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Remote controller frequently disconnecting from Pixel phone
86 3 10-30 20:05
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Jake06
lvl.1
United States
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I am experiencing problem of the controller and phone losing connection.  This happens frequently/constantly.

I can regain connection using these methods:
1) Reconnect the RC-to-Phone USB cable.
OR

2) Within Android's USB Preferences settings, switch to "connected  device", and then wait for Android to revert back to "This device".  Or  switch to "USB tethering", then switch back to "File transfer / Android  Auto".

There is no visible signs of wear/tear or obstruction with either the  cable, device, or port.  Everything appears as new condition.

It appears to me Android has a conflict within the USB  preferences/setting, which then causes the USB communication to  disconnect.

Any ideas?


Google Pixel 7
Android 15
DJI Fly v1.15.0
RC Firmware 01.00.0600
Mavic Mini 1
RC MRISS5

Thank you.
10-30 20:05
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DJI Natalia
Administrator
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Hi there, we truly apologize for the inconvenience caused. It is recommended to update or reinstall the DJI Fly app from our official website. Here is the link https://www.dji.com/downloads/djiapp/dji-fly
Kindly try using another USB cable as well. It is recommended to update the controller and aircraft firmware. If you have any further questions or concerns, please do not hesitate to contact our support team. We are always happy to help you!
10-31 14:53
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Faux
lvl.1
Flight distance : 102995 ft
Italy
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Hi,
I'm experiencing the same issue with my Pixel 7 Pro as well.
Never had any problem since 2020 with several smartphones.
Android 15 update could be the cause?
@jake Did you solve reinstalling and updating as suggested?
11-4 01:16
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DJI Natalia
Administrator
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Faux Posted at 11-4 01:16
Hi,
I'm experiencing the same issue with my Pixel 7 Pro as well.
Never had any problem since 2020 with several smartphones.

HI there, thank you for reaching out and we are sorry for the incnvenience caused, Could you please uninstall the app and try re-installing it from our official website as stated above? Kindly use the link shared above to download the correct file .

If the issue still persists, kindly share us a screenshor or a screen recording showing the error for us to check further and provide you an accurate solution.

Keep us posted and thank you for your understanding.
11-4 02:04
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