Hi @ DJI . But i think this topic will be helpfull for the rest of the users. And i think not just for Power1000 users .
This topic is some kind of scream . Becuase dji support extremmely doesnt want to hear due to not typical situation .
I need gave some explanaition in more details . I have places order to external 2kW battery for power 1000 in the day it was released in the store .and was marked as in Stock . on 29.11.2024 ,also the oreder for fast 1Kw car charger and one more POwer1000 was placed . I was ready to have some delay in the shipping , due to holidays ,and its new product , etc . it was ordered just as a reserve for my Power1000 station . After couple of days of shipping waiting i had contacted to support , and get answer about delay and promises that it will be delivered later . Ok . Atleast i get the notification that my order will be shipped in partial way , i think that its regular thing for DJI . After that i got the nonification from UPS that my Power 1000 on its way . I recieve it in two days . Ok , status for this part of order was also changed to delivered . In a week i have got one more notification from UPS that Power Dongle that was a gift to that set is on its way to. And as expected i got it in two days . The same situation with the status in that part of the order , marked as Delivered . ok . And in a couple days starts the final oprder part shipping process . Ive got notification from DJI that Fast 1 kW charger and 2 Kw ext battery are ready for shipping . They provide me with ONE its important, because a wierd thins already started, ONLY ONE tracking number . Ive got the notification from UPS that i should wait for TWO parcels and they will be delivered shortly . Im thinking why its two numbers , and DJI provide only one, but after i check the weight i got clear with then . first -3.8 kg - it should be charger and 20 kgs should be battery itself . Ok. Last friday, yes LAST , almost WEEK AGO courier delivered ONLY ONE parcel . The parcel under the tracking number provided with DJI and it was 3.8 kg only fast charger . After questions to UPS about the second one - they explain that it was stuck in SENDERS country and have problems with hasardous materials labeling and sender (DJI ) should provide the details .  As you already can guess , on DJI account its no marked as DELIVERED successfuly because the tracking number was realy delivered . And thats all . Nobody care about that . every morning since LAST friday im writing the support to resolve that situation . and every morning first answer im getting that i have no problem and it is marked as a delivered , and each time i need explain it with screenshots and links what problem is in . And only promices to be forwarded to relevant team . But still up to now nobody doesnt want to resolve the mistake (i guess it was just a mistake, nothing more ?) made by DJI . And no other information wasnt provided , no explanation at all .

The main goal i want to share with is be very, extremmelly attentive with participating of your orders due to such thing can happen to every customer. Also i want to show , how non typical problems can blow up all positive service in just a one case . Im also keeping my fingers crossed for resolving situation of DToxs PowerStation which he shows the problem , real problem long time ago .
What happened with DJI customers care ?
Sorry for to much letters , but im sure that to resolve the problem of the system - this problem can not be silent  .

Hi Atlantis-99,

We sincerely apologize for the inconvenience and frustration you've experienced with your order. We understand how important it is to receive your items promptly and accurately. To assist you further and resolve this issue, could you please provide us with your order number? This will allow us to look into your case more thoroughly.

Thank you for your patience and understanding.

Hi . Sure i can . Here is my order number 0488501613894 .  after you check it as a Delivered and recieve status for all of the parts , link the tracking number of 1 kW charger and battery . And you will actually see what was delivered and what was not delivered . and reasons why in the description
here is also my support request number 8698950  with all of screenshots from that UPS page

Atlantis-99 Posted at 12-19 03:06
Hi . Sure i can . Here is my order number 0488501613894 .  after you check it as a Delivered and recieve status for all of the parts , link the tracking number of 1 kW charger and battery . And you will actually see what was delivered and what was not delivered . and reasons why in the description
here is also my support request number 8698950  with all of screenshots from that UPS page

Thank you for the detailed information you provided. We have informed the relevant departments and asked them to investigate the matter as soon as possible. Thank you for your understanding and cooperation.

DJI Tony Posted at 12-19 06:29
Thank you for the detailed information you provided. We have informed the relevant departments and asked them to investigate the matter as soon as possible. Thank you for your understanding and cooperation.

Hello . Thank you for replying in my topic . But your "relevant team" is already informed since 13.12.2024. I hope to believe in that because it was an answer from your support . Anyway  . Today i got an email . In this email i have got an explanation that all parts from my order are delivered )) again and again . you are showing me screnshots from my account , which i can see by myself . im checking it everyday. Im do not asking for another unit or refund . I am asking just provide shipping company for all necessary documents  they need to push shipping process forward . And as for now UPS page for this page is the only page that updating evedy day with the maring that they not get hazardous materials documents from SENDER, not from RECIEVER . Two day is a week this problem apear , thanks for great Christmas present DJI

Atlantis-99 Posted at 12-20 00:49
Hello . Thank you for replying in my topic . But your "relevant team" is already informed since 13.12.2024. I hope to believe in that because it was an answer from your support . Anyway  . Today i got an email . In this email i have got an explanation that all parts from my order are delivered )) again and again . you are showing me screnshots from my account , which i can see by myself . im checking it everyday. Im do not asking for another unit or refund . I am asking just provide shipping company for all necessary documents  they need to push shipping process forward . And as for now UPS page for this page is the only page that updating evedy day with the maring that they not get hazardous materials documents from SENDER, not from RECIEVER . Two day is a week this problem apear , thanks for great Christmas present DJI

Hi there. We are sorry for the inconvenience. We understand your feelings and demands. You want us to provide the dangerous goods documents required by UPS as soon as possible.
We have urged the relevant departments to help you deal with this matter as soon as possible. Thank you for your understanding and cooperation.

