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Public Address DJI Osmo Action 5 pro USB door not locked
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Fishycomics
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I  said why did my door just again open, so I take a closer look, and found if I slipped down without the press of the bottom my door slides open. I said  let  me swap to the Action 3, and Action 4, same issue, so if I placed on the Action 3 door to the Action 5 pro, to see if the camera is at fault, no, it is the  Door of the Action 5 pro that is at fault

Addressed to the world  may be DJI wants to fix this with a replacement door, to confirm it's the actual door of mine, or if any other person feels  of concern to test theirs out then to find out when its too late after water gets into the camera, I start checking now before its too late.  doors are to be locked,they are not, thank you for  leaving the door unlocked DJI






Screenshot 2024-10-29 102451.png
Cost of Actual door

Screenshot 2024-10-30 142843.png

Updated: Get with a DJI.com Representitive, if you come across a defective door,  they will require to take information and fill out a request, and you may get a replacement door if granted.
Resolution




Screenshot 2024-10-30 142843.png
10-28 15:45
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Umberto Uderzo
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It must be a defective door, mine is locking fine in its place.
10-28 16:09
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In the sun
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mine locks fine.

I did put a couple of drops of silicon oil in mechanism as when I had OA4 it used to silt up a little with sand and become very difficult to open.
silicon sorted out problem.

Maybe something on yours is a little sticky and a few drops in there might help ?
10-28 23:48
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Beeblebrox42
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Mine is OK too but thank you for the warning, it made me check.
10-29 01:05
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defcomedyjam
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what are the odds, i just saw a review the other day pointing out this issue.

https://www.bilibili.com/video/BV1cf2sYYEX3?t=600.8
10-29 05:47
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Coppy
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Then mine seems to be faulty, too. I can open the door without pressing the unlock button !
10-29 06:16
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Fishycomics
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If you get with DJI and  have your Seriel number, a photo, and a video, and be polite about your concern they will replace the door  one time only steps aren't complicated getting with them and  chatting with courtesy good luck.
10-29 06:38
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Fishycomics
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defcomedyjam Posted at 10-29 05:47
what are the odds, i just saw a review the other day pointing out this issue.

https://www.bilibili.com/video/BV1cf2sYYEX3?t=600.8

Wow, a good catch.   it is  funny ( not laughing) that I aught the issue myself, di not see that till now, glad  I was able to resolve it with a replacement
10-29 07:29
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DJI Gamora
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Hi Fishycomics,

Thank you for sharing. We're glad that the issue is now being isolated. Feel free to contact us if you have other inquiries. Have a nice day ahead!
10-29 22:30
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DJI Gamora
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Coppy Posted at 10-29 06:16
Then mine seems to be faulty, too. I can open the door without pressing the unlock button !

Hi Coppy,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing. Could you share the video for us to check on the issue? You can share via google drive link as well. We are looking forward to your response for further assistance. Thank You
10-29 22:32
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DJI Gamora
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defcomedyjam Posted at 10-29 05:47
what are the odds, i just saw a review the other day pointing out this issue.

https://www.bilibili.com/video/BV1cf2sYYEX3?t=600.8

Hi defcomedyjam,

Thank You for reaching out. If there is any faulty on your device detected you may contact DJI support at https://www.dji.com/support for further assistance. I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You!
10-29 22:35
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Fishycomics
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DJI Gamora Posted at 10-29 22:30
Hi Fishycomics,

Thank you for sharing. We're glad that the issue is now being isolated. Feel free to contact us if you have other inquiries. Have a nice day ahead!

DJI Gamora: If I sat here waiting for an answer, it never get resolved, you will just Pass it along to a relevant team, am I wrong???
10-30 03:38
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c__e
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@Fishicomics wow, thank you very much for making this public.
Based on this thread I was checking the camera door of my OA5 and it has the same issue - it just opens without the lock button being pressed.
I'm glad I did not (yet) use the camera in water as this could easily kill the camera if the door just opens and you would - after the fact - probably just think you left the door open even though the lock was just not working correctly...

