my gimbal keeps shaking suddenly.. and always go into gimbal protection.  Have tried everything suggested in the forum.  How can I repair it?

Hi percuzz,

We sincerely apologize for the inconvenience you've experienced. DJI released a firmware update for the Osmo Pocket 3 on November 26, 2024, with Firmware Version: V01.05.10.01. We recommend upgrading to the latest firmware version to address the issue. If the problem persists after the update, please let us know.

Thank you for your understanding and support.

Isnt it auto update???

percuzz@hotmail.com Posted at 12-9 02:39
Isnt it auto update???

Hi percuzz,

Thank you for reaching out.  You may need to manually update the firmware on your Osmo Pocket 3, please follow these steps:

1. Connect your Osmo Pocket 3 to the DJI Mimo app for a firmware update.
2. If new firmware is available, you will be notified by the DJI Mimo app.
3. Update the firmware according to the on-screen instructions.
4. Ensure that the battery level of the camera is over 15% before updating the firmware.
5. The update process takes approximately 2 minutes.
For more detailed information, you can refer to this guide: https://support.dji.com/help/con ... ;paperDocType=paper

If you have any further questions or need assistance, please feel free to contact us.
Thank you.

I have checked. No new firmware whatsoever

Hi. Same problem here. Any fix for this?
Firmware is up to date.

I have checked. No new firmware whatsoever

percuzz@hotmail.com Posted at 12-9 16:43
I have checked. No new firmware whatsoever

Hi, there
May we confirm if you checked the firmware update through DJI Mimo APP?
If not, please connect Osmo Pocket 3 to the DJI Mimo app for a firmware update. If new firmware is available, you will be notified by DJI Mimo. Update the firmware according to the on-screen instructions. Make sure that the battery level of the camera is over 15% before updating the firmware. The update takes approximately 2 minutes.
Thanks

Yrom Balmes Posted at 12-9 09:18
Hi. Same problem here. Any fix for this?
Firmware is up to date.

Hi, there
Thanks for sharing your concern.
Could you please take a video showing this issue?
You may save it through a shareable link like Google Drive and DropBox, then send the link here.
We will check this further for you.

Yes there is no firmware to update.  And gimbal is still shaking!!! Of we dont resolve this. I write to the magazines and other forums to let others know about this problem with osmo pocket.
And by the way i waited for a week and u guys havent even bothered to reply.

percuzz@hotmail.com Posted at 12-16 19:32
Yes there is no firmware to update.  And gimbal is still shaking!!! Of we dont resolve this. I write to the magazines and other forums to let others know about this problem with osmo pocket.
And by the way i waited for a week and u guys havent even bothered to reply.

Hello percuzz,

We sincerely apologize for the inconvenience you've experienced.

Could you please kindly provide the following information:
1. The current firmware version of your DJI Osmo Pocket 3.
2. The shooting mode you are using and the gimbal follows speed settings.
3. The original video footage of the issue. You could upload the video using this link: https://pan-sec.djicorp.com/s/pcQ8M4ESRqYX2RY

Your cooperation is greatly appreciated.
Thank you once again for your patience and understanding.

Thats a lot to ask esp item 2 and the file which i have deleted since it looks so bad.  All im asking is how to resolve this vibrating issue

Thats a lot to ask esp item 2 and the file which i have deleted since it looks so bad.  All im asking is how to resolve this vibrating issue.

Your this platform doesnt allow me to upload the video.  Why is dji so lousy?  This gadget cost so much and doesnt work.  It keeps going to gimbal correction or calibration mode.  Basiclly the software has gone crazy.  And I checked its the lastesr firmware

I have uploaded 2 vids via your link.  Pls resolve this asap

percuzz@hotmail.com Posted at 12-16 21:45
I have uploaded 2 vids via your link.  Pls resolve this asap

Hello percuzz,

Thank you for providing the information. We will forward it to the relevant team for verification and get back to you as soon as possible.

Thank you for your understanding.

percuzz@hotmail.com Posted at 12-16 21:45
I have uploaded 2 vids via your link.  Pls resolve this asap

Hello percuzz,

Hope you are doing well. We will be contacting you via private message shortly.

I am having same shaking issue problem. New and right out of the box with same issue.

djiuser_05Mf3CjDjnQw Posted at 12-19 17:04
I am having same shaking issue problem. New and right out of the box with same issue.

