DJI Natalia
Administrator
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Hi there, thank you for reaching out and we do apologize for the trouble caused. Upon checking the informations ahred above, it appears the battery is damaged. Please send the battery back to DJI for testing, and submit an https://repair.dji.com/ca/repair/index?site=brandsite&from=nav . Please rest assured that this will be taken care of and handled accordingly.
If you have any further questions or concerns, feel free to contact our support team. We are always happy to help you! |
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