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Gimbal issues after last update
162 8 10-27 23:10
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jonathanfrac
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Flight distance : 451312 ft
Italy
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Saturday I connected the mini 3 pro via internet and it asked me for an update,  that of October 25th, after having carried out the whole procedure I noticed that the gimbal no longer positions itself on the axis but about 30 degrees up. Has this happened to anyone? What is the problem?



10-27 23:10
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DJI Diana
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Flight distance : 2408 ft

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Hi there,
thank you for reaching out.

Could you please confirm whether you have attempted the gimbal calibration? If the problem continues post-calibration, kindly share a video with us that demonstrates the issue you're encountering.

Looking forward to your response.
10-27 23:38
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jonathanfrac
lvl.1
Flight distance : 451312 ft
Italy
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DJI Diana Posted at 10-27 23:38
Hi there,
thank you for reaching out.

Hi, thanks for the reply.
Yes I also tried recalibrating the gimbal but it didn't solve the problem
As soon as I have the chance I'll send a video as you requested
10-27 23:54
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DJI Diana
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Flight distance : 2408 ft

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jonathanfrac Posted at 10-27 23:54
Hi, thanks for the reply.
Yes I also tried recalibrating the gimbal but it didn't solve the problem
As soon as I have the chance I'll send a video as you requested

Hi there,
thank you for reaching out.

You can share the video by using a shareable link such as Google Drive, or you can upload it to YouTube and then share the link here for us to view.

Please keep us updated on the progress.
10-28 00:32
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jonathanfrac
lvl.1
Flight distance : 451312 ft
Italy
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DJI Diana Posted at 10-28 00:32
Hi there,
thank you for reaching out.

Below the link to view the problem.

https://drive.google.com/file/d/1d6XiDVAgVBmKqEP8oS5DvsBUIRNRVL60/view?usp=drivesdk
10-28 04:18
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Drone.Hunter
Second Officer
Flight distance : 4537612 ft
Kazakhstan
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Have you updated the drone or the remote control?
Recently there was an update only for the remote control.
Have you tried turning on the drone and leaving the remote control off?
10-28 05:56
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jonathanfrac
lvl.1
Flight distance : 451312 ft
Italy
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Drone.Hunter Posted at 10-28 05:56
Have you updated the drone or the remote control?
Recently there was an update only for the remote control.
Have you tried turning on the drone and leaving the remote control off?

Hi, thank you for the answer, no it is not a test I did, I will try to do also this test and let know
10-28 22:39
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DJI Diana
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Flight distance : 2408 ft

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jonathanfrac Posted at 10-28 04:18
Below the link to view the problem.

https://drive.google.com/file/d/1d6XiDVAgVBmKqEP8oS5DvsBUIRNRVL60/view?usp=drivesdk

Hi there,
thank you for reaching out.

Could we verify whether the firmware has been updated on the devices? We appreciate your cooperation.
10-30 23:20
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jonathanfrac
lvl.1
Flight distance : 451312 ft
Italy
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Hello, after having counted the assistance dji in Italy, I was told to send the drone for assistance still under warranty. The courier came today to pick it up. as soon as I have news I will let you know
10-31 07:54
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