I ordered DJI Mini 4 Pro Fly More Combo (DJI RC 2) on 12/8/24 and I still have not recived the drone.  It was shipped DHL first time and then sent back from Customs due to lack of paperwork fro DJI, etc.  DJI then reshipped via UPS.  It has been sitting in the UPS warehouse in KY in the US since 12/21/24 waiting for DJI to respond to a Customs request for a Toxic Declaration form.(they even show the partial emails of the DJI employees they sent to)  I have called DJI numerous times, I have used the live website chat numerous times posting the UPS info and request.  I am always told they are escalating the issue to the team to resolve the issue.  I was told once by DJI that I need to respond to the Customs request.  The UPS site and when I spoke to UPS that it clearly states that DJI must be the one to respond to the Customs request.  UPS indicated they have emailed several times to the emails indicated on the UPS request.  This ridiculous.


Is there anything else I can do?  Losing my patience!!!



Thanks.

When I saw this post I thought Bloody hell you have been waiting a long time, 12 August 2024, then I realised. I hope you get sorted

Hi there, thank you for reaching out. Regarding the order shipment issue, would you please share us with the order number for checking? Thanks.

This has been going on since the Neo's release and has also impacted the Air 3S. It's a tactic by U.S. lawmakers over labor practices to keep DJI products out of the country. You can ask for a refund or have DJI re-ship the product.

Have you checked your tracking number today, I’ve been waiting since 12/28 and about an hour ago I saw that it had been scanned and is now in the warehouse and no longer in transit; whatever that means.

If its not on the way to your home, its probably being returned to DJI.

How do I update my post?

Update:  Finally got some answers.  Good info for others with shipping issues. I received a call from UPS today about my drone still in the KY warehouse.  They said that a tax ID\SS should have been requested first and then the Toxic Substance declaration form.  DJI should have responded to the emails that UPS sent for the TSCAD form and also informed me that I needed to provide a Tax ID or SS.  UPS said customs requires the Tax ID or SS for anything valued over $250 coming from China.  UPS only called because someone saw the package still in the warehouse and no Tax ID\SS request was on it. Once the package was flagged for no Tax ID\SS they called me. UPS also said she has worked with 5 other shipments recently from DJI same type issue.  Not sure why UPS did not tell me or ask me about the Tax ID or form when I called them and talked to as person 2x.  DJI should be informing buyers at some point in the process of the US customs requests so the packages do not get held up.  Finally it looks like I should get my drone in the next day or 2.

Now early this morning I got an email from DJI that the package is now being sent back to DJI from customs.  They want to give me a total refund now.  I just want my drone.

Ugh...........................

stocks101 Posted at 1-10 04:06
Now early this morning I got an email from DJI that the package is now being sent back to DJI from customs.  They want to give me a total refund now.  I just want my drone.

Ugh...........................

Hello. Sorry for the inconvenience,we have contacted you via private message, please check it out, thank you.

I recently talked to a co-worker that ordered a drone from DJI in Dec also and they received theirs.  Is it worth me waiting a couple of weeks\months and try re-ordering?
Thanks

fansb0fd4d7d Posted at 1-14 03:15
I recently talked to a co-worker that ordered a drone from DJI in Dec also and they received theirs.  Is it worth me waiting a couple of weeks\months and try re-ordering?
Thanks

Hello, I have sent you a private message. Please check it out. Thank you.

This is why the Mavic 4 will not be sold in or to the US.