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DJI NEO Lost control, erratic uncontrolled flight and crash
1052 5 2024-12-14
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laumiakys
lvl.1
Flight distance : ****
Lithuania
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Today, I flew the DJI NEO using my phone. I took it up to about 15 meters and kept it in place while I stood on a bridge. After a few seconds, the DJI NEO started drifting away, and I could clearly see it was not due to the wind. I tried to bring it back and land the drone, but it did not respond and continued to drift slowly, while still connected to my phone because I was still receiving the video feed.
Of course, as it flew further away, the connection started to disrupt. After a few seconds, the drone suddenly veered rapidly to one side, then to the other, before flying off completely. I lost sight of it and thought it had already fallen into the water. However, I could still hear it somewhere nearby. Eventually, I saw it flying at high speed toward the bridge, where I was standing, and it crashed into one of the bridge's pillars.
What happened? Was it some kind of drone interception? Or did the DJI NEO system malfunction? But how/why— it was in manual control via the phone and not in any autonomous mode.
Also, it flew at very high speed, like it was in sport mode, even though when controlled via the phone, it shouldn’t have had the ability to fly in sport mode.
It’s also strange that, after losing control and flying erratically, the drone didn’t fall into the water but instead "came back" to the bridge and crashed into the pillar.
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2024-12-14
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NoDJI
lvl.4
Flight distance : 1193133 ft
Estonia
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This drone has very bad point holding due to the latest firmware bugs. Also, the bottom sensors are of very poor quality, as a result - it just goes crazy. Write a claim to their European office.
2024-12-14
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DJI Natalia
Administrator
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Hi there, thank you for reaching out and we are sorry to hear about what happened with the drone. In a situation like this, the best course of action would be to submit an online repair request here: [https://www.dji.com/es/support/repair]. This will allow our certified technicians to fully inspect the aircraft. Please rest assured that this will be taken care of and handled accordingly.
If you have any further questions or concerns, feel free to contact our support team.

We are always happy to help you!
2024-12-14
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GermanD3Z6
lvl.2
Germany
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DJI Natalia Posted at 12-14 16:02
Hi there, thank you for reaching out and we are sorry to hear about what happened with the drone. In a situation like this, the best course of action would be to submit an online repair request here: [https://www.dji.com/es/support/repair]. This will allow our certified technicians to fully inspect the aircraft. Please rest assured that this will be taken care of and handled accordingly.
If you have any further questions or concerns, feel free to contact our support team.

Maybe it's time to figure out the problem with drone positioning? Although, of course, it is profitable for you to do paid repairs.
2024-12-15
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DJI Natalia
Administrator
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GermanD3Z6 Posted at 12-15 00:44
Maybe it's time to figure out the problem with drone positioning? Although, of course, it is profitable for you to do paid repairs.

HI there, we truly understand your concern. It is adviseable to submit a repair request first so that our engineering team can proceed with the damage assessment and analyze the issue. This will allow us to understand the issue better and provide with an accurate solution after reviewing the details.

We truly appreciate your contribution and understanding.
2024-12-15
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Antdrones
lvl.4
Flight distance : 1253035 ft
Canada
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NoDJI Posted at 12-14 13:46
This drone has very bad point holding due to the latest firmware bugs. Also, the bottom sensors are of very poor quality, as a result - it just goes crazy. Write a claim to their European office.

absolutely agree with this guy, anyone who buys a neo should know not to fly in high winds
2024-12-15
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