I ordered a Mini 3 directly from the website. It has been on hold at JFK since December 4. It doesn’t say anything about customs delay. It says Next Step: The shipment will be processed in the next planned cycle.

Customs nor DHL has not gotten in touch with me yet if they anything additional info or something. And DHL is absolutely USELESS when I tried contacting them. I already got in touch with DJI support on reddit, but just today there account is inactive or removed.

Appreciate your thoughts and help.

Hi, there
Thanks for bringing this to our attention.
Could you please provide the order number?
We will confirm it with the relevant team.
Thanks

Hi, there
According to your email address you registered on Forum, we found that our relevant team has arrangeed for you to re-ship the parcel.
Please be assured that we always keep an eye on it. Once there's any feedback we will keep you updated.
Thanks for your patience.

7185479173

They re-shipped it? To the same NY address? Or to the jersey address I gave? I didn’t received any confirmation that it was re-shipped.

fans0726372e Posted at 12-17 00:00
7185479173

They re-shipped it? To the same NY address? Or to the jersey address I gave? I didn’t received any confirmation that it was re-shipped.

Hi, there
We will reply to you PM.
Could you please check it?
Thanks

I'm having the same issue but with DHL.
Order stuck with customs issue.

Joshua Hillier Posted at 12-18 03:51
I'm having the same issue but with DHL.
Order stuck with customs issue.

Hi, Joshua.
Thanks for bringing this to our attention.
Could you please provide the order number?
We will confirm it with the relevant team.
Thanks.

Mine has been sitting in Atlanta since Monday so I’m hoping it will be processed quickly I guess if it’s more than a week and a half I will request my money back and buy a different brand. I have ordered through DJI before and had my order delivered in four days. It seems DHL wants nothing to do with giving any more information other than it can take a while.

djiuser_R85QSEgvaCmG Posted at 1-9 14:58
Mine has been sitting in Atlanta since Monday so I’m hoping it will be processed quickly I guess if it’s more than a week and a half I will request my money back and buy a different brand. I have ordered through DJI before and had my order delivered in four days. It seems DHL wants nothing to do with giving any more information other than it can take a while.

Hi there,

We apologize for the inconvenience you have experienced. Could you please provide us with your order number so we can investigate this matter further for you?

djiuser_R85QSEgvaCmG Posted at 1-9 14:58
Mine has been sitting in Atlanta since Monday so I’m hoping it will be processed quickly I guess if it’s more than a week and a half I will request my money back and buy a different brand. I have ordered through DJI before and had my order delivered in four days. It seems DHL wants nothing to do with giving any more information other than it can take a while.

Hi there, sorry to have kept you waiting. We have sent you a private message, could you please kindly check it? Looking forward to resolving this issue for you promptly. Thank you.

djiuser_R85QSEgvaCmG Posted at 1-9 14:58
Mine has been sitting in Atlanta since Monday so I’m hoping it will be processed quickly I guess if it’s more than a week and a half I will request my money back and buy a different brand. I have ordered through DJI before and had my order delivered in four days. It seems DHL wants nothing to do with giving any more information other than it can take a while.

Hi there. sorry for have kept you waiting. We have contacted you via PM, please kindly check it. Looking forward to hearing from you.

I ordered on December 31 on Amazon, thinking I'd get the drone withing a week from a CA DJI wharehouse.  Here we are January 30, stuck in customs, with no way of getting an update, or check if it's a delivery address problem that can be resolved. When the order was confirmed on Amazon, the order was confirmed by company called "WHSJMC ", not DJI !!  Seems they have an Amazon Store, pretending to be DJI with a link to the Amazon DJI order page, but are NOT DJI. They have a 57% postive review rating on Amazon !!!!    Amazon has no links to contact this company.  

fans6e83160c Posted at 1-30 10:47
I ordered on December 31 on Amazon, thinking I'd get the drone withing a week from a CA DJI wharehouse.  Here we are January 30, stuck in customs, with no way of getting an update, or check if it's a delivery address problem that can be resolved. When the order was confirmed on Amazon, the order was confirmed by company called "WHSJMC ", not DJI !!  Seems they have an Amazon Store, pretending to be DJI with a link to the Amazon DJI order page, but are NOT DJI. They have a 57% postive review rating on Amazon !!!!    Amazon has no links to contact this company.

Hi there. Sorry for the inconvenience. Kindly provide us with the purchase link so that we can check from our side.

DJI Gamora Posted at 1-30 12:46
Hi there. Sorry for the inconvenience. Kindly provide us with the purchase link so that we can check from our side.

After a month in customs, my DJI shipment was shipped back to China. DJI should ship me my drone from your California warehouse TODAY !   https://www.amazon.com/dp/B0CFF4RYDM?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1

DJI Natalia Posted at 1-9 15:19
Hi there,

We apologize for the inconvenience you have experienced. Could you please provide us with your order number so we can investigate this matter further for you?

Mine sat in US Customs for a month, and returned to China.  If I did not check tracking, DHL tracking, I never would have learned about the Customs rejection.

Mine sat in US Customs for a month, and returned to China.  If I did not check tracking, DHL tracking, I never would have learned about the Customs rejection.

Joshua Hillier Posted at 2024-12-18 03:51
I'm having the same issue but with DHL.
Order stuck with customs issue.

Mine sat in US Customs for a month, and returned to China.  If I did not check tracking, DHL tracking, I never would have learned about the Customs rejection.

fans6e83160c Posted at 2-1 08:26
After a month in customs, my DJI shipment was shipped back to China. DJI should ship me my drone from your California warehouse TODAY !   https://www.amazon.com/dp/B0CFF4RYDM?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1

Thank you for keeping us updated! We sincerely hope that your delivery arrives on time. If you encounter any delays with the shipment, we recommend contacting Amazon Support. They have the resources and expertise to assist you effectively. Please don’t hesitate to reach out if you need any further assistance or have any questions. We're here to help!

fans6e83160c Posted at 2-1 08:43
Mine sat in US Customs for a month, and returned to China.  If I did not check tracking, DHL tracking, I never would have learned about the Customs rejection.

Hi there. Sorry for the inconvenience. Kindly provide us order number for further assistance. Looking forward to your response.

fans6e83160c Posted at 2-1 08:43
Mine sat in US Customs for a month, and returned to China.  If I did not check tracking, DHL tracking, I never would have learned about the Customs rejection.

Hi there, hope everything is going well with you. We've noticed that you've placed a new order through the official online store. Please rest assured that we will keep a close eye on the order status for you. Thank you for your support and patience.