My 5 pro reads sad card only wireless won't recognize it when wired. Any suggestions this is using app on iPad /iphone

My 5 pro wont detect ssd card only wireless won't recognize it when wired. Any suggestions this is using app on iPad /iphone

Hi Alexzeiady. We just wanted to confirm with you, are you referring to the Osmo Action 5 Pro camera? Looking forward to your response.

DJI Tony Posted at 2024-12-31 23:39
Hi Alexzeiady. We just wanted to confirm with you, are you referring to the Osmo Action 5 Pro camera? Looking forward to your response.

Yes it’s the osmo action 5 pro. And it won’t detect in the Mimo app but only when wired connected. Detects card fine when wireless

Alexzeiady Posted at 1-1 14:19
Yes it’s the osmo action 5 pro. And it won’t detect in the Mimo app but only when wired connected. Detects card fine when wireless

Hi there. Please try the following steps:
If the mobile phone supports WLAN+/WLAN Assistant, please disable the WLAN+/WLAN Assistant to prevent the mobile phone system from switching to Wi-Fi automatically, and try to connect again. You can tell us your phone brand so that we can help you better.

1.  Confirm whether the device has been activated. If not, please activate it. If trial times are used up, you will be unable to change camera settings. If you cannot activate the device because the device fails to connect to DJI Mimo, please tell us so that we can analyze it further.

2. Make sure the DJI Mimo app has been updated to the latest version. 

3. Enable all permissions (esp. location /GPS) for the DJI Mimo App.

4. On the device, go to System Settings - Wireless Connection - Reset Wi-Fi Connection

5. Check the region where you are located and the mobile phone model to check that the Wi-Fi frequency is supported by the corresponding mobile phone or in the corresponding region (the frequency that a mobile phone supports can be checked on the Specs on the official website of the mobile phone brand). Then, on the device, go to: Settings - Wireless Connection - select Wi-Fi Frequency according to the below instructions:

       > If the current region or mobile phone model only supports the 2.4 GHz frequency, set the Osmo Action Series Wi-Fi frequency to 2.4 GHz.

       > If the current region and mobile phone model supports 2.4 GHz and 5.8 GHz, please set it as Auto.

6. Go to Osmo Action Series Settings - Wireless Connection - Wireless Information and stay on the page. Then open the mobile phone Settings- Wi-Fi List, and check if there is a Wi-Fi name starting with "OsmoAction". Please tell us the result so that we can further analyze it.

DJI Tony Posted at 1-1 18:57
Hi there. Please try the following steps:
If the mobile phone supports WLAN+/WLAN Assistant, please disable the WLAN+/WLAN Assistant to prevent the mobile phone system from switching to Wi-Fi automatically, and try to connect again. You can tell us your phone brand so that we can help you better.

I’ll try these steps but my iPhone or iPad won’t detect ssd card when wired. So when I plug in camera to phone or iPad using usbc. If I connect wireless it detects the ssd card just fine. Also iPad /iPhone detects the Ssd card in files ok jut not wired in Mimo app

Alexzeiady Posted at 1-1 20:50
I’ll try these steps but my iPhone or iPad won’t detect ssd card when wired. So when I plug in camera to phone or iPad using usbc. If I connect wireless it detects the ssd card just fine. Also iPad /iPhone detects the Ssd card in files ok jut not wired in Mimo app

Noted. Could you please tell us your phone model and relevant prompt screenshots so that we can better help you?

DJI Tony Posted at 1-1 22:41
Noted. Could you please tell us your phone model and relevant prompt screenshots so that we can better help you?

iPhone 16pro and iPad Pro both experience same issue

Alexzeiady Posted at 1-1 22:45
iPhone 16pro and iPad Pro both experience same issue

Thank you for your information. Could you please send us some pictures so that we can help you better?

DJI Tony Posted at 1-1 23:03
Thank you for your information. Could you please send us some pictures so that we can help you better?

First is wireless connection second is wired connection.

Two years later, can’t download to my iphone without switching to flight mode lol

Alexzeiady Posted at 1-3 10:43
First is wireless connection second is wired connection.

Hi, there
Thanks for your information.
Could you please confirm whether the firmware is a U2 version (or higher than V01.00.07.50)?
1. if it is not U2 firmware, please upgrade to the latest firmware version through the DJI Mimo App.
2. if the current firmware version is V01.00.07.50, please unplug the battery and then reboot to recover.
Please keep us updated after trying, thanks.

