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New firmware?
2590 29 2024-12-15
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GermanD3Z6
lvl.2
Germany
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I bought this drone about a week ago specifically for indoor flights. Luckily I always have a lot of light in my rooms, but even in such conditions, the drone does not hold a stable point. A couple of times it flew into the glass and scared my dog. I have 5 different drones from this company and only Neo works so disgustingly. Will DJI specialists do something or should I resign myself and stop using this drone? DJI do not write me your standard scripted messages, they are irritating.
2024-12-15
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OldGuy2024
lvl.4
Flight distance : 632428 ft
United States
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Known issue with multiple posts on multiple threads since day 1.  Guessing more than a firmware update. Probably the downward IR sensors DJI used are of lower quality to keep the retail price attractive and maintain whatever profit margin DJI decided on.   The Avata2 has no issues.  Both flying using either the MC3 or FPV RC3 in N mode indoors with 0-1 satellites acquired. Manual mode with the FPV RC3 has zero Neo issues. Just pilot issues resulting in crashes.

OP, using the MC3 or FVP RC3 controller and Goggles3  or N3?  Or selfie modes?  As long as I stay out of deeper shadows in a well lighted room.  No issues.  Moment flying into a deep shadow.  Neo autonomously accelerates into an obstruction.
2024-12-15
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Keith-Nz
lvl.3
New Zealand
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Just wondering when new firmware coming out ?
Its been a while now and I still have Prob with Android phone changing..
2024-12-15
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DJI Natalia
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HI there, thank you for reaching out and w do aologize for the trouble caused. Kindly take note that DJI Neo is suitable for indoor use and we recommend operating it under good indoor lighting scenarios where the downward vision system is effective to ensure stable hovering. Otherwise, drifting may occur. If the incident happens, please instantly adjust the control sticks and fly with caution.

If the issue still persists, kindly share us a video recoring showing the issue for us to check further with our engtineering team on this. Thank you for your understanding.
2024-12-15
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DJI Natalia
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Keith257 Posted at 12-15 13:48
Just wondering when new firmware coming out ?
Its been a while now and I still have Prob with Android phone changing..

Hi there, we have not yet received any information related to your question. Please stay tuned to DJI's official website, as we will update the latest news on the official website as soon as we receive it. Thank you for your understanding and interest in DJI.
2024-12-15
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DJI Natalia
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OldGuy2024 Posted at 12-15 08:10
Known issue with multiple posts on multiple threads since day 1.  Guessing more than a firmware update. Probably the downward IR sensors DJI used are of lower quality to keep the retail price attractive and maintain whatever profit margin DJI decided on.   The Avata2 has no issues.  Both flying using either the MC3 or FPV RC3 in N mode indoors with 0-1 satellites acquired. Manual mode with the FPV RC3 has zero Neo issues. Just pilot issues resulting in crashes.

OP, using the MC3 or FVP RC3 controller and Goggles3  or N3?  Or selfie modes?  As long as I stay out of deeper shadows in a well lighted room.  No issues.  Moment flying into a deep shadow.  Neo autonomously accelerates into an obstruction.

Hi there, thank you for reaching out and we're sorry to hear about your experience. As I mentioned above, we recommend operating it under good indoor lighting scenarios where the downward vision system is effective to ensure stable hovering. Otherwise, drifting may occur. If the incident happens, please instantly adjust the control sticks and fly with caution.

If the issue persists, kindly share us the flight log or video recording for us to check further with our engineering team.Thank you for your understanding.
2024-12-15
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GermanD3Z6
lvl.2
Germany
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DJI Natalia Posted at 12-15 15:14
HI there, thank you for reaching out and w do aologize for the trouble caused. Kindly take note that DJI Neo is suitable for indoor use and we recommend operating it under good indoor lighting scenarios where the downward vision system is effective to ensure stable hovering. Otherwise, drifting may occur. If the incident happens, please instantly adjust the control sticks and fly with caution.

If the issue still persists, kindly share us a video recoring showing the issue for us to check further with our engtineering team on this. Thank you for your understanding.

youtu.be/WT7aYH1gTZY

Solve this problem already! Stop taking us all for fools.
2024-12-15
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GermanD3Z6
lvl.2
Germany
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DJI Natalia Posted at 12-15 15:18
Hi there, thank you for reaching out and we're sorry to hear about your experience. As I mentioned above, we recommend operating it under good indoor lighting scenarios where the downward vision system is effective to ensure stable hovering. Otherwise, drifting may occur. If the incident happens, please instantly adjust the control sticks and fly with caution.

If the issue persists, kindly share us the flight log or video recording for us to check further with our engineering team.Thank you for your understanding.

There are no control sticks in your rc motion controller))
2024-12-15
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GermanD3Z6
lvl.2
Germany
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DJI Natalia Posted at 12-15 15:18
Hi there, thank you for reaching out and we're sorry to hear about your experience. As I mentioned above, we recommend operating it under good indoor lighting scenarios where the downward vision system is effective to ensure stable hovering. Otherwise, drifting may occur. If the incident happens, please instantly adjust the control sticks and fly with caution.

