I have a Samsung Galaxy S23 Ultra, and my NEO cannot connect to Wifi and gives error: Failed to join Wi-Fi network.
I have no VPN, and my Wi-Fi assistant/intelligence is switched off.
I do not see the Fixed 2.4GHz option setting under my DJI Fly profile.
Please help?

Hi there.We apologize for the inconvenience. Please try the following troubleshooting steps：

1. Make sure Wi-Fi, Bluetooth and location service are enabled on the smartphone.
Note: Some Android phones can set the Wi-Fi permission separately for different apps. Check the Wi-Fi permission setting for DJI Fly on the smartphone, and make sure the permission is enabled.

2. Check if the device is in the linking mode with the remote controller. (DJI Neo in this mode cannot be connected via Wi-Fi.)

3. Check if this device was connected to another smartphone before. If DJI Neo was connected before, turn off the Bluetooth and Wi-Fi on that smartphone, and then shut down the DJI Fly app to make sure they are fully disconnected. Then it is able to connect DJI Neo to the new smartphone.

4. DJI Neo only supports Wi-Fi on the 5.8 GHz and 2.4 GHz frequency bands. If the Wi-Fi of the smartphone is on a different frequency band, it will not be able to establish a Wi-Fi connection with DJI Neo.

5. Check whether all permissions of the DJI Fly app are enabled.

6. Choose aircraft Wifi in phone's Wifi list and connect to this Wifi manually (need to input Wifi password manually)

7. Enable “Fixed 2.4 GHz” in the QuickTransfer Band settings by following the path: Enter DJI Fly - Profile - Settings - QuickTransfer Band - Fixed 2.4 GHz. But if APP not has this option, we can skip this step.

8. Restart the smartphone and the DJI Neo.

9. If you have remote controller, please connect the aircraft to RC and change Wifi name in DJI Fly App and test again: After changing the Wi-Fi name on the DJI Neo, restart it.

10. Make sure the firmware of DJI Neo and the DJI Fly app are the latest.

If you have any questions during the operation, please feel free to contact us.

You can connect DJI Neo to your computer which has an internet connection before doing pairing.

You can connect DJI Neo to your computer which has an internet connection before doing pairing.

I have the same problem. I tried with another smartphone and it couldn't connect either.

This is how he shows me.

DJI Tony Posted at 10-29 01:26
Hi there.We apologize for the inconvenience. Please try the following troubleshooting steps：

1. Make sure Wi-Fi, Bluetooth and location service are enabled on the smartphone.

Please pay attention and help me.

nikasi Posted at 11-26 06:14
Please pay attention and help me.

Hi there. Please try the following troubleshooting methods:

1. Check if the device is in the linking mode with the remote controller. (DJI Neo in this mode cannot be connected via Wi-Fi.)

2. Check if this device was connected to another smartphone before. If DJI Neo was connected before, turn off the Bluetooth and Wi-Fi on that smartphone, and then shut down the DJI Fly app to make sure they are fully disconnected. Then it is able to connect DJI Neo to the new smartphone.

3. DJI Neo only supports Wi-Fi on the 5.8 GHz and 2.4 GHz frequency bands. If the Wi-Fi of the smartphone is on a different frequency band, it will not be able to establish a Wi-Fi connection with DJI Neo.

4. Check whether all permissions of the DJI Fly app are enabled.

5. Check whether the VPN function is turned off.

6. Choose aircraft Wifi in phone's Wifi list and connect to this Wifi manually (need to input Wifi password manually)

If the above troubleshooting solutions don't work, please tell us whether you are using an Android or Apple phone so that we can better help you.

DJI Tony Posted at 11-26 17:49
Hi there. Please try the following troubleshooting methods:

1. Check if the device is in the linking mode with the remote controller. (DJI Neo in this mode cannot be connected via Wi-Fi.)

1. It has never been connected to the Arris before, it's new and I'm trying to connect it to my smartphone for the first time.

2. Not connected.

3 I have nothing phone 1. It has those frequencies.

4 / 5  yes.

6. My smartphone can't find the drone's WiFi.
I tried with another smartphone, but it didn't find it either.
After manually recording, it just saved the data. I can't use it.
My smartphone is Nothing Phone 1 Android 14.

It seems so, but then it can't connect .

nikasi Posted at 12-4 03:19
It seems so, but then it can't connect .

Hi there. Please try the following steps:
1. Make sure Bluetooth and location service are enabled on the smartphone.

2. Go to phone's setting -> WLAN -> find DJI NEO Wifi -> long pressed DJI NEO Wifi and click forgot network, after that please reconnect Wifi for testing (Note: If you cannot find NEO Wifi or cannot find this option, please skip this step)

3. Enable “Fixed 2.4 GHz” in the QuickTransfer Band settings by following the path: Enter DJI Fly - Profile - Settings - QuickTransfer Band - Fixed 2.4 GHz. But if APP not has this option, we can skip this step.

4. Restart the smartphone and the DJI Neo.

5. If you have remote controller, please connect the aircraft to RC and change Wifi name in DJI Fly App and test again: After changing the Wi-Fi name on the DJI Neo, restart it.

