my new dji neo are not working properly, the remote which have c to c data cable are not connecting with moblie phone, the cable fervently on or off contention with mobile automatically.

Hi there, thank you for reaching out and we do apologize for the inconvenience caused. May I cofnirm the remote controller model you're trying to connet with your aircraft? Also, it would greatly help if you can share us a  video recording showing the issue for us to analyze and advise you accordingly.

Thank you for your understanding.