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I am ready to lose it!
77 2 10-27 04:37
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djiuser_xFY2zs8tlCvL
lvl.2
United States
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I am looking to find out what is going on with my case. I ordered a mini four pro and it’s been a very difficult situation for me and my family as I’ve been on the phone for several hours and many days. DHL said they delivered the package, but the package was not delivered. I have no drone and I’m out a good chunk of change. I have purchased several other Products from you guys prior to this and after this. This needs to be made right. There’s much more to the story than what I’m sharing with you so I hope you can read the case notes. It should be under my email. Saulmatthewb
@Gmail
10-27 04:37
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DJI Wanda
Administrator
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Hi, there
We apologize for the inconvenience that you are encountering.
We learned of your situation through the e-mail address you registered with the forum.
Please be assured that we have initiated a logistics anomaly investigation, and our customer care team is following up on your case.
Kindly appreciate your patience on it, once there's any update we ill get back to you by email.
10-27 06:43
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DJI Susan
Administrator
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Hello, Matthew, after our verification, DHL has sent you an email, but we have not received your reply. We suggest you contact the US DHL hotline at 1-800-2255-345 to initiate an investigation, and we will continue to help you follow up on this order.
10-28 03:36
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