6. Make sure the firmware of DJI Neo and the DJI Fly app are the latest.

If none of the solutions above work, please tell us so that we can analyze further.

I have done what you wrote many times but it does not connect.

Another month has passed and nothing has changed. I still can't connect it to my phone. I haven't flown this drone yet. DJI support isn't answering me anything either.

Hello...it is the same problem that the user "NAKASI" posted above. I attach images uploaded by him but it is the same problem.

fans29f6b605 Posted at 2-17 19:08
Hello...it is the same problem that the user "NAKASI" posted above. I attach images uploaded by him but it is the same problem.
[view_image]
[view_image]

Hi there, thank you for reaching out and we're sorry to hear that you're encountering the same issue. May I confirm if you've tried the troubleshooting steps shared above by DJI Tony in #12 ? if not, kindly try the troubleshooting steps and see if that helps.

Keep us updated on the outcome. Thank you!

Hi... I have tried that solution and it is still the same... I think it is a problem with the drone since I have another neo that works perfectly with the same smartphone.
Is there a way to do a manual hard reset to see if that fixes it?
If not, I don't know what other alternative you suggest.

Hi... any other solution to the problem? I don't know what else to do with this drone.

Yobetoce Posted at 2-19 04:21
Hi... any other solution to the problem? I don't know what else to do with this drone.

have you tried reinstalling the app?

Yobetoce Posted at 2-19 04:21
Hi... any other solution to the problem? I don't know what else to do with this drone.

Hi there, we're sorry to hear that the issue still persists. May I confirm the mobile device model you're using for us to check further?

Keep us posted.Thank you!

Hi...I've tried it on a Samsung S23, an iPhone 16 and an iPad Mini and it doesn't work...
What I find curious is that the devices connect to the drone's WiFi. I'm attaching images of the error and the connection parameters.

Hello...can't you give me any solution?

I bought Neo 4 months ago and haven't flown it for a minute yet. Because as it turns out, it can't connect to my Nothing Phone 1

nikasi Posted at 2-23 08:45
I bought Neo 4 months ago and haven't flown it for a minute yet. Because as it turns out, it can't connect to my Nothing Phone 1

Hi there, thank you for reaching out and we do apoloigize for the trouble caused. May I know if you're able to instal DJI Fly App in your mobile device? Also, is there any error message pop up when you try to connect your DJI Neo to your mobile device?

Keep us posted. Thank you!

Hi Natalia...Nakasi and I have the same problem (post #7 and #21). Please could you focus on trying to find a solution? Or just report that this problem has no solution.
Thank you very much

fans29f6b605 Posted at 2-18 04:27
Hi... I have tried that solution and it is still the same... I think it is a problem with the drone since I have another neo that works perfectly with the same smartphone.
Is there a way to do a manual hard reset to see if that fixes it?
If not, I don't know what other alternative you suggest.

If your mobile works satisfactorily with another Neo then the obious thing to do is send it to Dji to fix. There is NO WAY! I would have waited even a quarter of the time you have.

Yobetoce Posted at 2-20 04:25
Hi...I've tried it on a Samsung S23, an iPhone 16 and an iPad Mini and it doesn't work...
What I find curious is that the devices connect to the drone's WiFi. I'm attaching images of the error and the connection parameters.
[view_image]

Thank you for providing us with the details. We would like to suggest you a workaround for this issue. Please try the following.

Troubleshooting Steps for iOS Phones:
1. Make sure Wi-Fi and Bluetooth functions are enabled on the smartphone.
2. Restart the smartphone and the DJI Neo.
3. If you are using the DJI RC-N3 or DJI RC 2, try to link it to the drone, change the drone's Wi-Fi name, and then restart the drone.
4. Make sure the firmware of DJI Neo and the DJI Fly app are the latest.
5. Go to Settings > Wi-Fi. If the device is already connected to DJI Neo's Wi-Fi, tap the exclamation icon and select "Forget This Network".

6. If the issue persists, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings (This will erase all network settings saved.) and try to connect again


Troubleshooting Steps for Android Phones:
1. Make sure Wi-Fi, Bluetooth and location service are enabled on the smartphone.
Note: Some Android phones can set the Wi-Fi permission separately for different apps. Check the Wi-Fi permission setting for DJI Fly on the smartphone, and make sure the permission is enabled.

2. Go to phone's setting -> WLAN -> find DJI NEO Wifi -> long pressed DJI NEO Wifi and click forgot network, after that please reconnect Wifi fortesting

3. Enable “Fixed 2.4 GHz” in the QuickTransfer Band settings by following the path: Enter DJI Fly - Profile - Settings - QuickTransfer Band - Fixed 2.4 GHz. But if APP not has this option, we can skip this step (If this issue can be resolved by this feature, then the smartphone does not 5.8GHz Wi-Fi frequency band.)

4. Restart the smartphone and the DJI Neo.

5. If user have remote controller, please let user connect the aircraft to RC and change Wifi name in DJI Fly App and test again: After changing the Wi-Fi name on the DJI Neo, restart it.

6. Make sure the firmware of DJI Neo and the DJI Fly app are the latest.

Do keep us updated once you have tried the troubleshooting steps. We'll be here to help if you still need assistance.