Hello everyone,
I recently encountered an issue with one of my units and would appreciate some guidance or advice.
The unit was plugged into a standard US wall outlet and had no devices or other plugs connected to it. It was sitting at full capacity when it unexpectedly started beeping and displayed the following error codes:

• ERR 62 OVERLOAD
• ERR 41 OVERLOAD
• ERR 34 OVERLOAD
• ERR 33 OVERLOAD
• ERR 32 OVERLOAD
• ERR 31 OVERLOAD
• ERR 30 OVERLOAD
  

The room temperature was approximately 70°F, so I don’t believe heat was a contributing factor. Additionally, the unit is running the latest firmware (Firmware Version: v01.00.0900).
Since no devices were connected to the unit, I’m unsure why it’s reporting overload errors. Has anyone experienced something similar or have any suggestions on how to address this?
Thank you in advance for your help!

I have not had that issue so far. But, I have had an issue with it not reacting to ac devices being plugged in or just freezing up! I really like the concept they are going for, but they are missing the mark a little with this one!!!!!

Hello. Try the following:
1. Remove the payload that exceeds the rated power;
2. Power off the device, wait for 30 seconds and then restart it.
3. Attempt to lower the power consumption of the electrical equipment connected to the AC port and then enable the AC function again.
4. If the above solution does not work, please power off the device, and then restart it.
Please wait for the device to cool down before resuming use.
If possible, position the device in a cool and well-ventilated area for operation.
Please use within the temperature range specified in the product user manual.
Power supply ambient temperature -10℃ to 45℃
Charging temperature: 0° to 45° C
Please keep us updated if the issue persists.

As i mentioned in my topic , about APP wishes , it is very weird to be able to set the temperature units , but not able to the temperature itself . All this faults i quess is a result of temperature sensor / or temp monitoring problem . Have you try to downgrade the firmware via asistant 2 ?  I would like to get such defective station to analyze. because the only reviews on youtube is just like LOOK THIS IS AN AWESOME STATION  LETS BUY TWO .  and only two cannels disassemled this station . And again smthg like - HEY LOOK BATTERIES INSIDE WOW ... but nobody makes detailed proffesional review ..

By the way , wasnt you try to power something it your home directly with connecting powerctation AC out to wall socket before it happened ?

DJI Susan Posted at 12-13 01:23
Hello. Try the following:
1. Remove the payload that exceeds the rated power;
2. Power off the device, wait for 30 seconds and then restart it.

There was no payload connected to the unit when these errors came up. It was simply just connected to the wall outlet. I specifically left it disconnected from payloads to test it for a few days.

Atlantis-99 Posted at 12-13 05:41
By the way , wasnt you try to power something it your home directly with connecting powerctation AC out to wall socket before it happened ?

Yes, I have 2 of these units and this 1 was initially using for a PC UPS but I had disconnected it and left it off to the side while working on the issues with DJI.

They asked me to update the firmware again, which was done. It now just randomly goes into overload mode while nothing is connected.

no no , i mean to power something  (like a part of a house ) using a wall socket on you wall and AC output of power1000 . when main power of your house is off .
I think if DJI allow us to monitor more parameters from station it will help to gave mo expanded answer . Does it goes to overload with the same error list ?

DToX Posted at 12-13 06:10
There was no payload connected to the unit when these errors came up. It was simply just connected to the wall outlet. I specifically left it disconnected from payloads to test it for a few days.

Hello, you can check if the firmware is the latest, and upgrade the firmware to see if the problem still exists, if the problem still exists, we recommend sending it back for repair.

DJI Susan Posted at 12-13 19:38
Hello, you can check if the firmware is the latest, and upgrade the firmware to see if the problem still exists, if the problem still exists, we recommend sending it back for repair.

To clarify, I’m running the latest version of the firmware. I’ve just refreshed it again to see if that resolves the issue. I’ll provide an update in a few days after some testing. I plan to keep it plugged into a power outlet with no load attached, allowing the device to remain powered on through the end of the week.

DToX Posted at 12-17 08:00
To clarify, I’m running the latest version of the firmware. I’ve just refreshed it again to see if that resolves the issue. I’ll provide an update in a few days after some testing. I plan to keep it plugged into a power outlet with no load attached, allowing the device to remain powered on through the end of the week.

[view_image]

Well that did not take long, I left the device connected to the power outlet with no loads attached. It was fully charged at the time, 2 hours of being On it started to audibly alert with the following codes.

ERR 30 (Partial temperature failure)
ERR 31 (Battery Cell Overheating)
ERR 32 (Battery Cell Temperature Low)
ERR 33 (mos/con/afe/mcu Overheated)
ERR 34 (SDC Temperature Too High)
ERR 37 (Battery Over-voltage)

I feel it's safe to say this unit is defective, can DJI support help me open a ticket to replace this unit?

Oh, you also got a new error 37 . wierd thing . I hope your problem will be resolved ASAP .

DToX Posted at 12-17 11:57
Well that did not take long, I left the device connected to the power outlet with no loads attached. It was fully charged at the time, 2 hours of being On it started to audibly alert with the following codes.

