Hi DJI and everyone,

Please help if you have any idea/s.

I bought my Mini 3 on June 13. I've flown it a few times, the last time on November 28. I wanted to drive the drone, but it wouldn't pair with the RC when I turned it on. It's December 5-ish. I've done the steps.

-Autopair
-Manual pair(pairing mode)
-Using the relink aircraft options in the controls tab(camera view)
-updated the firmware of the aircraft and the rc.


It still wont pair.

Error/s:
-When I try to pair using the manual pair, using the pair button it says "ensure the aircraft is powered on and in pairing mode", when I'm using the pairing mode(hold down the button in the drone for 4s).
-When using the relink aircraft, the error is "linking failed"

I've also done this(by dji)

1. Please check whether the aircraft and remote controller both are powered on.
2. Please check whether the aircraft has a microSD card. If yes, remove the microSD card and try linking again.
3. Please switch the linking method between “Linking with the app” and “Linking with combination buttons”.
DJI RC-N1: Customizable button + Photo/video toggle + Shutter/record button
DJI RC: C1 + C2 + Record button
Aircraft: Press and hold the Power button on the aircraft for four seconds to prepare to link
4. If it is invalid, check whether the remote controller has been updated to the latest version. Connect the remote controller to the app (make sure to connect Wifi or a hotspot when using RC with a built-in screen). After the connection is successful, check whether there is a prompt to update the firmware. If yes, update the firmware to the latest version and try linking again.
5. Please connect the aircraft to the computer, check the aircraft firmware version in the DJI Assistant 2, and try linking after updating and refreshing the aircraft’s firmware to the latest version.
6. If the issue persists, please record a video showing the linking process and firmware version screenshot, and we will check it for you.

See videos



Please help, before I send this to a faraway dji service center.

Hmm.Just last week I paired(linked) a new Mini 3 myself (but to an RC-N1)... and several times before, switching drones and remotes etc...but even so, I fear I can't help much. Maybe  seeing your video sideways is one convolution too far for me but of all those methods listed, the "DJIFly" method has always worked even if there's sidebars of  "binding", updating and non-intuitive messaging.

I did hear and see the drone chirp correctly and blink to pairing mode...I did NOT see the controller go into pairing mode. Double check in that territory as to order of instruction-maybe  get  the controlller's pairing mode going first? see step 4 here
https://support.dji.com/help/con ... p;re=US&lang=en



  As a remote possibility,, I need ask, have you had another mini 3 linked to this controller? because there is a notable exception to successful pairing I've run into.: I have two mini 3s. I cannot change pairing from one to the other Mini3s (with the same firmwares) , even while I can between a mini 2 and EITHER mini 3.

nazgull Posted at 12-12 08:59
Hmm.Just last week I paired(linked) a new Mini 3 myself (but to an RC-N1)... and several times before, switching drones and remotes etc...but even so, I fear I can't help much. Maybe  seeing your video sideways is one convolution too far for me but of all those methods listed, the "DJIFly" method has always worked even if there's sidebars of  "binding", updating and non-intuitive messaging.

I did hear and see the drone chirp correctly and blink to pairing mode...I did NOT see the controller go into pairing mode. Double check in that territory as to order of instruction-maybe  get  the controlller's pairing mode going first? see step 4 here

Hi, yes I've tried it, just now, still can't go to pairing mode. I'm going to try to downgrade the drone. thank you for the idea.

also, I do not have any other drones.

My phone can connect to the DJI fly app, can access its photos but could not control the drone with it. this is just an fyi.

Hello FQNGOD. Thank you for your continued patience and for following the troubleshooting steps provided by our DJI Team. To assist you further and expedite the resolution of your pairing issue, we kindly request some additional information. Please provide us with the following details:

1. DJI App Version: The version of the DJI app you are currently using.
2. Aircraft Firmware Version: The firmware version installed on your DJI Mini 3.
3. Remote Controller Firmware Version: The firmware version of your remote controller.
4. Case Number: Any relevant case number or reference number you have received from previous communications with our support team.

Having this information will help us better understand the situation and provide you with the most effective solution. Thank you for your cooperation. We are committed to resolving this issue as quickly as possible and ensuring that you have a seamless experience with your DJI Mini 3.

