DJI Tony
Administrator
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According to India Import Policy, Drones are 'prohibited' except for R&D and defense use. There are no DJI Authorized Retail Stores in India to sell drones. Simple consultations is available but aftersales repair service cannot be provided. Thank you for understanding and cooperation.
Regarding the situation you mentioned, you can follow the steps below to troubleshoot:
1. First check whether the gimbal is in Follow mode.
2. Check whether the aircraft has been collided. If the gimbal is skewed after collision, you are suggested to contact the point of purchase to seek further assistance on this matter.
3. If the camera screen is skewed, please check whether the image transmission and the original footage are both skewed. If so, the issue may be caused by the abnormal horizontal angle of the gimbal. Please follow the troubleshooting steps listed below:
a. First check the wind velocity in the flight environment: The stabilization effect will be affected by strong wind. We recommend changing to another environment or waiting for some time before taking off again.
b. Please check with the control sticks: If the control stick is pushed with too much force, the aircraft speed will be high, which reduces the stabilization effect. It is recommended to push the control stick gently.
c. Please check whether the propellers are damaged or deformed. If there is any damage and deformation, it is recommended to replace the propellers. Verify that the two propellers on the same motor have the same batch number. Please use two propellers with the same batch number.
d. Ensure that the aircraft is not in S mode when flying.
e. Remove the microSD card from the aircraft. Place the aircraft in a stable status and restart it.
f. Please try with gimbal calibration, resetting gimbal parameters, and IMU calibration.
g. Connect the corresponding Assistant software for firmware updating (if the firmware is not the latest version) or refresh the firmware (if the firmware is the latest version).
4. Use the gimbal fine tune function. The adjustment range is ±1.5°. If this range is exceeded, you are suggested to contact the point of purchase to seek further assistance on this matter.
If the issue persists after the above methods have been used, you are suggested to contact the point of purchase to seek further assistance on this matter.
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