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dji neo horizontal lines in video
521 13 2024-11-11
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montrose480
lvl.1
Flight distance : 213330 ft
United States
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New Drone,  have not crashed and only flown a few times.  Inside or out side this is what videos look like   shooting 4k 30 while connected to phone by the app
Screenshot_20241111-170432.jpg
Screenshot_20241111-170147.jpg
Screenshot_20241111-171845.jpg
2024-11-11
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montrose480
lvl.1
Flight distance : 213330 ft
United States
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2024-11-11
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montrose480
lvl.1
Flight distance : 213330 ft
United States
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2024-11-11
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DJI Gamora
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Hi there,

Thank you for reaching out.

We are checking with the relevant team on this matter with the provided information and will get back to you with an accurate answer once we have the result.

We appreciate your understanding and patience, thank you!
2024-11-11
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DJI Gamora
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Hi montrose480,

Please send us the original video footage of this incident so we can investigate further. We are looking forward to your response for further assistance. Thank You
2024-11-12
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fansb9a0cefe
lvl.1
Flight distance : 213330 ft
United States
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cant seem to upload video , I put up another on on Youtube and here is is   https://youtu.be/swAcw149ZOolink
2024-11-13
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DJI Gamora
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fansb9a0cefe Posted at 11-13 09:19
cant seem to upload video , I put up another on on Youtube and here is is   https://youtu.be/swAcw149ZOolink

Thank you for keeping us posted, please share us the original footage by using google drive or drop box link. We are looking forward to your response for further assistance. Thank You
2024-11-15
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fansb9a0cefe
lvl.1
Flight distance : 213330 ft
United States
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https://drive.google.com/file/d/18gnQI4pI2Y9D7Qfa5pZY1PEk3k_qU-R3/view?usp=drive_link

https://drive.google.com/file/d/1FqijKHVv_6NY7FOk_dyAmJPTco_JPoe6/view?usp=sharing
2024-11-15
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DJI Tony
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fansb9a0cefe Posted at 11-15 08:24
https://drive.google.com/file/d/18gnQI4pI2Y9D7Qfa5pZY1PEk3k_qU-R3/view?usp=drive_link

https://drive.google.com/file/d/1FqijKHVv_6NY7FOk_dyAmJPTco_JPoe6/view?usp=sharing

Hi there. Thank you for your reply. We will pass it on to our engineers and notify you as soon as we have a response.
2024-11-21
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DJI Susan
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fansb9a0cefe Posted at 11-15 08:24
https://drive.google.com/file/d/18gnQI4pI2Y9D7Qfa5pZY1PEk3k_qU-R3/view?usp=drive_link

https://drive.google.com/file/d/1FqijKHVv_6NY7FOk_dyAmJPTco_JPoe6/view?usp=sharing

Hello, thank you for your patience. Please use the palm takeoff to record a video (it is recommended that the shooting mode of the palm takeoff is consistent with that of the Wi-Fi Control. For example, if you have streaks in the Wi-Fi Control Follow Mode, then use the Follow Mode on the palm takeoff as well). Then connect the aircraft to the computer to export the footage and see if there are still streaks.
We look forward to hearing from you.
2024-11-22
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fansb9a0cefe
lvl.1
Flight distance : 213330 ft
United States
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I have already flown the drone and Palm take off with no controller downloading directly to the computer the video is the same the video output is also the same when viewing through the goggles 3 it doesn't matter what mode I fly it in how it takes off how I record it how I export it all the video has the same lines that are shown in the above video
2024-11-22
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umpa
lvl.4
Flight distance : 19560 ft

United Kingdom
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fansb9a0cefe Posted at 11-22 04:22
I have already flown the drone and Palm take off with no controller downloading directly to the computer the video is the same the video output is also the same when viewing through the goggles 3 it doesn't matter what mode I fly it in how it takes off how I record it how I export it all the video has the same lines that are shown in the above video

Which controller where you using ?
2024-11-22
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fansb9a0cefe
lvl.1
Flight distance : 213330 ft
United States
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Fpv 3,   and phone , and none tried all 3


2024-11-22
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DJI Susan
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fansb9a0cefe Posted at 11-22 04:22
I have already flown the drone and Palm take off with no controller downloading directly to the computer the video is the same the video output is also the same when viewing through the goggles 3 it doesn't matter what mode I fly it in how it takes off how I record it how I export it all the video has the same lines that are shown in the above video

Hi, there. We're very sorry to hear about your feedback. We recommend sending the aircraft for a proper diagnosis and possible repair. It is for us to ensure future flight performance and safety. Here is the link: https://repair.dji.com/gb/repair/index
2024-11-23
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