If the issue persists, kindly share us the flight log or video recording for us to check further with our engineering team.Thank you for your understanding.

Aand the worst thing is that the emergency stop button doesn't work! Stop talking nonsense about lighting, fix your mistake
2024-12-15
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GermanD3Z6
lvl.2
Germany
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DJI Natalia Posted at 12-15 15:15
Hi there, we have not yet received any information related to your question. Please stay tuned to DJI's official website, as we will update the latest news on the official website as soon as we receive it. Thank you for your understanding and interest in DJI.

Get up from your chair and go find out. There is no even any information about the new firmware in the open and easy access on your website.
2024-12-15
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NoDJI
lvl.4
Flight distance : 1193133 ft
Estonia
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GermanD3Z6 Posted at 12-15 16:11
Get up from your chair and go find out. There is no even any information about the new firmware in the open and easy access on your website.

Dude relax and throw that drone away. Your dog's health is more important than that piece of plastic. They won't fix anything, they don't care about you and your problems. This is business in China.
2024-12-15
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GermanD3Z6
lvl.2
Germany
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NoDJI Posted at 12-15 16:20
Dude relax and throw that drone away. Your dog's health is more important than that piece of plastic. They won't fix anything, they don't care about you and your problems. This is business in China.

What does China have to do with it? They were just in a hurry to make a competitor to Hover and ended up releasing a failed device. Most of the problems are software bugs.
2024-12-16
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pysche
lvl.1
United Kingdom
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This drone definitely needs a fix, had it for about a month and cant fly indoors without it accelerating and crashing to stuff by itself, took it into a well lit car showroom where I work and it did the same thing twice, first time it flew into a digital screen and crashed, knocking the gimbal out of place, it did pop back in but that's beside the point. I'm using FPV googles V3 + MC from the Avata 2, all are up to date.
2024-12-16
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GermanD3Z6
lvl.2
Germany
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pysche Posted at 12-16 08:51
This drone definitely needs a fix, had it for about a month and cant fly indoors without it accelerating and crashing to stuff by itself, took it into a well lit car showroom where I work and it did the same thing twice, first time it flew into a digital screen and crashed, knocking the gimbal out of place, it did pop back in but that's beside the point. I'm using FPV googles V3 + MC from the Avata 2, all are up to date.

Watch this great video:

https://youtu.be/JkDs6yXH7Ew?si=r1m5QXxmgPI65drH

they explained everything
2024-12-16
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GermanD3Z6
lvl.2
Germany
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pysche Posted at 12-16 08:51
This drone definitely needs a fix, had it for about a month and cant fly indoors without it accelerating and crashing to stuff by itself, took it into a well lit car showroom where I work and it did the same thing twice, first time it flew into a digital screen and crashed, knocking the gimbal out of place, it did pop back in but that's beside the point. I'm using FPV googles V3 + MC from the Avata 2, all are up to date.

In short, it is currently not possible to fly indoors using glasses and the RC MC 3 remote control.
2024-12-16
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relaxosmo
lvl.4
Flight distance : 901965 ft
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Hungary
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Outdoor no problem with goggles + mc3?
I fear
2024-12-16
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GermanD3Z6
lvl.2
Germany
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relaxosmo Posted at 12-16 09:09
Outdoor no problem with goggles + mc3?
I fear

Now my dog ​​is also afraid of this drone
2024-12-16
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relaxosmo
lvl.4
Flight distance : 901965 ft
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Hungary
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i dont have a dog, but like to have an answer to my question
2024-12-16
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GermanD3Z6
lvl.2
Germany
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relaxosmo Posted at 12-16 11:19
i dont have a dog, but like to have an answer to my question

I've flown it outside a couple of times, no issues. Indoors, the drone goes crazy even with good lighting and great carpet coverage. For example, the Mini 3 Pro flies around my house without any issues.
2024-12-16
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relaxosmo
lvl.4
Flight distance : 901965 ft
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Hungary
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so with latest fw no issues outdoor with neo? even is shaded areas? under the tree, etc.
2024-12-16
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GermanD3Z6
lvl.2
Germany
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relaxosmo Posted at 12-16 11:57
so with latest fw no issues outdoor with neo? even is shaded areas? under the tree, etc.

I flew on a normal cloudy day. There were no problems. It is impossible to use this drone indoors, although I took it specifically because of indoor flights.
2024-12-16
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DJI Natalia
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GermanD3Z6 Posted at 12-15 15:57
youtu.be/WT7aYH1gTZY

Solve this problem already! Stop taking us all for fools.

Hi there, thank you for the video shared . We will forward this to the relevant department for further analyze and get back to you as soon as we receve the updates.

We appreciate your patience in this matter. Thank you!
2024-12-16
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GermanD3Z6
lvl.2
Germany
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DJI Natalia Posted at 12-16 12:49
Hi there, thank you for the video shared . We will forward this to the relevant department for further analyze and get back to you as soon as we receve the updates.

