I ordered a Mini 3 directly from the website. It has been on hold at JFK since December 4. It doesn’t say anything about customs delay. It says Next Step: The shipment will be processed in the next planned cycle.

Customs nor DHL has not gotten in touch with me yet if they anything additional info or something. And DHL is absolutely USELESS when I tried contacting them. I already got in touch with DJI support on reddit, but just today there account is inactive or removed.

Appreciate your thoughts and help.

Hi, there
Thanks for bringing this to our attention.
Could you please provide the order number?
We will confirm it with the relevant team.
Thanks

Hi, there
According to your email address you registered on Forum, we found that our relevant team has arrangeed for you to re-ship the parcel.
Please be assured that we always keep an eye on it. Once there's any feedback we will keep you updated.
Thanks for your patience.

7185479173

They re-shipped it? To the same NY address? Or to the jersey address I gave? I didn’t received any confirmation that it was re-shipped.

fans0726372e Posted at 12-17 00:00
7185479173

They re-shipped it? To the same NY address? Or to the jersey address I gave? I didn’t received any confirmation that it was re-shipped.

Hi, there
We will reply to you PM.
Could you please check it?
Thanks

I'm having the same issue but with DHL.
Order stuck with customs issue.

Joshua Hillier Posted at 12-18 03:51
I'm having the same issue but with DHL.
Order stuck with customs issue.

Hi, Joshua.
Thanks for bringing this to our attention.
Could you please provide the order number?
We will confirm it with the relevant team.
Thanks.

Mine has been sitting in Atlanta since Monday so I’m hoping it will be processed quickly I guess if it’s more than a week and a half I will request my money back and buy a different brand. I have ordered through DJI before and had my order delivered in four days. It seems DHL wants nothing to do with giving any more information other than it can take a while.

djiuser_R85QSEgvaCmG Posted at 1-9 14:58
Mine has been sitting in Atlanta since Monday so I’m hoping it will be processed quickly I guess if it’s more than a week and a half I will request my money back and buy a different brand. I have ordered through DJI before and had my order delivered in four days. It seems DHL wants nothing to do with giving any more information other than it can take a while.

Hi there,

We apologize for the inconvenience you have experienced. Could you please provide us with your order number so we can investigate this matter further for you?

djiuser_R85QSEgvaCmG Posted at 1-9 14:58
Mine has been sitting in Atlanta since Monday so I’m hoping it will be processed quickly I guess if it’s more than a week and a half I will request my money back and buy a different brand. I have ordered through DJI before and had my order delivered in four days. It seems DHL wants nothing to do with giving any more information other than it can take a while.

Hi there, sorry to have kept you waiting. We have sent you a private message, could you please kindly check it? Looking forward to resolving this issue for you promptly. Thank you.

djiuser_R85QSEgvaCmG Posted at 1-9 14:58
Mine has been sitting in Atlanta since Monday so I’m hoping it will be processed quickly I guess if it’s more than a week and a half I will request my money back and buy a different brand. I have ordered through DJI before and had my order delivered in four days. It seems DHL wants nothing to do with giving any more information other than it can take a while.

Hi there. sorry for have kept you waiting. We have contacted you via PM, please kindly check it. Looking forward to hearing from you.