Hi there, thank you for sharing this valuable information with our fellow Forum users. We truly appreciate your contribution and effort in sharing this informations.

Keep us posted and thank you for your valued support!

Very informative video on Neo issues.  

I have just had a random unprovoked flyaway while doing a helix for the first time. The Neo deserved to get lost but as I had chosen a good site with visibility I did manage to get it back and it seems unscathed. It worked fine indoors afterwards.

DJI Natalia Posted at 10-28 01:56
Hi there, thank you for sharing this valuable information with our fellow Forum users. We truly appreciate your contribution and effort in sharing this informations.

Keep us posted and thank you for your valued support!

How do i submit a flight log of a random dangerous flyaway when I DID manage to recover the Neo?

djiuser_2OE7rpiF0E7t Posted at 10-30 01:29
How do i submit a flight log of a random dangerous flyaway when I DID manage to recover the Neo?

Hi there,

Could you please confirm if you have previously created a flyaway case? If so, kindly provide the case number (CAS) so we can investigate further. If not, could you please confirm whether your drone has been involved in a crash?

Yes, Yes, Yes and Yes. My first DJI flyaway with the NEO. Never happened/happens with my mini 2, Mini 3 Pro and Mini 4 Pro. I have totally lost confidence in flying FPV with the neo. It flew about 30 meters away from me and then just hovered. this all happened after a very soft bump and inpact detected warning. took goggles off and and walked 10 meters to the drone. turned it upright and started the drone. instantly flew away

DJI Natalia Posted at 10-30 13:27
Hi there,

Could you please confirm if you have previously created a flyaway case? If so, kindly provide the case number (CAS) so we can investigate further. If not, could you please confirm whether your drone has been involved in a crash?

Yes. It flew off randomly at HIGH speed on its 1st Helix quickshot and crashed out of control. It was day 2 with a new drone which was working perfectly till then.
No one else was involved and as I had picked a perfect day and location, I did retrieve it and it appeared undamaged externally.
How does one report this?

djiuser_2OE7rpiF0E7t Posted at 10-31 00:20
Yes. It flew off randomly at HIGH speed on its 1st Helix quickshot and crashed out of control. It was day 2 with a new drone which was working perfectly till then.
No one else was involved and as I had picked a perfect day and location, I did retrieve it and it appeared undamaged externally.
How does one report this?

Hi there, we're so sorry for this inconvenience caused. May I please have the case number ( CAS ) for us to check further on this? Also, you may share us the flight log here for us to forward  it to our engineering team for further analysis.

Thank you for your cooperaion and patience.

Electriflyer Posted at 10-30 20:38
Yes, Yes, Yes and Yes. My first DJI flyaway with the NEO. Never happened/happens with my mini 2, Mini 3 Pro and Mini 4 Pro. I have totally lost confidence in flying FPV with the neo. It flew about 30 meters away from me and then just hovered. this all happened after a very soft bump and inpact detected warning. took goggles off and and walked 10 meters to the drone. turned it upright and started the drone. instantly flew away

Hi there, thank you for reaching out and we're sorry to hear what happened with your aircraft? Could you please confirm if you've previously created a flyaway case? If yes, kindly share us the case number for us to check further and advise you accordingly.

Looking forwar to your response. Thank you!