DJI Wanda Posted at 1-3 23:44
Hi, there
Thanks for your information.
Could you please confirm whether the firmware is a U2 version (or higher than V01.00.07.50)?

I’m on latest version removed battery and loaded again turned back on same issue won’t detect SD card when wired. Only wireless.

Alexzeiady Posted at 1-4 07:50
I’m on latest version removed battery and loaded again turned back on same issue won’t detect SD card when wired. Only wireless.[Image]

fans83a6e68a Posted at 1-3 16:07
Two years later, can’t download to my iphone without switching to flight mode lol

Hi there. What exactly are you referring to that you cannot download, the DJI Mimo App or the material or something else? Can you tell us so that we can better help you?

Alexzeiady Posted at 1-4 07:53

Hi there. Please follow the following steps to troubleshoot:

1. Please refer to the following connection method to check whether you are connected correctly:

Noted: iOS devices are connected with Lightning to USB 3 Camera Adapter, which should be powered with a USB power adapter during connection (Apple has such restrictions on this accessory). This accessory cannot be connected without a power supply.

Connection sequence:
1) Enable USB Mode/OTG Connection in Osmo Action 5 Pro, connect the camera to the camera adapter, and then connect the mobile phone to the camera adapter.

2) Connect Osmo Action 5 Pro to the camera adapter, enable USB Mode/OTG Connection on the camera, and then connect the mobile phone to the camera adapter.

Only the two connection sequences mentioned above are supported for using USB Mode/OTG Connection.

Note: There may be a compatibility error when using with iPad series.

File location: “File Untitled-DCIM”.

2. Ensure that your phone model and the device being used support OTG functionality, and that the data port on the test phone and device can transfer data properly. Also, ensure the data cable functions properly.

3. Please send us a video that records your operations.

Thank you for your understanding and cooperation.

DJI Tony Posted at 1-4 22:52
Hi there. Please follow the following steps to troubleshoot:

1. Please refer to the following connection method to check whether you are connected correctly:

I am able to detect camera and ssd card  when I wire connect camera but just not in the nimo app. How is it the my phone and iPad. A detect and download footage wired using USB’c provided with the camera but NOT when I use the nino app? Thx

Alexzeiady Posted at 1-5 00:13
I am able to detect camera and ssd card  when I wire connect camera but just not in the nimo app. How is it the my phone and iPad. A detect and download footage wired using USB’c provided with the camera but NOT when I use the nino app? Thx

Hi there.

In order to better help you find the cause of the problem, we need you to send us a video that records your operations.

If feasible, please try using a different phone.

Looking forward to your reply.

DJI Tony Posted at 1-5 00:52
Hi there.

In order to better help you find the cause of the problem, we need you to send us a video that records your operations.

Why is the different phone an issue when same problem happens when I use iPad and iPhone ?

Alexzeiady Posted at 1-5 04:59
Why is the different phone an issue when same problem happens when I use iPad and iPhone ?

Hi there. We apologize for the inconvenience caused. Because early iPads use a Lightning port which is incompatible with the USB-C port on the Osmo Action series cameras, OTG transmission is not possible. If you want to transfer to an iPad, we recommend that you export media to a PC and then import them to the iPad. Thank you for your understanding and support.

DJI Tony Posted at 1-5 19:15
Hi there. We apologize for the inconvenience caused. Because early iPads use a Lightning port which is incompatible with the USB-C port on the Osmo Action series cameras, OTG transmission is not possible. If you want to transfer to an iPad, we recommend that you export media to a PC and then import them to the iPad. Thank you for your understanding and support.

In that case why is my iPhone 16 doing same thing?

Alexzeiady Posted at 1-5 19:47
In that case why is my iPhone 16 doing same thing?

Hi, there
We are still trying to figure out the issue, that's why we suggest you try using a different phone.
If the issue persists, please provide the following information:
(1) Screenshot showing the phone model and system version.
(2) Complete video of your operations.
(3) Logs in the device and specific time of operations. 
Thanks for your understanding.

