dmx11523
lvl.1
United States
Offline
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Because it's the only way to get things done. I call them, they disconnect, they say things are done, and I call weeks later, not done. They don't take control/charge of their mistakes. It's bad enough my drone is unusable 90% of the first year I own it. Now without a warranty. Then to be horrible on fixing things or resolving issues they caused. That's why you sue. They don't want to play ball, till they're made too. Stealing or forgetting parts, I mean come on. This is biz 101. Get it together DJI. I have noticed a huge uptick in quality in service/calls resolution but it's still absolutely horrible.
Here's how you handle it DJI. You say, we'll resolve this and send you the replacement batteries and you move on to the next customer. If you made a mistake, own up to it and overnight me my crap. It's been weeks and 4 phone calls. If you as the company truly don't think you did wrong, at very worst. "Hey customer, here's a coupon to buy new ones at a discount"
This company literally drops you like crashing zone, the moment they have the $3k out of you for the drone. I'm ok with long time frames. just say so upfront ignore me for 8 weeks.
I'm ok with sending it in for repair, just don't make it hell to do so.
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