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369 9 2024-12-14
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ebea
Second Officer
Flight distance : 4350889 ft
Denmark
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Hi DJI

Have DJI stopped to give point, on the inlog at the Forum? I normally do a daily Login to check for whats news, and in that inlog, I could see a short pop up, that I got 5 points. But the last week, this has stopped fully. And the same way with the levels, which I can't see whats up in that system. My level seems to be wrong, compared to DJI point system, and what I have of points.
So maybe a admin person can explain a bit about this question(s).
2024-12-14
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DJI Tony
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Hi ebea. Thank you for your feedback.
Regarding your first question, we will ask the relevant department for the reason.
Regarding your second question, we see that your score is 9183, which corresponds to Second Officer, which is consistent with your level. Do you have any other questions?
For specific user group rankings, please refer to this link: https://forum.dji.com/forum.php? ... 1515&pid=623201
2024-12-14
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DJI Panda
Administrator
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Hong Kong
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Hi, ebeaSorry for the confusion, double checked with internal team and did some test, we found the popup shows as usual, could you please double confirm and if the issue still there, please let me know , I will try to dig in then


2024-12-15
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ebea
Second Officer
Flight distance : 4350889 ft
Denmark
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DJI Panda Posted at 12-15 18:24
Hi, ebeaSorry for the confusion, double checked with internal team and did some test, we found the popup shows as usual, could you please double confirm and if the issue still there, please let me know , I will try to dig in then

Hi Panda! And thanks for taking the time. No, the issue is still there. I do not see that little Orange/Yellow popup box, when I login; and I also noticed that by making a new thread, or posting, it's the same. No popup telling "you got ..... points".

I guess it started a little more than a week ago.
2024-12-15
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ebea
Second Officer
Flight distance : 4350889 ft
Denmark
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DJI Panda Posted at 12-15 18:24
Hi, ebeaSorry for the confusion, double checked with internal team and did some test, we found the popup shows as usual, could you please double confirm and if the issue still there, please let me know , I will try to dig in then

Hi Panda! A little update regarding the point issue. I can actually see now, that the points goes in to my account; but the popup message which tell it, are still missing. So now the question are, if it's related to DJI, or it's something that are caused by the webbrowser (I use Edge browser). As I remember, there was an update from Microsoft, little more than a week ago!!
2024-12-17
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DJI Wanda
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ebea Posted at 12-17 00:31
Hi Panda! A little update regarding the point issue. I can actually see now, that the points goes in to my account; but the popup message which tell it, are still missing. So now the question are, if it's related to DJI, or it's something that are caused by the webbrowser (I use Edge browser). As I remember, there was an update from Microsoft, little more than a week ago!!

Hi, there
Thanks for your update.
Could you please check if you turned off the message notification pop-up window?
Because we have tested that everything works fine.
2024-12-17
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ebea
Second Officer
Flight distance : 4350889 ft
Denmark
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DJI Wanda Posted at 12-17 03:58
Hi, there
Thanks for your update.
Could you please check if you turned off the message notification pop-up window?

Hi Wanda! I have just checked for the message notification, and teh settings are as always. But I have now set DJI forum page, to specific allowed pop up's. So tomorrow I will see if it changes.

Thanks so far!
2024-12-17
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DJI Natalia
Administrator
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ebea Posted at 12-17 06:53
Hi Wanda! I have just checked for the message notification, and teh settings are as always. But I have now set DJI forum page, to specific allowed pop up's. So tomorrow I will see if it changes.

Thanks so far!

Hi there, thank you for the response and do keep us updated. We will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.
2024-12-17
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ebea
Second Officer
Flight distance : 4350889 ft
Denmark
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DJI Natalia Posted at 12-17 11:55
Hi there, thank you for the response and do keep us updated. We will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.

Hi again! An update to my question /issue. I have now tried more things in my Edge Browser settings, without any luck.
But I have been searching a bit around in different Microsoft Forums/communities, and can see, that others has experienced exact the same problem.
Some report that is has been corrected without they did anything (I guess by Microft updates), and others still have the problem. But I do not find any places, which version of Windows people use, either which Build they have.

So for now, I will let it be as it is, as the point system actually works as it should, and live without the little Pop Up guide, missing.

If DJI find a reason to the problem, would be great. I will follow it.

Thanks
2024-12-19
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DJI Wanda
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ebea Posted at 12-19 22:02
Hi again! An update to my question /issue. I have now tried more things in my Edge Browser settings, without any luck.
But I have been searching a bit around in different Microsoft Forums/communities, and can see, that others has experienced exact the same problem.
Some report that is has been corrected without they did anything (I guess by Microft updates), and others still have the problem. But I do not find any places, which version of Windows people use, either which Build they have.

Hi, there
Double checked with internal team and did some test, we found the popup shows as usual.
However we will keep an eye on it. Once there's any update we will get back to you.
Thanks.
2024-12-20
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