“Terrible experience with DJI’s customer service and logistics. I provided all required documentation for a replacement drone, only to be told the serial number showed it was sold in Poland—despite the drone being in my kitchen. DJI refused to take responsibility for their flawed processes and deemed my valid order number ‘invalid.’ No resolution was offered. Completely unacceptable and disappointing from a company of this size.”

Hi there, thank you for reaching out and we are truly sorry for the experience you've had. Could you please share the case number for us to check further with the relevant team and advise you accordingly?

Looking forward to your response.