Drone stuck in Cincinnati hub with no contact from DHS?

Hi, there
Thanks for bringing this to our attention.
Could you please provide the order number?
You may send us the Personal Message, we will check it further for you.
Thanks

DJI Wanda Posted at 12-30 03:39
Hi, there
Thanks for bringing this to our attention.
Could you please provide the order number?

7878751274

djiuser_keA0OfhFYiIE Posted at 12-30 05:14
7878751274

Hi there, thank you for sharing the order number. We will forward this si the appropriate team for further check and get back to you as soon as we receive the updates.

Your patience is highly apprecited.

djiuser_keA0OfhFYiIE Posted at 2024-12-30 05:14
7878751274

Hi there. Thank you for your information. Have you contacted DHL and provided them with the required customs clearance information?

DJI Tony Posted at 1-1 04:27
Hi there. Thank you for your information. Have you contacted DHL and provided them with the required customs clearance information?

yes I have

djiuser_keA0OfhFYiIE Posted at 1-1 09:38
yes I have

Hi there. We have replied to your other post, please check it.

djiuser_keA0OfhFYiIE Posted at 1-1 09:38
yes I have

Hi there. Based on your situation, we would like to ask do you want to keep the product or if would you like a refund.

DJI Tony Posted at 1-3 04:34
Hi there. Based on your situation, we would like to ask do you want to keep the product or if would you like a refund.

I will wait a couple more days

djiuser_keA0OfhFYiIE Posted at 1-3 06:46
I will wait a couple more days

Hi there, thank you for your response and we appreciate your patience. Do not hesitate to contact us back if there's any further inquiry.

DJI Natalia Posted at 1-3 07:05
Hi there, thank you for your response and we appreciate your patience. Do not hesitate to contact us back if there's any further inquiry.

I'm actually going to ask for a refund how do I complete that?

djiuser_keA0OfhFYiIE Posted at 1-3 15:16
I'm actually going to ask for a refund how do I complete that?

Hi, there
Thanks for your response.
We will forward it to the relevant team and will handle it for you as soon as possible.
Thanks for your patience.

djiuser_keA0OfhFYiIE Posted at 1-3 15:16
I'm actually going to ask for a refund how do I complete that?

Hi there. The refund has been completed on DJI side. You could expect the refund back into your original payment account within 7-14 working days, depending on the bank or credit card issuer. Thanks.