Took my new DJI out for its second dive, going no deeper than 2ms. After 10 minutes I come back on land only to find that it has flooded entirely due to the hinge being leaky https://youtube.com/shorts/693WG7LIBTc?si=kDr3nuD4kkKUu9D6. And no, it wasn't due to faulty handling as I purchased a replacement model which I also took out for a dive, only to find that this too suffers from the exact same issue.

oh dear, I hope dji sort out a replacement one for you.

With one already flooded and the replacement I purchased myself suffering from the exact same issue, I don't see the point of yet another replacement. This clearly looks like a general product issue.

It is a weak spot with that cover only being slid into place and not screwed down. I would imagine that it might also get worse over time when the seal becomes a bit ‘softer’ after beingslid open and shut a lot of times.

Because I dont trust it, I stick my camera in a waterproof case when there’s a lot of water around. I think that it is a weakness in its design and will eventually fail.

I'd expect water where you're pointing to, because there's no sealing there. The rubber seal appears to have done its job and prevented the water reaching the USB slot area.

Maybe it is related to a defective door? Check if there is a gap.
See https://forum.dji.com/thread-323013-1-1.html

SimonMW Posted at 11-3 00:33
I'd expect water where you're pointing to, because there's no sealing there. The rubber seal appears to have done its job and prevented the water reaching the USB slot area.

I don't understand the problem here either. In the pictures you can only see water where it could get. The seal (the red ring) didn't let any water through here. Unless it's not visible in the photos and the camera is defective. But that wasn't mentioned here. So it would be good to know whether the camera was damaged.

Okay, you should always read or look at everything... The camera is dead. My condolences. I hope you get a replacement from DJI soon

Hi, there. We're very sorry to hear about your feedback. We recommend sending it for a proper diagnosis and possible repair. Here is the link: https://repair.dji.com/gb/repair/index

Maddin-6616 Posted at 11-3 02:16
Okay, you should always read or look at everything... The camera is dead. My condolences. I hope you get a replacement from DJI soon

Did he say the camera is dead? I can only see that he thought the camera flooded, when from the photos it only looks like the water is outside of the red seal, which is what I'd expect.

so I went the  extra mile to do what no other trekker does show and tell

I have the same problem with that door...and i am afraid to use it in the water...i text to dji and they told me to send camera to warranty and let me without my camera because that defective door from factory...it's my first dji product and i think it will be the last one also... it's unacceptable to advertising as waterproof and when i notice the issue before to destroy the camera...they refuse to send that door to users who have this problem...

Sorry to hear your outcome Tomo, best of luck in your choice,

Fishycomics Posted at 11-3 06:57
Sorry to hear your outcome Tomo, best of luck in your choice,

Thank you, i hope they will realize this is a factory and a common issue with this new camera...and send their customers who have this issue that stupid door...

Toma Dumitru Posted at 11-3 07:54
Thank you, i hope they will realize this is a factory and a common issue with this new camera...and send their customers who have this issue that stupid door...

get with DJI.com, not the public community they can not help here

I will do the same, Fish

johansenfoto Posted at 11-3 10:39
I will do the same, Fish

hope they get with ya Johan

Honestly, after all this, other than rain, I will not be going under water without a case.

smbishop Posted at 11-3 14:25
Honestly, after all this, other than rain, I will not be going under water without a case.

Much safer, with any camera. I never risk it with anything that I use.

Here I have the same problem. I applied for a new cover and they want me to send the camera back. It has been 11 days since I bought the camera and my vacation starts in 10 days. There is no guarantee that they will send the camera back within 10 days. The main reason I bought this camera is this vacation, so I don't want to send the camera back. I bought DJI's original dive case with the camera for diving anyway. My intention was to use this case for dives below 20 meters, but now I don't even put it in water without using this case. My real fear is the possibility of water getting inside the camera in daily use, in rainy and snowy weather. I think this problem is a general problem. This problem is not a long-term usage error, so DJI should take responsibility and find a solution for this.

I have the same problem. My door is also faulty, and opens really easily which led me to this page in the first place. I bought the camera for a snorkelling trip of a lifetime to the Maldives, and don't feel like I can risk the camera underwater with the door like this.
I contacted live support and sent them a video, just like Fish suggested, and they're refusing to send me a door - saying I have to return the whole camera. They're also refusing to send me an advance replacement so I'll be without my camera for at least a few weeks meaning I wouldn't have it for my holiday.

I would just return it and buy a competitor model, but I've already bought a bunch of accessories specifically for this model.
First time I've bought something from DJI, and I was about to buy a drone too, but this is not the experience I was expecting.
I wouldn't recommend anyone buys this model until DJI takes responsibility for their manufacturing issues.

Sorry I again personally did nothing special,  just like my  topic that is exactly what I did to get a replacement door.  DIspute with  how you paid,   that would be the best backup system you got.

DJI knows there is a fault and  and what will they need to  correct it, the camera.  Not my words but DJI Rules, they can bend them if asked called, a good faith act here

Fish - I followed your suggestions (thanks for the videos!) as accurately as possible, but was told by the person I was chatting to at DJI that they had been told they could not sent out a replacement door and the only way to get the issue corrected was to send off the whole camera so they could diagnose the issue.
I even explained the problems this was causing me with my planned holiday and asked if there was any way they could help me out and they checked with their superior and came back with a flat 'no', there was nothing they could do to help, and my only recourse was to send in the camera.

