DJI Gamora
Administrator
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Hi djiuser_ggCgkKA10tyx,
Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing. If the update fails, use DA2 software to update the firmware. try the steps below;
1. Before updating, make sure that the battery level of the device (goggles series or RC series) is over 50%;
2. Do not power off the device during the updating, do not perform other operations; do not disconnect the network or disconnect the data cable during the update process, otherwise the update may fail;
3. Restart the device and try the firmware update operation several times
4. It is recommended to try different network (such as Wifi, hotspot)
5. If the APP/Internet method cannot be successfully updated, it is recommended to use the DA2 software to update. During the update process, ensure that the connection cable is stable and do not perform other operations during the update process.
6.If the updating still fails after the above methods have been used, please follow the below situation;
Please provide:
*[screenshot of update failure report ], [DA2 upgrade LOG ], [Goggles log or RC with built-in screen log]
We are looking forward to your response for further assistance. Thank You |
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