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How to get Drone and distance to show under your account
884 14 2024-12-4
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Petrified Shrimp
lvl.2
United States
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I recently got a DJI Mini 3 and have flown 19km. I realized that under my account it does not show my drone and the distance I flew. Is there something I can do to fix this? Sorry I'm new thanks a lot for the help.
2024-12-4
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DAFlys
Captain
Flight distance : 312090263 ft
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United Kingdom
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You cant as your in the USA and DJI disabled the ability to upload logs from there USA.  
2024-12-4
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Petrified Shrimp
lvl.2
United States
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DAFlys Posted at 12-4 23:55
You cant as your in the USA and DJI disabled the ability to upload logs from there USA.

That's so sad but thanks anyway.
2024-12-5
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DAFlys
Captain
Flight distance : 312090263 ft
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United Kingdom
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Petrified Shrimp Posted at 12-5 07:10
That's so sad but thanks anyway.

It is but all stemmed from the US government going after DJI for anti privacy etc.
2024-12-5
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IanWilcox
lvl.1
Flight distance : 9341 ft
United Kingdom
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Sorry to revive an old thread, I am in the UK and new to drones and DJI

My flight distance is showing however the drone I own is not, is this because its new and not added to the forums yet?, I own the DJI Mini 4K
2024-12-6
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Petrified Shrimp
lvl.2
United States
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IanWilcox Posted at 12-6 08:43
Sorry to revive an old thread, I am in the UK and new to drones and DJI

My flight distance is showing however the drone I own is not, is this because its new and not added to the forums yet?, I own the DJI Mini 4K

I am not so sure but I can tell you that the mini 4 k is not so new. I have also seen other people with the mini 4k showing up in their profiles. So I am pretty sure that the drone being "new" is not the problem. Sorry that I was not able to help that much.
2024-12-7
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IanWilcox
lvl.1
Flight distance : 9341 ft
United Kingdom
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Petrified Shrimp Posted at 12-7 10:58
I am not so sure but I can tell you that the mini 4 k is not so new. I have also seen other people with the mini 4k showing up in their profiles. So I am pretty sure that the drone being "new" is not the problem. Sorry that I was not able to help that much.

Ah ok, so it is possible just need to find out how!
2024-12-8
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DJI Diana
Administrator
Flight distance : 2408 ft

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IanWilcox Posted at 12-6 08:43
Sorry to revive an old thread, I am in the UK and new to drones and DJI

My flight distance is showing however the drone I own is not, is this because its new and not added to the forums yet?, I own the DJI Mini 4K

Hi there,
thank you for reaching out.

You can share your drone's serial number through a personal message, and I will help process it so that it appears on your profile. Please send me a personal message while using a web browser.

Looking forward to it.
2024-12-13
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi there,
thank you for reaching out.

You can share your drone's serial number through a personal message, and I will help process it so that the icon appears on your profile. Please send me a personal message while using a web browser.

Looking forward to it.
2024-12-14
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IanWilcox
lvl.1
Flight distance : 9341 ft
United Kingdom
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DJI Diana Posted at 12-14 04:07
Hi there,
thank you for reaching out.

Thankyou for taking the time to respond, I ve sent a personal message
2024-12-15
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DJI Diana
Administrator
Flight distance : 2408 ft

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IanWilcox Posted at 12-15 05:56
Thankyou for taking the time to respond, I ve sent a personal message

Hi there,
thank you for reaching out.

I have received your message and will assist in processing the request. Please stay tuned!
2024-12-17
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IanWilcox
lvl.1
Flight distance : 9341 ft
United Kingdom
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Thanks for adding it!
1-2 17:47
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neil fiori
lvl.2
United Kingdom
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DJI Diana Posted at 2024-12-13 20:20
Hi there,
thank you for reaching out.

i have the same problem, the mini 2 was stolen a few years ago now i have a mavic 3 pro
1-5 16:28
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DJI Diana
Administrator
Flight distance : 2408 ft

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neil fiori Posted at 1-5 16:28
i have the same problem, the mini 2 was stolen a few years ago now i have a mavic 3 pro

Hi there, thank you for reaching out.

If you require assistance with adding the icon for the Mavic 3 Pro, please send a personal message including the serial number of the drone. I will assist in processing the icon that is no longer needed.

Looking forward to your response!
1-6 01:15
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DJI Diana
Administrator
Flight distance : 2408 ft

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IanWilcox Posted at 1-2 17:47
Thanks for adding it!

Hi there,
thank you for reaching out.

We are pleased to assist you. Should you have any technical questions or inquiries, please do not hesitate to contact us.
1-6 01:17
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