Good Morning,
I have had the Neo for about a month now. Happy with the performance flying FPV with goggles N3. The issue I have is the dates are incorrect on the files recorded, both on the drone and on the ones recorded on the goggles. I do have strong GPS signal, so would think date and time would be sourced properly.

Anyone else having this issue?

I’m having the same issue with my Avata 2. What’s with this DJI?

Hi Encyclo. We sincerely apologize for the inconvenience caused by the incorrect timestamps on the files recorded with your DJI Neo. We understand how important accurate data is for your needs. To better understand and resolve this issue, could you please confirm the following:

1) Have you updated your DJI Neo to the latest firmware version? Ensuring your device is up-to-date can often resolve such issues.

2) Have you attempted to reset the DJI Neo? A reset can sometimes correct any temporary glitches.

3) Did you receive any error messages after resetting the drone? If so, please provide details, as this information can help us diagnose the problem more effectively.

Your feedback will be invaluable in helping us address this issue promptly. If you need further assistance, please do not hesitate to contact us. Thank you for choosing DJI.

DJI Natalia Posted at 1-4 01:19
Hi Encyclo. We sincerely apologize for the inconvenience caused by the incorrect timestamps on the files recorded with your DJI Neo. We understand how important accurate data is for your needs. To better understand and resolve this issue, could you please confirm the following:

1) Have you updated your DJI Neo to the latest firmware version? Ensuring your device is up-to-date can often resolve such issues.

Good Morning,

Thank you for the response.

Resetting the Neo appears to have resolved the issue. Dates and times are correct now.

Just FYI, all software and firmware were to the latest version, using an iPhone and iPad Mini. Also did not have this issue flying the Mavic Air 2 and the mini 2.

Best Regards,

Encyclo Posted at 1-4 03:16
Good Morning,

Thank you for the response.

Hi there, thank you for the update and we're glad to hear that the issue has been resolved. Do not hesitate to contact us back if there's any further inquiry.

Thank you for your valued support!

Good Morning,

Thank you for the prompt support.

One more question if I may; while in the hover, with no wind and no yaw, maintaining the heading, the round heading marker and the aircraft direction + do not line up, as in the picture below.




Is there a way to 'trim' the heading marker to align with the neutral yaw condition?

Thanks & Regards,