Placed the order on 12/29/2024 and was supposed to arrive on 1/2/2025.

Received an email/text on 1/2/2025 "UPS needs info for customs clearance", provided the info and got a confirmation email back from UPS "submission received".
If I click again on the original email from UPS I get a "Good news! UPS was able to obtain the missing information....No further action is required".

Tracking the shipment it shows in a warehouse for the last 2 days and "pending clearance or resolution".

If I call UPS and give the tracking number it says "order is on its way".

Hi there. We are sorry for the inconvenience. Could you please tell us your order number so that we can better help you?

Order number is 0019066412878

martinch78 Posted at 1-6 03:49
Order number is 0019066412878

Thank you for the information you provided. We have asked the relevant department to check the status of your package. We have also sent you a private message, please check it on the DJI Forum on your computer. Looking forward to your reply!

DJI Tony Posted at 1-7 02:13
Thank you for the information you provided. We have asked the relevant department to check the status of your package. We have also sent you a private message, please check it on the DJI Forum on your computer. Looking forward to your reply!

Thanks Tony, what did the relevant department said about the package? i see its still stuck in the warehouse, getting scanned every day, but that's all.

martinch78 Posted at 1-9 13:21
Thanks Tony, what did the relevant department said about the package? i see its still stuck in the warehouse, getting scanned every day, but that's all.

Hi there. The order is under customs clearance and there is no estimated release time as checked with the related team. The only solution we can offer now is to try to stop the shipment and refund the money. Please tell me if you accept refunds.

DJI Tony Posted at 1-10 06:22
Hi there. The order is under customs clearance and there is no estimated release time as checked with the related team. The only solution we can offer now is to try to stop the shipment and refund the money. Please tell me if you accept refunds.

I will wait a little longer to see if it clears, I talked to UPS and they will send me an update next week.
I see a lot of people have the same issue unfortunately.

Is there another way to get a DJI drone without importing?
Thanks

Same thing is happening to me, been about 3 weeks.... I'm starting to think this is a scam,.

John V. Posted at 1-11 00:04
Same thing is happening to me, been about 3 weeks.... I'm starting to think this is a scam,.

Hi John. We apologize for the inconvenience. Could you please provide us with your order number so that we can better assist you?

martinch78 Posted at 1-10 07:43
I will wait a little longer to see if it clears, I talked to UPS and they will send me an update next week.
I see a lot of people have the same issue unfortunately.

I appreciate your patience. Please rest assured that we will continue to pay attention to your order. If you have any requests, please contact us.
You can go to the local Retail Store to see if you can buy it. This link can be used to view the address of the retail store: https://www.dji.com/where-to-buy ... ndsite&from=nav

John V. Posted at 1-11 00:04
Same thing is happening to me, been about 3 weeks.... I'm starting to think this is a scam,.

Hi John. The order is under customs clearance and there is no estimate release time as checked with related team. The only solution we can offer now is to try to stop the shipment and refund the money back to you. Are you willing to accept a refund?