ERR 30 (Partial temperature failure)

Hello DToX,

Thank you for reaching out and sharing the details of the issue you're experiencing. The alerts you're seeing are due to the device's temperature protection mechanism.

Please try the following steps:
1. Allow the device to cool down before resuming use.
2. If possible, place the device in a cool, well-ventilated area during operation.
3. Restart the device and see if the issue persists.
4. Ensure that you are operating the device within the temperature range specified in the product user manual:
Operating temperature: -10℃ to 45℃
Charging temperature: 0℃ to 45℃

For more detailed information, you can refer to the DJI Power 1000 User Manual and Safety Guidelines:
User Manual: https://dl.djicdn.com/downloads/ ... anual_v1.0II_EN.pdf
Safety Guidelines: https://dl.djicdn.com/downloads/ ... nes_v1.0I_4_lan.pdf

We apologize for any inconvenience and appreciate your understanding.

DJI Susan Posted at 12-18 01:09
Hello DToX,

Thank you for reaching out and sharing the details of the issue you're experiencing. The alerts you're seeing are due to the device's temperature protection mechanism.

I had followed all these steps, can you assist with opening a ticket with support on this issue? There does not appear to be a standard method for the Power 1000 device yet.

DToX Posted at 12-18 06:33
I had followed all these steps, can you assist with opening a ticket with support on this issue? There does not appear to be a standard method for the Power 1000 device yet.

Hi there, we are sorry to tell you that DJI power 1000 does not support applying a repair request on our official website at present. We will contact you via private message, please check it carefully. Thank you.

Hi there. Have you get any success  with your case ?

Atlantis-99 Posted at 12-21 22:58
Hi there. Have you get any success  with your case ?

As an update for everyone, DJI is asking me to send the unit in for RMA. I will update this thread if I continue to have the same issues with the replacement unit.

I have run into this 2 times already but no error message. I have the latest firmware and operating in UPS mode. There's a constant draw of 30 to 40w.  Last night the AC output on the unit turn off and powered all my devices off.  The unit had 100% battery.  The other time was also a mystery.  It had 60% battery but the AC output was turned off.  And yes, I had enough power draw so AC doesn't shut off.

mavicme Posted at 1-1 11:26
I have run into this 2 times already but no error message. I have the latest firmware and operating in UPS mode. There's a constant draw of 30 to 40w.  Last night the AC output on the unit turn off and powered all my devices off.  The unit had 100% battery.  The other time was also a mystery.  It had 60% battery but the AC output was turned off.  And yes, I had enough power draw so AC doesn't shut off.

Hi. it have timeout time to turn off without a load detected . For example if you power a fridge , it can have 0 power usagee for more then 1 hour in standby mode. when it keeps the temp inside without compressor on needed. In such situation the power station will turn the AC out off in 30 minutes i guess. to swithch this mode off press and hold AC out switch until hear beep and greed light will be stable on, without dimming . Try switch this mode off and test again

mavicme Posted at 1-1 11:26
I have run into this 2 times already but no error message. I have the latest firmware and operating in UPS mode. There's a constant draw of 30 to 40w.  Last night the AC output on the unit turn off and powered all my devices off.  The unit had 100% battery.  The other time was also a mystery.  It had 60% battery but the AC output was turned off.  And yes, I had enough power draw so AC doesn't shut off.

When you turn on the AC power outlets, hold the button down until they are activated. This will disable the auto disable time for those outlets.

Atlantis-99 Posted at 1-2 01:26
Hi. it have timeout time to turn off without a load detected . For example if you power a fridge , it can have 0 power usagee for more then 1 hour in standby mode. when it keeps the temp inside without compressor on needed. In such situation the power station will turn the AC out off in 30 minutes i guess. to swithch this mode off press and hold AC out switch until hear beep and greed light will be stable on, without dimming . Try switch this mode off and test again

This is not the problem.  There's always a draw on the AC outlets... 40w.  I had also extended that time to 12hrs instead of 30min.  Regardless. this isn't a fridge where the output is 0w.

DToX Posted at 1-3 12:28
When you turn on the AC power outlets, hold the button down until they are activated. This will disable the auto disable time for those outlets.

I had set the timeout of 12hrs if there is no load on the AC outlets but I have my routers, laptop always on and has always has draw of 40w.  It shouldn't have timed-out.  In case there's some bug, I did set the AC to be always on now.   Will see what happens over the next couple of weeks.

Well I have an update, I now have a second DJI Power 1000 that is exhibiting the same issues as my last unit which was sent in for RMA.

The device is displaying several error codes: 31, 34, 40, and 62.

This unit has been connected to a wall outlet as its power source. The ambient room temperature has been approximately 70°F. Although there was no load on the AC outlet for several days, the AC outlets were enabled. I have kept the unit powered off for the past 12 hours; however, each time I turn it on, the errors reappear, accompanied by audible beeping.

Given the recurring issues, I suspect this unit may also require warranty service. Please advise on the next steps for addressing this matter.

extremely weird thing .