Hello DJI,

In December 2023 I purchased 1 year DJI Care Refresh for Mini 3 Pro, which expired about a week ago. However, the 1 year plan came with an extra year of cover if the user didn’t need to make a claim. I didn’t need to make a claim, so this extra year should have been added on. However, I looked at the Care Refresh status and it says that it’s expired.

This is what I am referring to:

Rewards for Safe Use provided for first purchase: If the specified DJI product has not used a replacement service during the term of validity of DJI Care Refresh, an additional 1-year extended warranty service will be provided for the DJI products specified by the Service Agreement after the current DJI Care Refresh expires.

Could someone from the DJI team please check this for me? Thanks.

Hi there, thank you for reaching out. Could you please share us your device's serial number for us to check further on this with the relevant team and get back to you as soon as we receive the updates.

Looking forward to your response. Thank you!

Hi Natalia, I have PM'd you. Thanks.

I'm thinking there is a difference between extending Care Refresh and "an additional 1-year extended warranty service" since Care Refresh and warranty service are not the same thing.  

Hi there.
Safety Reward: The first time you bind a device to DJI Care Refresh, you will receive a safety reward. During the warranty period, if the replacement benefit is not used, we will extend the warranty period for a full year for free, just to give back to every user who uses it safely.
Please note that we extend the warranty period, not the usage period of DJI Care Refresh.
If you have other questions, please feel free to contact us.