starfighters
lvl.3
Flight distance : 1358215 ft
United Kingdom
Offline
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Hi Francis.
Don't worry about it,you 're not alone with this...
Me too i had a crash with my P3A on August,the only difference that mine run autonomously against a tree not a wall,the shell broke and one of the arms bent.
Mine one was 1 month old,38 flight 36610 meters on his flight log,without any major issue before.
Some day before i up dated the firmware,1.3.20,i encountered lot of difficulties in uploading it,and it was first time i had problem with up-date...several attempt before got success...don't explain why..
At a certain point i was landing it ,and suddenly didn't respond to command,he was endowed of his own intelligence.i try to switch from P-A-F mode ,but none,drone wasn't responding at all.
At one point he accellerated at full blast,and run into a tree..
I bring it to the dealer where i purchased,and sent a few days later to italian distributor,this in Agust, the 18.
After having written to DJI CS,and to the distributor too,without having much support,i pushed the dealer to force distributor to get up!!!I did what i could,and i was able to do...
Yesterday ,my dealer told me that finally my P3A has been sent to Germany,wich is the hub for DJI here in europe..on 29 Sept.,one month and half of idleness...if the time are these,if i'm lucky i can give my P3A back for Christmas....
I still don't understand why many hasn't encountered any issue and many others are having any kind of trouble...excluding the one's who self destroied their beloved drone for inexperience or bad use,the rest who operate it with care following the DJI manual instruction's and operating it and updating strictly following manual dictat..
It seems to me that untill a certain production block things went well,after,maybe for increment production or what soever reason seems to me that less care has been putted on building..this is my consideration...
I think DJI use customers as a field tester,not checking the whole spectrum of possible sw bug..not easy sure but i can't explain certain phenomena.
Customer service had to be "a little bit better",in consideration that i payed in cash,a product wich is not cheap,and i pretend the customer service up to the money i payed for this expensive flying fan.
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