djiuser_zOiPayLL2Yuc
 lvl.1
Flight distance : 2168825 ft
United Kingdom
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Hi Natalia,
Hope your having a great Christmas!
I followed your instructions and using DA2 refreshed the NEO firmware, then powered up the NEO and connected it to my android phone, and performed a IMU calibration, carefully following each step (1 to 5).
The app reported IMU calibration successful then re-started the aircraft.

But when The aircraft restarted, and I reconnected with the App, I got the same messages on the Flight Checklist page.....

So Unfortunately I think I need to send the aircraft for an inspection. Up till now I have been very lucky and found all my DJI devices to be very reliable 
I have a DJI Mini 2, Mini 3 Pro, the NEO, the FPV Goggles N3 and FPV Controller, and the NEO is the first one I have had a problem with.
Please could you tell me how I go about sending the NEO back to get it repaired/replaced ect. ( a step by step list of what I need to do would be a help, as my memory is a bit flaky some times since my last stroke). I've tried to have a look on the DJI Support site but don't know where to start.
And | have had so much fun with the NEO learning FPV, I can't wait to get flying again.
Thanks again , and hope you get time to have a great Christmas.
All the best, Stephen.
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