Hello,

I tried all the forum suggestion but i cannot connect the NEO to the FLY App in my galaxy S24 ultra.

Please find below the logs (and yes the NEO have the latest update v01.00.0400) i used the DJI Assistant 2.

https://drive.google.com/drive/folders/1aGgoeeCColB6Rw6_1EIfQgvbo99nCzDh?usp=sharing


Best regards
Abdell

Hi there,

Thank you for reaching out and sharing your experience with us. We're sorry to hear about your difficulties in connecting your NEO to the DJI Fly App on your Galaxy S24 Ultra. Please kindly follow the troubleshooting steps to resolve the issue:
1. Make sure Wi-Fi, Bluetooth and location services are enabled on the smartphone. Some Android phones allow you to set Wi-Fi permissions separately for different apps. Please check the Wi-Fi permission settings for the DJI Fly App on your smartphone and ensure the permission is enabled.
2. Navigate to your phone's settings -> WLAN -> locate the DJI NEO Wi-Fi -> long press on DJI NEO Wi-Fi and select "forget network." Afterwards, please reconnect to the Wi-Fi for testing.
3. Enable “Fixed 2.4 GHz” in the QuickTransfer Band settings by following the path: Enter DJI Fly - Profile - Settings - QuickTransfer Band - Fixed 2.4 GHz.
4. Restart both your smartphone and the DJI Neo.
5. If you have a remote controller, connect the aircraft to the RC and change the Wi-Fi name in the DJI Fly App, then test again. After changing the Wi-Fi name on the DJI Neo, restart it.
6. Ensure that both the firmware of the DJI Neo and the DJI Fly App are up to date.

We hope these steps help resolve the issue.
Thank you once again for your patience and understanding.

Hello,

Thank you for your reply, I did all this steps and I can't even see the neo wifi on my galaxy s24 ultra and also in my laptop, i have a red light that goes on and off on the neo

Sorry to jump on this thread, I can't post a new one for some reason. I use Samsung S23 Ultra, managed to connect to my new neo few days ago when just bought but today can connect and I tried everything for hours now. What do I do if I don't have the QuickTranferBand 2.4 fixed in my app?

djiuser_e1pQCwGm897R Posted at 12-18 22:03
Hello,

Thank you for your reply, I did all this steps and I can't even see the neo wifi on my galaxy s24 ultra and also in my laptop, i have a red light that goes on and off on the neo

Hi, there
Thanks for providing the details.
"The red light that goes on and off on the neo" shows the low battery.
We suggest you first charge the Neo. And then follow the steps according to the page #2 to try again.
If the issue still persists, please provide the app log and the aircraft log to us.
We will check it further for you.

amil Posted at 12-19 09:58
Sorry to jump on this thread, I can't post a new one for some reason. I use Samsung S23 Ultra, managed to connect to my new neo few days ago when just bought but today can connect and I tried everything for hours now. What do I do if I don't have the QuickTranferBand 2.4 fixed in my app?

Hi, there
Thanks for bringing this to our attention.
We suggest you follow the steps above according to the #2 for troubleshooting.
Regarding the "Enable “Fixed 2.4 GHz” in the QuickTransfer Band settings", if APP not has this option, you can skip this step.
Thanks for your understanding.

The problem is in the new samsung updates, after update i can't connect to my dji mini4 pro, same with my car dash cam, car obd adapter and other devices. Samsung stupid answer - "use original samsung equipment"

Egidijus L Posted at 3-7 03:41
The problem is in the new samsung updates, after update i can't connect to my dji mini4 pro, same with my car dash cam, car obd adapter and other devices. Samsung stupid answer - "use original samsung equipment"

Hi Egidijus L,

We're sorry to hear that you're experiencing issues connecting your DJI Mini 4 Pro with your Samsung phone. Could you please let us know the specific model of your Samsung phone? Additionally, if you have any materials showing the connection issue, such as images or videos, it would be greatly helpful for us to assist you further.

Thank you for your cooperation.