I contacted DJI support with a video of mine but they unfortunately told me that doors are not in stock at the moment and they can therefore not just send me a new door - therefore I had to send in my camera to get this fixed.
11-1 06:29
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Toma Dumitru
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I have the same issue...and they told me to send the camera for service...and i have to stay without my camera few weeks until that door is fixed in the warranty ...i dont understand why i have to send the camera when i send them pictures and videos of this issue and they told me it's a hardware problem and they have to know if it's user damaged or not... unbelivable. They could easy fix this just sent that door to customers who have that issue with this new camera...since is a common problem, not to let me without the camera for weeks to send it in another country...i am so mad...
20241101_160334.jpg
11-1 07:10
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Fishycomics
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Hey Guys. I sorry to here your declining.  a new camera or door, that is a  decision we all must make.
11-1 07:17
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johansenfoto
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I just checked mine, and the door on my OA5 is making a gap, that is not happening on the OA4 I have beside me.
So water can easily get in there.
11-1 07:58
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peloncr
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johansenfoto Posted at 11-1 07:58
I just checked mine, and the door on my OA5 is making a gap, that is not happening on the OA4 I have beside me.
So water can easily get in there.

Mine seems to have the gap too, but I can't see the red square marks, doesn't seems that the seal is being compromised because of that since behind the gap is the door hinge, but it is possible that it may be a sign that there is not enough pressure on the seal. My battery door also has some play(less than the charging door but I can feel it). It will be good if DJI can take a look and say if that gap is normal or not.
11-1 08:09
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Fishycomics
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The battery door: its locked on mine, you can force movement  ever so  slightly, to me that is the Norm  its 100% locked, just amuses me of the DV    that pops in to show their Love. DJI can see who it is, put a stop to the hurtful bullying on this site, then be hateful  what a life they live

11-1 09:11
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johansenfoto
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If only we could get a spare door.
11-1 09:52
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Fishycomics
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johansenfoto Posted at 11-1 09:52
If only we could get a spare door.

you can with getting with support  or buying one, problem is DJI will determine how  the warranty works,  if you got the camera and the return period is still there that be the best route
11-1 11:39
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johansenfoto
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Fishycomics Posted at 11-1 11:39
you can with getting with support  or buying one, problem is DJI will determine how  the warranty works,  if you got the camera and the return period is still there that be the best route

Well as you know, I will not send in my camera to get a replacement door. Also I have care refresh on it so I should be covered if needed. But I never put any of my cameras under water, but in the snow sometimes it will happen.

But will be looking for a door, or just one from on of my 2 OA4's.
11-1 15:12
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Fishycomics
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Resolution

11-2 08:22
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Toma Dumitru
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Fishycomics Posted at 11-2 08:22
Resolution

https://www.youtube.com/watch?v=ph0dylpi43s

I told them i have this issue and they want me to send camera to service in another country to wait few weeks without my camera...just for that door who is like that from the factory...and i need my camera daily for vlogging and posting on youtube...they advertised as waterproof and now i cannot use it properly because of that door...it's my first dji product and i am so mad...they should send that door to customers who have this issue... not to tell them to give up on their camera for 2-3 weeks because of their factory problem...
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11-2 08:50
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Fishycomics
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Toma Dumitru Posted at 11-2 08:50
I told them i have this issue and they want me to send camera to service in another country to wait few weeks without my camera...just for that door who is like that from the factory...and i need my camera daily for vlogging and posting on youtube...they advertised as waterproof and now i cannot use it properly because of that door...it's my first dji product and i am so mad...they should send that door to customers who have this issue... not to tell them to give up on their camera for 2-3 weeks because of their factory problem...

