Hi All,

On my first flight my DJI mini 4k drone flew straight up and ignored all user input from the control. The wind took it away and it then suddenly dropped into the field from about 100m. The motors are now damaged and the drone cant fly straight due to motor wobble. I do not expect this to happen on a first flight after following all the precautions and tutorials. I can imagine how dangerous this could be in a number of circumstances.

Does this fall under warranty and allow a replacement?

Also, is there a way to upload the flight log so that i can share it?

Thanks,
Alex

Hi there, thank you for reaching out and we are sorry to hear about what happened with the drone. In a situation like this, the best course of action would be to submit an online repair request here: [https://www.dji.com/es/support/repair]. This will allow our certified technicians to fully inspect the aircraft. In addition, warranty service can be claimed depending on the result of the Damage Assessment.

Please rest assured that this will be taken care of and handled accordingly.
If you have any further questions or concerns, feel free to contact our support team. We are always happy to help you!

DJI Natalia Posted at 1-6 09:38
Hi there, thank you for reaching out and we are sorry to hear about what happened with the drone. In a situation like this, the best course of action would be to submit an online repair request here: [https://www.dji.com/es/support/repair]. This will allow our certified technicians to fully inspect the aircraft. In addition, warranty service can be claimed depending on the result of the Damage Assessment.

Please rest assured that this will be taken care of and handled accordingly.

I have a question about the log file. It mentions ATTI mode and ASA mode. Please explain what these modes are and how they differ.

Serg SSA Posted at 1-19 04:31
I have a question about the log file. It mentions ATTI mode and ASA mode. Please explain what these modes are and how they differ.

We are sorry to inform you that DJI has temporarily suspended all business activities in Russia and Ukraine from 00:00 on April 27, 2022 (Beijing time). Here is the information for your reference: https://www.dji.com/newsroom/new ... -compliance-efforts Thanks for your understanding.

DJI Natalia Posted at 1-6 09:38
Hi there, thank you for reaching out and we are sorry to hear about what happened with the drone. In a situation like this, the best course of action would be to submit an online repair request here: [https://www.dji.com/es/support/repair]. This will allow our certified technicians to fully inspect the aircraft. In addition, warranty service can be claimed depending on the result of the Damage Assessment.

Please rest assured that this will be taken care of and handled accordingly.

I have a question about the log file. It mentions ATTI mode and ASA mode. Please explain what these modes are and how they differ.