DJI Wanda Posted at 1-5 20:24
Hi, there
We are still trying to figure out the issue, that's why we suggest you try using a different phone.
If the issue persists, please provide the following information:

https://share.icloud.com/photos/0f56lfVNxE6RXbUcPDQHLSCOw

Alexzeiady Posted at 1-9 07:39
https://share.icloud.com/photos/0f56lfVNxE6RXbUcPDQHLSCOw

That’s video link showing SSD  file detected on iPhone but not on app

Alexzeiady Posted at 1-9 07:40
That’s video link showing SSD  file detected on iPhone but not on app

Hi there. Thank you very much for the video. We just need you to provide a little more information so that we can feedback on your problem to the engineer.
1. The screenshot shows the phone model and system version.
2. Logs in the device and specific time of operations.
You can refer to this link for how to export logs: https://support.dji.com/help/con ... ;paperDocType=paper
Thank you for your understanding and cooperation.

DJI Tony Posted at 1-10 00:24
Hi there. Thank you very much for the video. We just need you to provide a little more information so that we can feedback on your problem to the engineer.
1. The screenshot shows the phone model and system version.
2. Logs in the device and specific time of operations.

iPhone 16 pro max
iOS 18.2.1

Alexzeiady Posted at 1-10 02:12
iPhone 16 pro max
iOS 18.2.1

Thank you for providing the phone model. Could you please upload the camera log to this network disk so that we can submit it to the engineer for analysis?
https://pan-sec.djicorp.com/s/YBxs8xBnfZnQa3S

DJI Tony Posted at 1-10 05:40
Thank you for providing the phone model. Could you please upload the camera log to this network disk so that we can submit it to the engineer for analysis?
https://pan-sec.djicorp.com/s/YBxs8xBnfZnQa3S

Exported cam log per instructions

Alexzeiady Posted at 1-15 11:22
Exported cam log per instructions

Hi there, we have not yet seen the camera log you uploaded in the link provided. Could you please tell us if you encountered any problems during the process? We look forward to assisting you as soon as possible.

DJI Tony Posted at 1-16 03:09
Hi there, we have not yet seen the camera log you uploaded in the link provided. Could you please tell us if you encountered any problems during the process? We look forward to assisting you as soon as possible.

Completed today. Thx

DJI Tony Posted at 1-10 05:40
Thank you for providing the phone model. Could you please upload the camera log to this network disk so that we can submit it to the engineer for analysis?
https://pan-sec.djicorp.com/s/YBxs8xBnfZnQa3S

When I click this link I see the logs

DJI Tony Posted at 1-16 03:09
Hi there, we have not yet seen the camera log you uploaded in the link provided. Could you please tell us if you encountered any problems during the process? We look forward to assisting you as soon as possible.

https://pan-link.djicorp.com/s/YBxs8xBnfZnQa3S?path=%2Flog

Alexzeiady Posted at 1-16 09:03
https://pan-link.djicorp.com/s/YBxs8xBnfZnQa3S?path=%2Flog

Hello Alexzeiady,
Thank you very much for your patience and cooperation.
Could you please let us know the type and name of the SD card you are using? We noticed that there are many files in the cloud storage without clear label names. Could you kindly specify which file is the camera log?
Thank you very much.

DJI Tony Posted at 1-17 23:21
Hello Alexzeiady,
Thank you very much for your patience and cooperation.
Could you please let us know the type and name of the SD card you are using? We noticed that there are many files in the cloud storage without clear label names. Could you kindly specify which file is the camera log?

DJI Tony Posted at 1-17 23:21
Hello Alexzeiady,
Thank you very much for your patience and cooperation.
Could you please let us know the type and name of the SD card you are using? We noticed that there are many files in the cloud storage without clear label names. Could you kindly specify which file is the camera log?

Again I want to remind you SD card is read ok when connected wireless only fails read when connected with wire

DJI Tony Posted at 1-17 23:21
Hello Alexzeiady,
Thank you very much for your patience and cooperation.
Could you please let us know the type and name of the SD card you are using? We noticed that there are many files in the cloud storage without clear label names. Could you kindly specify which file is the camera log?

I drag dropped file direct from camera I did not change label names. There were 2 log folders so I dragged both. I cannot look at files again because I already formatted everything

Alexzeiady Posted at 1-18 09:17
Again I want to remind you SD card is read ok when connected wireless only fails read when connected with wire

Hello. If you need to download videos from the aircraft using the Mimo app, you can simply turn on the device and connect to the device's Wi-Fi through Mimo to download, without the need for a data cable.
If you wish to transfer via a data cable, they will need to connect their phone to the device and export the materials from the device through the phone's file manager.