I then said that I was very disappointed in the service I was receiving given that this appears to be a manufacturing fault, and got an apology from the person I was speaking to, who agreed that they'd also be frustrated if they were me, but again was told that there was nothing they could do to help.

So - I'm having to return the camera to Amazon and re-order a replacement since they can't do a direct replacement either, which means I'll have to bear the short-term cost of two cameras. Only way to make sure I have a working camera for my trip.
I just hope the replacement from Amazon doesn't have the same problem.

My first experience with DJI has not been a good one, sadly. It's a shame because other than the issues with the USB C door, I do love the camera.

Did you guys contact DJI themself, the repair center or here on the forum?
I think the repear center in NL is under strict regulations for what they can and can't do. Remember when we had the issue with OA3 two years ago

https://djioemparts.com/products ... dji-osmo-action-3-4
It's really expensive to buy it

johansenfoto Posted at 11-4 06:28
Did you guys contact DJI themself, the repair center or here on the forum?
I think the repear center in NL is under strict regulations for what they can and can't do. Remember when we had the issue with OA3 two years ago

I contacted DJI direct, but they refused to help me. Very frustrating!

HappyFace Posted at 11-4 06:36
I contacted DJI direct.

I will make a video and try it myself.

Tried to get in with live support on their page, it's just a loop.

I had my OA5 now on some dives without housing, max. depth 29 Meter and absolutely no issues.

https://forum.dji.com/forum.php? ... D936%26typeid%3D936

djiuser_VySkvg3b2kKL Posted at 11-4 05:28
Fish - I followed your suggestions (thanks for the videos!) as accurately as possible, but was told by the person I was chatting to at DJI that they had been told they could not sent out a replacement door and the only way to get the issue corrected was to send off the whole camera so they could diagnose the issue.
I even explained the problems this was causing me with my planned holiday and asked if there was any way they could help me out and they checked with their superior and came back with a flat 'no', there was nothing they could do to help, and my only recourse was to send in the camera.

amazon will do a swap on camera if its less than 30 days old.



I did on mine for a different issue.

They sent the replacement the next day and I sent back the old one a few days later.

In the sun Posted at 11-4 07:59
amazon will do a swap on camera if its less than 30 days old.

That’s what I thought would happen, but in this case they said that that option wasn’t available to them because of stock levels at my local distribution centre, so I had to place a whole new order and return my current camera separately.

johansenfoto Posted at 11-4 06:38
I will make a video and try it myself.

Tried to get in with live support on their page, it's just a loop.

Yeah, their number doesn't work either. Terrible support.

This is clearly a factory issue, and I am having a hard believing that DJI was unaware of so blatant a fault prior to sending it to market. Sure, you could just buy an additional housing, but this is a camera thats specifically showcased as being waterproof to 20m and having a depth sensor (which only works without a dive case). So its either a case of bad product testing or misleading marketing.

I tried checking sites here in Norway, and none of them have the usb-door in stock.
But if DJI will not give positive respons, then I will try to contact the dealer I bought from.

But again I have DJI care refresh that will cover the damage if anything will happen, but I don't feel save bury it in snow that I have done with all previous action cameras I have owned and own.

Maybe the USA rep I dealt with and in my thread  showed the  video how to get with them  TECHNICAL SUPPORT, good luck All

Fishycomics Posted at 11-4 10:38
Maybe the USA rep I dealt with and in my thread  showed the  video how to get with them  TECHNICAL SUPPORT, good luck All

I hope I will get an answer tomorrow from DJI, and I hope OP and others also will get a quick and positive answer.

I spoke to someone at DJI and sent them a video showing the issue and the only help I got was an instruction that they wouldn’t help unless I sent my camera in so don’t expect too much!

johansenfoto Posted at 11-4 11:47
I hope I will get an answer tomorrow from DJI, and I hope OP and others also will get a quick and positive answer.

I hope so too. I can not believe DJI  is declining  the defect. they should tell  the customer to send the door in.  for a evaluation then the whole camera, and maybe at the owners expense, or  lower the actual $40.00 door price to the sold  cost price

Toma Dumitru Posted at 11-3 06:42
I have the same problem with that door...and i am afraid to use it in the water...i text to dji and they told me to send camera to warranty and let me without my camera because that defective door from factory...it's my first dji product and i think it will be the last one also... it's unacceptable to advertising as waterproof and when i notice the issue before to destroy the camera...they refuse to send that door to users who have this problem...

Camera is waterproof so advertising is correct , you obviously have a defective one. When this happens with any product in order to get it sorted you have to return it unless you don’t want it fixed.
Returns for warranty are usually dealt with pretty well and its a very harmless process.

HappyFace Posted at 11-4 11:49
I spoke to someone at DJI and sent them a video showing the issue and the only help I got was an instruction that they wouldn’t help unless I sent my camera in so don’t expect too much!

So your camera is broke , you need it fixed they offer to fix it and you don’t expect much . This all makes very little sense to me as the transaction would be like millions that go on everyday.

There service of returns is pretty reliable and good I suggest you use it.