DJI Tony Posted at 12-21 22:32
Hi there. We are sorry for the inconvenience. We understand your feelings and demands. You want us to provide the dangerous goods documents required by UPS as soon as possible.
We have urged the relevant departments to help you deal with this matter as soon as possible. Thank you for your understanding and cooperation.

Hi There.  Not only i want that )) . UPS notify me every day . at 22.00 local time )) Anyway , i have spent more then two hours with support. It is extremely difficult to explain what i mean to to the support stuff after they see that all is delivered and recieved . But finaly i think i have ha success with that , when i went to stap by step explanation , and when the operator went all steps forward  on UPS page , all linking by herself , she was really suprised after all of that. and i think the wall falls )) . I hope they push your team to resolve it faster . But as for yesterday i get again notification from UPS that they still trying to contact to the sender, want to believe its only due to weekend . I would like to contact directly your relevant team , to show that step by step instuction, i think it will help them to get my point faster

Atlantis-99 Posted at 12-21 22:48
Hi There.  Not only i want that )) . UPS notify me every day . at 22.00 local time )) Anyway , i have spent more then two hours with support. It is extremely difficult to explain what i mean to to the support stuff after they see that all is delivered and recieved . But finaly i think i have ha success with that , when i went to stap by step explanation , and when the operator went all steps forward  on UPS page , all linking by herself , she was really suprised after all of that. and i think the wall falls )) . I hope they push your team to resolve it faster . But as for yesterday i get again notification from UPS that they still trying to contact to the sender, want to believe its only due to weekend . I would like to contact directly your relevant team , to show that step by step instuction, i think it will help them to get my point faster

Hi there. Please rest assured that we will forward your request to the relevant departments and ask them to resolve your problem as soon as possible. Thank you for your understanding and cooperation.

Atlantis-99 Posted at 12-21 22:48
Hi There.  Not only i want that )) . UPS notify me every day . at 22.00 local time )) Anyway , i have spent more then two hours with support. It is extremely difficult to explain what i mean to to the support stuff after they see that all is delivered and recieved . But finaly i think i have ha success with that , when i went to stap by step explanation , and when the operator went all steps forward  on UPS page , all linking by herself , she was really suprised after all of that. and i think the wall falls )) . I hope they push your team to resolve it faster . But as for yesterday i get again notification from UPS that they still trying to contact to the sender, want to believe its only due to weekend . I would like to contact directly your relevant team , to show that step by step instuction, i think it will help them to get my point faster

Hi there. After checking, we got feedback from our related team that they have pushed the courier to release the package for you as soon as possible.

Please kindly know that we will keep close on the issue and keep you updated.

Again, we are deeply sorry for the inconvenience caused, it is not our intention in any way to add more frustrations to our customers, and we sincerely ask for your kind understanding in this regard.

Your kind patience and understanding on this matter are very much appreciated.

thank you very much . I hope to get it asap

Atlantis-99 Posted at 12-23 03:24
thank you very much . I hope to get it asap

Hi there. We hope so too. We have urged the relevant departments to submit the relevant documents as soon as possible. Thank you for your patience and understanding.

Atlantis-99 Posted at 12-23 03:24
thank you very much . I hope to get it asap

Hi, there. We have updated the battery file for UPS processing. We hope you receive this package as soon as possible.

Hi. Thanks. I'm very glad to hear that!!.

Atlantis-99 Posted at 12-26 03:41
Hi. Thanks. I'm very glad to hear that!!.

You're welcome. Please rest assured that we are always paying attention to your case. We will update you as soon as there is any new progress.

Thank you very much about that. I have got a phone call yesterday , about that all necessary documents are already given to UPS . I hope get the battery after holidays .

Hi there. As for today , the situation on UPS tracking is the same as on 11 dec. UPS still waiting documents

Atlantis-99 Posted at 12-27 14:22
Hi there. As for today , the situation on UPS tracking is the same as on 11 dec. UPS still waiting documents

Yes, thank you for your update. We also found that UPS has no logistics update. We also hope that your package will be delivered as soon as possible. Please rest assured that we will keep an eye on your package at all times. Thank you for your patience and understanding.

january 2 . 2025 and still nothing

Finally something moves in UPS . Hope get it soon

Atlantis-99 Posted at 1-3 00:28
Finally something moves in UPS . Hope get it soon

Yes, we have also checked that the logistics track has returned to normal and is in transit. Please rest assured that we will continue to pay attention to your order until it is successfully delivered.

DJI Tony Posted at 1-3 04:11
Yes, we have also checked that the logistics track has returned to normal and is in transit. Please rest assured that we will continue to pay attention to your order until it is successfully delivered.

You two are communicating - keep it up

Hi DJITony . Finally it happens . ext battery was delivered today

Atlantis-99 Posted at 1-7 05:41
Hi DJITony . Finally it happens . ext battery was delivered today

Hi there. We are glad to hear that you have received your package.
If you have any questions in the future, please feel free to contact us.

So am i, im also very glad to get it  . I hope DJI will make a conclusions from this situation that was out of regular algorithms , it takes two weeks i guess just to show that the problem is really present , and only 2 hours to explain where it was . Thank you and Rara for the assistance feedback response .