Andycap
 lvl.3
Flight distance : 646365 ft
United Kingdom
Offline
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DJI Gamora Posted at 11-22 22:15
Hi there,
Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing. DJI Neo is light and compact, and relies heavily on its vision positioning system for stable flight, especially in environments with no or weak GPS signals. Vision positioning is highly dependent on ambient light and ground textures. In low-light conditions or areas with plain and uniform ground textures, the drone may not be able to hover stably. Therefore, we recommend that you shoot using DJI Neo in environments with ample light and distinct ground patterns.
Hi.
Thanks for your reply. On other tests, if the neo looses lock on me, it just stops and hovers. It should not go flying off in all directions and crash. Would it not be better to have it land if it looses track and has low or unstable gps lock, or poor downward vision.
I agree it may have lost lock on me due to the low sun, but it was still bright daylight and plenty of texture and light for the downward sensor. The only thing i do not know is what state the gps was in due to me flying it autonomously.
DJI please look into and solve the issues as the Neo could be a great device if it could be trusted. There are loads of messages on this site relating to out of control/fly away issues.
I have not flown mine since this issue and am reluctant to trust it outdoors in case it fly's away or worse crashes into someone or property causing injury or damage.
I am holding off flying it and waiting for a firmware update to sort the issues. I have until 31st January 2025 to return to Amazon, so will wait as long as I can, but if no fix, I will be returning it.
Regards. Andy. |
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