thwarrenh
 New
United States
Offline
|
DJI, its been 2 weeks, this is unacceptable. Your developers have the toolkit like every other apple app developer out there, and you chose to be reactive, not proactive about a product that you're trying to mass market as a professional tool? Why was the app not ready upon release of your main platform for operation? Why have you waited two weeks with little to no information in regards to when we can expect this to be an option for us? If you do not want to be viewed as a producer of cheap Chinese wares, then start operating like a reputable manufacturer and provide your consumers with some information.
You've lost my business. I am returning my Ronin today, recommending my vendors discontinue carrying your products (due to other issues we've had with delays in your shipments, lack of customer service and support, lack of clarity, etc).
I will no longer advocate for your company as a trustworthy and worth while investment. You've left us out to dry. You've cost me money, and left me open to have to speculate as to how much more you are going to cost me.
We actually sold our Defy to carry your product, within a matter of days of purchasing it your app falls to an incompatible category, and now we are stuck with a device we cannot practically use in any shooting environment that requires agility and mobility, one of the sole reasons we purchased your product.
Every time we encounter an issue with your company, we get the staple 'we're working on it' response.
Should we expect to wait until after the Chinese new year due to it being right around the corner? Some of us who rely on these products to make money would like to at the very minimum communicate with our clients our needs in regards to operating under your schedule. Should I rent another stabilizer? Should I push back my shoot? Should I accept the fact this is going to incur extra costs for me as well as put our production schedule in jeopardy?
What answers do you have? Do you have any idea when a release will be available? Do you have alternate solutions that do not involve buying another platform such as an Android or hauling around a computer on the coast of Oregon?
You are not a professional contender. We wondered why this product was so inexpensive, guess we found out.
Moving on from your products and the facade of being a real competitor to premium brands such as Apple, FreeFly, etc. Your people should be more important than your revenue. This model may work for you, for now, but what sets Apple apart from it's competition is the fusion of premium products with an incredible user experience, both at the sales level and the end user level.
You are failing at both- by choice I might add. |
|
lvl.1
lvl.2
lvl.4
Ban Posts
