appearing there?

As long as its new and not reconditioned it should just appear after a few days but sometimes if you log out and back into the forum it triggers the icon to appear,  if not Im sure you can ping the serial number at a mod to check for you.

DAFlys Posted at 10-25 05:13
As long as its new and not reconditioned it should just appear after a few days but sometimes if you log out and back into the forum it triggers the icon to appear,  if not Im sure you can ping the serial number at a mod to check for you.

I tried  with logout and log in option, The drone was bought 24 hrs back.
"if not Im sure you can ping the serial number at a mod to check for you." what do you mean by that ?
do i sent you any serial no ?

Zubayer.Khan Posted at 10-25 05:28
I tried  with logout and log in option, The drone was bought 24 hrs back.
"if not Im sure you can ping the serial number at a mod to check for you." what do you mean by that ?
do i sent you any serial no ?

You could send a PM to DJI Diana with the serial number and ask her to check it,  she offered this recently when peoples Neo's didnt show up.

https://forum.dji.com/forum.php? ... 282&pid=3413976

DAFlys Posted at 10-25 05:36
You could send a PM to DJI Diana with the serial number and ask her to check it,  she offered this recently when peoples Neo's didnt show up.

https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=318282&pid=3413976

Thank  you very much.

Hello, you can send us the serial number of the drone you need to add via private message, and we will send feedback to the relevant team for processing.

Hi there, thank you for reaching out. Kindly share us your DJI mini 4 pro serial number along with your email address bounded with your account via DM for us to help you add the device.

Looking forward to your response. Thank you!

DJI Susan Posted at 10-25 17:09
Hello, you can send us the serial number of the drone you need to add via private message, and we will send feedback to the relevant team for processing.

Thank you very much, Massage sent   

DJI Natalia Posted at 10-26 02:32
Hi there, thank you for reaching out. Kindly share us your DJI mini 4 pro serial number along with your email address bounded with your account via DM for us to help you add the device.

Looking forward to your response. Thank you!

Thank you very much, massage sent as you required.

Zubayer.Khan Posted at 10-26 06:33
Thank you very much, Massage sent

You're welcome, we will reply to you in a private message.

Zubayer.Khan Posted at 10-26 06:34
Thank you very much, massage sent as you required.

Thank you for the details shared. We'll check and forward the informations to the relevant team. We appreciate your patience in this matter.

Thank you!

Zubayer.Khan Posted at 10-26 06:34
Thank you very much, massage sent as you required.

I have had a couple of items not showing up in my profile, but after sending the serial numbers to DJI as a personal message, DJI managed to put them on after a few days.

fgange57 Posted at 10-28 01:54
I have had a couple of items not showing up in my profile, but after sending the serial numbers to DJI as a personal message, DJI managed to put them on after a few days.

Hi there,
thank you for reaching out.

Certainly, we can assist you in processing the icon with the relevant team.

Please feel free to reach out to us if you have any questions or require assistance.

fgange57 Posted at 10-28 01:54
I have had a couple of items not showing up in my profile, but after sending the serial numbers to DJI as a personal message, DJI managed to put them on after a few days.

Problem Solved. Thank you DJI.

DJI Diana Posted at 10-28 03:47
Hi there,
thank you for reaching out.

Problem Solved. Thank you DJI.

DJI Natalia Posted at 10-26 22:49
Thank you for the details shared. We'll check and forward the informations to the relevant team. We appreciate your patience in this matter.

Thank you!

Problem Solved. Thank you DJI.

DJI Susan Posted at 10-26 17:06
You're welcome, we will reply to you in a private message.

Problem Solved. Thank you DJI.

The Air 3 I purchased and activated few months ago has never been added to my account’s icons. And I’m still sleeping well …

Zubayer.Khan Posted at 10-28 07:41
Problem Solved. Thank you DJI.

Hi there, thank you for the update shared and we're glad to hear that the issue has been fixed. Do not hesitate to contact us back if there's anyfurther inquiry.

Keep us posted always and thank you for choosing DJI!

DJI Natalia Posted at 10-28 21:38
Hi there, thank you for the update shared and we're glad to hear that the issue has been fixed. Do not hesitate to contact us back if there's anyfurther inquiry.

Keep us posted always and thank you for choosing DJI!

Thank you, again. you are  always appreciated.

FabioV Posted at 10-28 11:20
The Air 3 I purchased and activated few months ago has never been added to my account’s icons. And I’m still sleeping well …

If you like to add sent them massage. otherwise sleep.

FabioV Posted at 10-28 11:20
The Air 3 I purchased and activated few months ago has never been added to my account’s icons. And I’m still sleeping well …

Hi FabioV,
thank you for reaching out.

Please send the serial number of your drone through personal message and I will help to assist you.

It's there now
DJI forum team to the rescue

Montfrooij Posted at 11-4 02:49
It's there now
DJI forum team to the rescue

as always ......

Zubayer.Khan Posted at 11-7 09:45
as always ......

Yeah indeed.

DJI Susan Posted at 10-25 17:09
Hello, you can send us the serial number of the drone you need to add via private message, and we will send feedback to the relevant team for processing.

THANK YOU!
I've been trying to correct my screw up from two years ago, Google popped and I used my Google account to login and purchase a drone, my main account has other drones, now I can finally move the purchases out of the Google account! (I think)

WaterMaster Posted at 11-9 11:50
THANK YOU!
I've been trying to correct my screw up from two years ago, Google popped and I used my Google account to login and purchase a drone, my main account has other drones, now I can finally move the purchases out of the Google account! (I think)

We received your PM and replied. Please kindly check, thanks.

DJI Susan Posted at 11-9 20:21
We received your PM and replied. Please kindly check, thanks.

Hello Susan,

Can you also update my icon on my profile? What do i need to send?

Red_Dot Posted at 11-10 03:11
Hello Susan,

Can you also update my icon on my profile? What do i need to send?

Hello. You can send us the serial number you need to add the icon.

DJI Susan Posted at 11-11 00:14
Hello. You can send us the serial number you need to add the icon.

Hello Susan,

Thank you for your reply. I cannot send you a private message.

Red_Dot Posted at 11-11 00:29
Hello Susan,

Thank you for your reply. I cannot send you a private message.

You're welcome. I've contacted you via private message. Please check it out. Thank you.