I hear you.   wish I could help I did nothing special to get the door,
11-2 11:54
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peloncr
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From what this user posted it may be a good idea to not dive if you have the gap in the door. It will be good if DJI can sent doors to affected customers without having to return the camera for service.

https://forum.dji.com/forum.php? ... D936%26typeid%3D936
11-2 19:33
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LOODU Turtle
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@Fishycomics how to get warranty in India
11-2 20:19
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Fishycomics
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LOODU Turtle Posted at 11-2 20:19
@Fishycomics how to get warranty in India

For me, All I did was   scroll down to DJI.com and navigated , I suggest to do the same and from there they will help you out.
11-3 04:27
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Fishycomics
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11-3 05:26
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Balistic
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Unfortunately I'm joining the club, so probably most units has this issue.
Of course , I could probably open the door completely , but that's not a real case scenario , so in this picture I only slide it a bit , without forcing it .
11-4 07:33
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HappyFace
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So it looks like they might all be like this then? Might explain why DJI are refusing to send doors out because they probably don't want to recognise the issue if it's very wide-spread.
11-4 09:14
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Fishycomics
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Best way to find hte issue is pull the door off and hold the hinge if it moves the flaw  you got
11-4 11:39
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HappyFace
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Fishycomics Posted at 11-4 11:39
Best way to find hte issue is pull the door off and hold the hinge if it moves the flaw  you got

Yes, I did that after watching your video, Fish, and my door moves easily away from the hinge without pressing the button.
11-4 11:47
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Fishycomics
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HappyFace Posted at 11-4 11:47
Yes, I did that after watching your video, Fish, and my door moves easily away from the hinge without pressing the button.

that should be proof enough for DJI I say
11-4 11:59
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Jayne210
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Mine has a similar issue - Does not seem to fully lock and I can slide it open a tiny amount without pushing the button. DJI support stated that as long as the red marks do not show, the camera is still sealed and waterproof since the red seal is still keeping water out of the USB connector. They did not offer to replace the door as they said it was normal but this does not give me confidence...
11-4 14:38
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johansenfoto
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Jayne210 Posted at 11-4 14:38
Mine has a similar issue - Does not seem to fully lock and I can slide it open a tiny amount without pushing the button. DJI support stated that as long as the red marks do not show, the camera is still sealed and waterproof since the red seal is still keeping water out of the USB connector. They did not offer to replace the door as they said it was normal but this does not give me confidence...

I feel the same.
For people going diving with higher water pressure it would force water inside + Fish also show in his video dipping just a part of the camera into water show it's not waterproof.

So in the end it is us their customes that will have to buy a new camera just because mods here are under strict rules from DJI HQ.
11-4 15:11
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HappyFace
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Fishycomics Posted at 11-4 11:59
that should be proof enough for DJI I say

It should, and the video I sent them shows how easily I can open the door without pressing the button (and they acknowledged this wasn’t correct), but they will only replace the camera if I send them the whole thing.
11-4 15:30
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Fishycomics
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HappyFace Posted at 11-4 15:30
It should, and the video I sent them shows how easily I can open the door without pressing the button (and they acknowledged this wasn’t correct), but they will only replace the camera if I send them the whole thing.

I agree.  I am sure DJI has a camera in hand to try it themselves.

If that s how now, DJI wants to handle it, I have to respect their decision,
11-4 16:09
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fans122fc73f
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Its quite literally DJI WATERGATE ;)
11-4 20:06
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peloncr
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Someone with two doors should check if the seal is thicker in the older model, I lost my Action 3 door long time ago so I can't check. From what I see the seal pressure is kept by the sliding latches at the top and the bottom of the door, the only way I could think the seal is not keeping the water out is if it is thinner than necessary.
11-4 20:31
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johansenfoto
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peloncr Posted at 11-4 20:31
Someone with two doors should check if the seal is thicker in the older model, I lost my Action 3 door long time ago  so I can't check. From what I see the seal pressure is kept by the sliding latches at the top and the bottom of the door, the only way I could think the seal is not keeping the water out is if it is thinner than necessary.

If you have watched my video where I try with the door from OA4, you will see it:
https://forum.dji.com/forum.php? ... D936%26typeid%3D936
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