Hello,
I recently bought a used dji air 3 with rc-n2 controller.
I logged into my own account and but it still says it drone not bound to user and i can use it 5 more times. I am unable to unbound the drone from the previous owner. I emaild them but i don’t think they will respond. Can anyone help me?

Hi there, thank you for reaching out. This prompt is due to the drone being used without the corresponding bound account. Could you please let us know where you get/purchase this product?

If you purchased the drone from DJI official channel(such us DJI Store/Service Center, Amazon LLC, Bestbuy LLC, or local dealer), you will need to offer the order number or case number and proof of purchase for further checking.

 If you purchased the drone by private transactions/second-hand platform. You need to contact the seller and ask them to log in to the DJI Fly app and unbind the account. After the account has been successfully unbound, you can then log in using your own account. Therefore, please provide us with proof of purchase so we can verify the source.

Keep us posted. Thank you for your understanding.

DJI Natalia Posted at 12-30 14:17
Hi there, thank you for reaching out. This prompt is due to the drone being used without the corresponding bound account. Could you please let us know where you get/purchase this product?

If you purchased the drone from DJI official channel(such us DJI Store/Service Center, Amazon LLC, Bestbuy LLC, or local dealer), you will need to offer the order number or case number and proof of purchase for further checking.

Hi there, thanks for the reply. I bougt it private secondhand at a shop. But due to technical issues the gave me a brand new drone and remote, but the old i tried to login on the old one wich also did not work. I cannot reach the previous owner. Is there any other way?

ottoweidema Posted at 12-30 22:48
Hi there, thanks for the reply. I bougt it private secondhand at a shop. But due to technical issues the gave me a brand new drone and remote, but the old i tried to login on the old one wich also did not work. I cannot reach the previous owner. Is there any other way?

Hi, there
Thanks for your information.
In a situation like this, we suggest you contact online customer service via our official website: https://support-chat.dji.com/?ch ... mp;from=supportpage
The relevant team will provide you the assistance.