Th3Sm1le4
lvl.4
Flight distance : 1043425 ft
United Kingdom
Offline
|
Hello DJI,
In December 2023 I purchased 1 year DJI Care Refresh for Mini 3 Pro, which expired about a week ago. However, the 1 year plan came with an extra year of cover if the user didn’t need to make a claim. I didn’t need to make a claim, so this extra year should have been added on. However, I looked at the Care Refresh status and it says that it’s expired.
This is what I am referring to:
Rewards for Safe Use provided for first purchase: If the specified DJI product has not used a replacement service during the term of validity of DJI Care Refresh, an additional 1-year extended warranty service will be provided for the DJI products specified by the Service Agreement after the current DJI Care Refresh expires.
Could someone from the DJI team please check this for me? Thanks.
|
|