DJI Natalia Posted at 12-12 23:55
Hello FQNGOD. Thank you for your continued patience and for following the troubleshooting steps provided by our DJI Team. To assist you further and expedite the resolution of your pairing issue, we kindly request some additional information. Please provide us with the following details:

1. DJI App Version: The version of the DJI app you are currently using.

1. DJI App Version: 1.13.12
2. Aircraft Firmware Version: V01.00.0500
3. Remote Controller Firmware Version: V01.03.1900
4. Case Number: CAS-19464521-S5L0D9 and CAS-19472220-D6C3G5

Did you try in sequence?

A: Press and hold the Fn Button, Photo/Video Toggle, and Shutter/Record Button simultaneously for about 2 seconds, until the remote controller beeps and the battery level LEDs are rolling.    (this seems to be what's not happening whichever method used)

B: Press and hold the power button of the aircraft for about 4 seconds, and release it when the aircraft beeps and the battery level indicators are rolling, which indicate that the aircraft is in the linking state. (this seems to work)

nazgull Posted at 12-13 06:58
Did you try in sequence?

A: Press and hold the Fn Button, Photo/Video Toggle, and Shutter/Record Button simultaneously for about 2 seconds, until the remote controller beeps and the battery level LEDs are rolling.    (this seems to be what's not happening whichever method used)

A) Yea, i tried it but i think its bot working for me. do you a video on how to do it?

B) I tried it. the battery indicator on the rc wont try to roll. (rolling animation). and theres no beeping. also, the battery indicator is always red. it wont turn to blue.

FQNGOD Posted at 12-13 05:42
1. DJI App Version: 1.13.12
2. Aircraft Firmware Version: V01.00.0500 [view_image]
3. Remote Controller Firmware Version: V01.03.1900 [view_image]

Hi there, thank you for sharing the required informations. We'll forward the informations to the relevant department for further check and get back to you as soon as we receive the updaed from the team. Your support and patience is greatly appreciated.

FQNGOD Posted at 12-13 08:36
A) Yea, i tried it but i think its bot working for me. do you a video on how to do it?

B) I tried it. the battery indicator on the rc wont try to roll. (rolling animation). and theres no beeping. also, the battery indicator is always red. it wont turn to blue.

argh. I feel your pain, Fongod. It seems (maybe)  that the RC controller's  is the issue and I don't have any  experience with the "RC" type ... if it comes to it, DJI has a  1 year warranty and are very good honouring it.

nazgull Posted at 12-14 08:02
argh. I feel your pain, Fongod. It seems (maybe)  that the RC controller's  is the issue and I don't have any  experience with the "RC" type ... if it comes to it, DJI has a  1 year warranty and are very good honouring it.

Thank you. Im planning to send the drone after Christmas.

DJI Natalia Posted at 12-13 15:09
Hi there, thank you for sharing the required informations. We'll forward the informations to the relevant department for further check and get back to you as soon as we receive the updaed from the team. Your support and patience is greatly appreciated.

Hi Admin. Do you have an update for my drone?

FQNGOD Posted at 12-24 06:10
Hi Admin. Do you have an update for my drone?

Hi there, we have not yet received any information related to your question. Please stay tuned to DJI's official website, as we will update the latest news on the official website as soon as we receive it. Thank you for your understanding and support.

FQNGOD Posted at 12-24 06:10
Hi Admin. Do you have an update for my drone?

Hi there. We have reviewed your online chat history with our relevant department and you have tried all the steps but still cannot pair successfully. In this case, we recommend that you contact ASC.
Philippines Authorized service center:
Name: Techdynamics OPC
Phone Number: 09205788216
Email: djiphilippines.servicecenter@techdynamics.com.ph
Address: Unit 8, La Fuerza Plaza 2, Chino Roces Ave, Makati,1233 Metro Manila
Working Time: 09:00 am-6:00 pm,Monday- Sunday

Thank you for your understanding and cooperation.

Hi, I would like to commend the DJI PH aftersales crew for the fast and direct. Their professionalism is one of the best

1 week to deliver to them, they received it yesterday, now theyll send it back. What a smoooooooth process.

Thank you!