We appreciate your patience in this matter. Thank you!

And also this video!

https://forum.dji.com/forum.php? ... D933%26typeid%3D933
2024-12-17
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DJI Natalia
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GermanD3Z6 Posted at 12-17 02:20
And also this video!

https://forum.dji.com/forum.php?mod=viewthread&tid=328028&extra=page%3D1%26filter%3Dtypeid%26typeid%3D933%26typeid%3D933

Hi there, thank you for your patience. Upon checking with the enginering team, it shows as as pilot error as the aircraft is tested in the dark place and everytime the drone comes out from the backdrop its drift as over its mentioned in the manual. Please conduct a test flight in a well-lit environment and check if the issue still occurs.

Thank you!
2024-12-17
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hawkins2000
lvl.3
Flight distance : 2036270 ft
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Germany
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DJI Natalia Posted at 12-17 15:12
Hi there, thank you for your patience. Upon checking with the enginering team, it shows as as pilot error as the aircraft is tested in the dark place and everytime the drone comes out from the backdrop its drift as over its mentioned in the manual. Please conduct a test flight in a well-lit environment and check if the issue still occurs.

Thank you!

Dear DJI. I don't see it as a pilot error. The NEO is out of control as long the lower sensors don't "see" anything AND the pilot is using the Motion Controller 3. It seems that the Motion Controller 3 suddenly get much higher sensitivity and as a pilot you have no chance to correct for any occuring drifts in surroundings without satellites. Even more critical is the fact that GPS lock is lost (or not used) if the downfacing sensors are not working (also with MC3). In all situation where control is lost, you can see in the videos that the circle in the FOV is not shown as long the "red N" is shown. SO it seems that the NEO has a big flaw and we (your customers) are kindly asking for a decent FW fix to save not only the drones, but also your service department in taking care on all this past and upcoming cases.
2024-12-18
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GermanD3Z6
lvl.2
Germany
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hawkins2000 Posted at 12-18 00:19
Dear DJI. I don't see it as a pilot error. The NEO is out of control as long the lower sensors don't "see" anything AND the pilot is using the Motion Controller 3. It seems that the Motion Controller 3 suddenly get much higher sensitivity and as a pilot you have no chance to correct for any occuring drifts in surroundings without satellites. Even more critical is the fact that GPS lock is lost (or not used) if the downfacing sensors are not working (also with MC3). In all situation where control is lost, you can see in the videos that the circle in the FOV is not shown as long the "red N" is shown. SO it seems that the NEO has a big flaw and we (your customers) are kindly asking for a decent FW fix to save not only the drones, but also your service department in taking care on all this past and upcoming cases.

Thanks friend for the detailed explanation! They just don't want to solve the problems((
2024-12-18
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GermanD3Z6
lvl.2
Germany
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DJI Natalia Posted at 12-17 15:12
Hi there, thank you for your patience. Upon checking with the enginering team, it shows as as pilot error as the aircraft is tested in the dark place and everytime the drone comes out from the backdrop its drift as over its mentioned in the manual. Please conduct a test flight in a well-lit environment and check if the issue still occurs.

Thank you!

Are you out of your mind? Your emergency brake button doesn't work and you're talking about pilot error? This isn't just drifting, it's full throttle, which is a behavioral error in your devices. Why does the copter just land when it's not using a remote control if it doesn't have enough light, and this is clearly your mistake
2024-12-18
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With Love
lvl.2
Russia
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DJI Natalia Posted at 12-17 15:12
Hi there, thank you for your patience. Upon checking with the enginering team, it shows as as pilot error as the aircraft is tested in the dark place and everytime the drone comes out from the backdrop its drift as over its mentioned in the manual. Please conduct a test flight in a well-lit environment and check if the issue still occurs.

Thank you!

I suggest firing your engineers, since they don't want to solve such obvious problems. And decide already, you say that this drone is suitable for indoor flights, then tell tales about open spaces.
2024-12-19
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NoDJI
lvl.4
Flight distance : 1193133 ft
Estonia
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DJI Natalia Posted at 12-17 15:12
Hi there, thank you for your patience. Upon checking with the enginering team, it shows as as pilot error as the aircraft is tested in the dark place and everytime the drone comes out from the backdrop its drift as over its mentioned in the manual. Please conduct a test flight in a well-lit environment and check if the issue still occurs.

Thank you!



More problems and you will keep silence)
2024-12-19
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DJI Natalia
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NoDJI Posted at 12-19 13:31
https://youtu.be/kUVj3nyf8kA?si=8m2qWjiINnlIvXhW

More problems and you will keep silence)

Hi there, thank you for bringing this to our attention and we sincerely apologize for any inconvenience you may have experienced. Pertaining to your issue, please instantly adjust the control sticks and fly with caution. Alternatively, since your aircraft has been involved in a collision or crash, it may have sustained structural or internal electronic damage, which could affect its flight safety and performance. Before we proceed, could you please share your current country/region ? This information will help us provide you with the most accurate assistance. Looking forward to your reply. Thanks.
2024-12-21
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