djiuser_fLDqwpEnjz60
lvl.1
United States
Offline
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Hello
I have a Matrice 30T and as the title states, I cannot see any flight records, Flight Total Time, Travel Distance, Flight Times, Top Distance/Speed/Altitude in the flight record dashboard.
The flight logs are on the remote and I have downloaded and utilized 3rd party agregators to see my total flight time etc.
I have taken the following steps so far:
Downloaded DJI Assistant 2 (Enterprise) and performed 2 software refreshes on both the drone and remote.
Deleted the various caches under the DJI Pilot Cache Manager
Toggled the sync log option
Windows device manager says I have the latest drivers installed for the remote
I've also connected the drone to the simulator in DJI Assistant 2 at the recommendation of a DJI rep to see if a record would populate but was then told by second level support this would never generate a flight record since it was a simulation.
All these steps have taken place while connected to the internet. Any help anyone could provide would be most appreciated!
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