DJI Natalia
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Thank you for the feedback. Please follow the troubleshooting steps below. After each troubleshooting step, please check whether the issue has been resolved:
1. For drones without internal storage, check whether a microSD card has been inserted.
2. Check whether the flight mode/remote controller mode is P mode and whether the signal is strong.
3. Check whether the vertical takeoff height is over 2 m.
4. Check whether you selected the target and tapped Start.
5. Check whether the lighting conditions are good and whether there are obstacles around the subject. If the light is insufficient or there are obstacles around, there might be a calculation error due to the visual element of the target distance. As such, the DJI Fly app will not be able to stitch Quickshots videos. When the light is sufficient and there are no obstacles around the target, keep an ample flight distance to prevent the influence of visual elements.
6. Check whether the mobile phone is compatible with the DJI Fly app.
7. Refresh the aircraft firmware version and see if it is valid.
Please feel free to share any additional details that may help us understand and address your questions or concerns. We're happy to help. |
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