Hi, there
Thanks for bringing this to our attention.
We sincerely apologize for any inconvenience caused.
1.Please kindly access the System Settings interface and choose the "Factory Reset" option.
2. Please verify the firmware version and make sure it is updated to the latest version.
Please keep us updated after trying above these. Look forward to your reply.

I must really raise a big issue here.  If not i will write to all press telling how inefficient DJI is.  Regarding the gimble issue, i brought the osmo pocket 3 to singapore service centre on 20 dec to repair.  Until now they are still telling me the courier has not reached Hong kong and hence cant tell me whats the status!  Hullo!! Thats 3 weeks plus and im left with no device.  Is that how dji does things????

percuzz@hotmail.com Posted at 1-6 02:09
I must really raise a big issue here.  If not i will write to all press telling how inefficient DJI is.  Regarding the gimble issue, i brought the osmo pocket 3 to singapore service centre on 20 dec to repair.  Until now they are still telling me the courier has not reached Hong kong and hence cant tell me whats the status!  Hullo!! Thats 3 weeks plus and im left with no device.  Is that how dji does things????

Hello percuzz,

We're truly sorry to hear about the difficulties you've encountered with your Osmo Pocket 3 repair process. We deeply apologize for the inconvenience this has caused. Please rest assured that we will escalate your situation to the relevant team for further investigation.

We appreciate your understanding and patience as we work to resolve this issue. Thank you once again.

I think this is truly unacceptable.  A compensation is definitely needed.  Otherwise its only fair i write to all major forums and press alerting other consumers about the problem with DJI services.  U say u will escalate. U dont even know my case number.  So much for wanting to help.  This is disappointing.

fans0aa774ef Posted at 1-6 03:40
I think this is truly unacceptable.  A compensation is definitely needed.  Otherwise its only fair i write to all major forums and press alerting other consumers about the problem with DJI services.  U say u will escalate. U dont even know my case number.  So much for wanting to help.  This is disappointing.

Hi there,

Thank you for your feedback. We have reached out to you via personal message to discuss your concerns in detail. Please check your inbox at your earliest convenience.
Thank you for your understanding and cooperation.

DJI Stephen Posted at 1-6 03:50
Hi there,

Thank you for your feedback. We have reached out to you via personal message to discuss your concerns in detail. Please check your inbox at your earliest convenience.

Sorry i dont understand.  Where is the inbox????

fans0aa774ef Posted at 1-6 05:11
Sorry i dont understand.  Where is the inbox????

this is it.  will proceed to raise a report against dji...

fans0aa774ef Posted at 1-6 05:21
this is it.  will proceed to raise a report against dji...

Hi there,

Good morning, you may kindly find the personal messages by selecting the message box located next to your profile icon in the top right corner, as shown in the image below.


We will provide further assistance through personal messages. Thank you for your cooperation and understanding.

fans0aa774ef Posted at 1-6 05:21
this is it.  will proceed to raise a report against dji...

Hi there,

Thank you for sharing your thoughts with us. We've contacted you through a private message to discuss your concerns. At your convenience, please check your inbox.

We value your understanding. Thank you.

Basically dji is just more interested in keeping customer quiet rather than helping to solve the problem. Guess i will just lodge a formal report

fans0aa774ef Posted at 1-7 01:14
Basically dji is just more interested in keeping customer quiet rather than helping to solve the problem. Guess i will just lodge a formal report

Hello there,

We hope this message finds you well and that you've had a pleasant week so far. We sincerely apologize for any inconvenience you have experienced with the DJI Osmo Pocket 3 repair process and genuinely value your ongoing feedback. Please rest assured that DJI is committed to addressing your concerns.

We have already arranged for the local dealer in Singapore to contact you, and the quote will be provided by January 20th. We will continue to assist you and follow up until the issue is fully resolved.

Thank you for your patience and understanding.

Im not too sure as in what u meant by quote provided by 20 jan.  So thats exactly a month before we decide whether to proceed with repair?  I think this is kind of unreasonable considering the time lost in use of the device.

fans0aa774ef Posted at 1-8 04:05
Im not too sure as in what u meant by quote provided by 20 jan.  So thats exactly a month before we decide whether to proceed with repair?  I think this is kind of unreasonable considering the time lost in use of the device.

Hello there,

Good morning, and thank you for your response.
As mentioned yesterday, we have reached out to the local dealer in Singapore to contact you. We will communicate with you via private message.
We appreciate your understanding and cooperation.