So I ordered goggles 3 and RC3 direct DJI for use with my Neo, I could (should) have bought from Amazon.  They took the money, told me it would be two weeks This was on the 14th Oct - I now get info saying it is going to be delivered on the 28th Oct (which is the two weeks so fair enough (although I could get next day with Amazon), but the kicker is only the controller is coming - no info on the goggles3, and a link for refund is now available for just the goggles.  If I can't have the goggles, I dont want the RC3 either.  I am not in the US so don't have the current embargo for DJI products.  How's your experience been ?

Hi there, thank you for reaching out and we do apologize for the inconvenience caused. Could you please share us the order number for us to check further with the relevant team and share the updated to you?

Looking forward to your response. Thank you for your understanding.

DJI Natalia Posted at 10-26 02:51
Hi there, thank you for reaching out and we do apologize for the inconvenience caused. Could you please share us the order number for us to check further with the relevant team and share the updated to you?

Looking forward to your response. Thank you for your understanding.

Should I send it in a PM ?

umpa Posted at 10-26 02:53
Should I send it in a PM ?

Sure, you may share us the order number via DM. Looking forward to your response. Thank you!

DJI Natalia Posted at 10-26 22:05
Sure, you may share us the order number via DM. Looking forward to your response. Thank you!

Ok pm sent.

umpa Posted at 10-26 22:31
Ok pm sent.

Hi there, thank you and we received your informations. We will forwrad it to the relevant team and will help you follow up on this case. Rest assured that we're committed to providing the best experience for our users.

Your patience is greatly appreciated and thank you for your understanding.