Hello DJI Team,

I am posting here out of frustration and as a last resort to get my issue resolved.

I purchased a DJI Mini 3 Fly More Combo (DJI RC), along with propeller guards and a microSD card on 11.11.2024. Unfortunately, your carrier, DHL, delivered the order to the wrong address. After contacting DHL, they admitted their mistake and provided me with a request ID for DJI to follow up and investigate the matter.

Since that day, I have been repeatedly told by DJI customer service that the issue is still “under investigation.” It has now been almost a month, and I still have no resolution or update on when I can expect my order.

This situation has been extremely disappointing. I urgently needed the drone, and the lack of progress and communication has made this experience far worse. I have always trusted DJI for its quality and service, but this incident has shaken that trust.

I am hoping that by bringing this to the forum, someone from DJI can expedite the resolution process. If my order cannot be fulfilled soon, I believe a replacement or full refund is the least that can be done.

I appreciate any help or guidance on this matter, as the delay and lack of accountability have been truly frustrating.

Thank you.

Hi there, we are sorry for any inconvenience. Could you please provide us with the reference number such as the order number to check more details?

DJI Susan Posted at 12-4 18:23
Hi there, we are sorry for any inconvenience. Could you please provide us with the reference number such as the order number to check more details?

My order number is: 0011846278740

djiuser_JRgWXlMUBxLh Posted at 12-4 21:49
My order number is: 0011846278740

Hi, there
Thanks for sharing the information.
We have forwarded it to the relevant team. Once there's any update we will get back to you by DM.
Thanks for your understanding.